All Dialing Innovations Call Center Application Suite Reviews
1-14 of 14 Reviews
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Bill
Verified reviewer
Telecommunications
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
DI provides personal, high-level service.
Feature rich, combining the best call center software features from all the competition. Incredibly stable.
Gypsy
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great system! Saved my business money.
We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity. Employees no longer waste time answering the phone for sales or robo calls and customers calls get routed to the appropriate person which reduces employee time spent on the phone.
PROSGreat price for a quality service. Easy to set up and manage. I have had no issues with service. I have reached out to tech support when wanting to make changes to the system and they were helpful!
CONSNothing so far has been negative. I really have liked everything.
Karl
Restaurants, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2019
Dialing Innovations
We have 30 of these systems, and i i probably have to call once a month for support for all locations.
PROSIts a cheap alternative to a big phone bill.
CONSWhen you call in the phone system often doesn't ring. It just goes strait to the automatic attendant.
Tania
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
The software is excellent and very reliable.
Productivity, profit increase, workflow efficiency, ease of system management.
PROSThe ability to manage multiple campaigns for different departments simultaneously has been easy and beneficial. This software has increased our productivity and workflow. We have the ability to view the results/data for the campaigns throughout the day.
CONSThe software looks intimidating with all of the screens, but it is easy to get used to and there are training videos on the website.
George
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very responsive. Great product.
This product makes our team much more efficient. We rely on its performance on a daily basis and it has always worked well. The money we save by using it is substantial. I would Recommend it to anyone needing a quick fix to their incoming needs.
CONSAt times installation can be a short term problem. However the effort to install is worth the time and effort. Our team finds it easy to use and very functional.
stephanie
Pharmaceuticals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
CCA
I have worked in a call center for over 15 years. I have worked for telecommunication, retail and banking. The software that I used was typically the same just with a few sections changed to the type of Call Center Environment. So it was very easy for me to adapt to each company easily.
CONSNo issue did I have with using these applications.
Andrew
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Call Center Applications Review
There are many features that are noteworthy. The setup is very simple and the support is even better. We have used this system and rarely have we had any issues. Cost and simplicity are very important within any business when choosing a product.
CONSI cannot list any negatives. Any issues that we have ever experienced had nothing to do with the system, but had to do with our internet service provider.
Harpreet S
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
excellent money saving plan
saves money.
PROSRecorded message gives a professional experience to caller Clear sound Saves money on land line expenses.
CONSInitial setting is little time consuming and need little IT knowledge. some time stop working and needs rebooting
Michael T
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Restaurant Resource
I found the people I interacted with to be helpful and very prompt. The product has been a big help to me and I believe increased my catering business. Overall, a great buy!
PROSI use this to help organize calls to my restaurants and direct to the correct party. It is really a great tool!
CONSSet-up can be a little tough for a not technology oriented individual.
Anonymous
11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Easy use
How to install it
PROSI like most about this because very easy to use,
CONSI don’t see any user forum which will beneficial for us
Justin
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2019
A good Dialer System
Over the years they've become a very stable dialer system. Would recommend for most businesses.
PROSAble to add just about any feature necessary. They don't have downtime that often. Pretty easy to use for the most part. They don't charge for minutes which is great.
CONSNot the best customer service. Adding new features is not cheap.
Kamlesh
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2019
Subway
So far great but did not get return call few times from other services I was looking for!
PROSCheap and less handling for catering orders
CONSSometime we have to reset the equipment when theres no dial tone or cannot make call
Jitu
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Device.
Great, we love this device.
PROS- First thing get more catering orders. - This device avoide marketing calls.
CONSThis device working very great. We are saving more money annually when we switch this device.
Brandi
Food & Beverages, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Ease of Use
Easy to use and visually easy to follow, thank you!
CONSNothing that we have run into since using it 3 years ago