Appreciated to [SENSITIVE CONTENT] to quick support. But need to some changes in call log process because when i call on support number than no one answer the call in first time. I have to wait for engineer.

Dial Shree software is users friendly software and easy to manage all things in single place and appreciate to Elision Tream for Disposition Bucket, Sticky group, recording access features.

Unable to update multiple sms templates. Have to repeat all process to add new template in every time. Dial Shree Software GUI is very slow to make any changes according to other software GUI. Like Vicidial GUI.

Super! Our agents are using it dialy and they are finding it very user friendly.

Using DialShree from Elision has been a game-changer for our contact center operations. The robust reporting capabilities have provided us with valuable insights, enabling us to optimize our customer interactions and boost agent performance. Moreover, the advanced IVRS and Automated Call Distribution features have significantly improved our call routing, resulting in efficient and personalized experiences for our customers. We highly recommend DialShree and commend Elision for their top-notch product and excellent service.

Sometimes system goes hang due to internet fluctuations, however rest is super good.

Overall good.But need to work on agent time details(agent reports).For example agent has completed 09 hours of shift but it is showing only 08 hours from outside & when we check it from inside it is showing 09 hours.

help us to export reports very easily.All the required details are available on screen(RTA)

Sometimes it got too slow that agents are unable to logged in

Dialshree Progressive Dialer,Auto Dialer, Power Dialer, Predictive Dialer Easy to use for all functions are available in front at side. elision team are quick support

Nothing as of now. Everything is working well.

We are using the Software for more than 3 years now. The GUI is simple and eye catching. the support team is out standing. specially [SENSITIVE CONTENT] are the core guys on whom you can trust on delivering the requirement on time or before time. overall the support staff is very humble and always on quick action mode which is very remarkable. A special thank to [SENSITIVE CONTENT] as well. very polite person and always guides in right path for the product selection and other services selection.

Its a very User friendly Software to use and micro level bifurcation of the States help to understand the productivity in simple way. Reporting tool, IVR Flow Tool, Disposition Grouping are the major pros of this software.

Well there are not many but if Elision team can work on sorting the uploaded list data date wise in acceding order along with user mapping will be an additional benefit.

Our agents are able to use dialshree to contact our customers without much downtime. So far it has been very reliable and highly customisable with our CRM via API.

It's reliable and highly customisable with our CRM. Comes with lots of reports and very easy to use. Our agents took less than 1 hour to learn how to use the software. I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.

There were some small issues with the software in the past but the team solved it quickly. They should also increase the security of the dialer.

Amazing experience with team elision, they are quick and professional. Always happy to support and help.

DialShree by Elision is super equiped with productive features and modules, collection module helped us to send auto reminders, auto calling facility cut down our operational work. integrated payment utility worked like magic, and it helped us to identitfy the debtors and already paid ones.

Well so far it's a platform with super functionalities and reports, nothing from our side which should be optimized. All good.

Great experience with good support team. Very happy to work with [sensitive content hidden].

Splendid platform with super routing methods like skilled based routing, sticky agent, language based routing, it helped us to cut down customer waiting time & repetitive customer calls on same subject. Also lead management module helped us to gain leads by 3x.

Nothing as such but fewer more customization will make the product even super.

So far so good. Dialshree fulfilling our process requirements

DialShree supports Omnichannel like Phone Calls, WhatsApp, Social Media, SMS, Email, Video Call, and Screen Share. All communication channels will be available as integral features within Dialshree. All the features are impactful. very easy to use as team provide constant support and training.

SMS Templates customization can be difficult at times. But their team assist us with everything.

Dailshree is very easy dialer and easy use for admin and agents . all reports are correct.

Most like about dialshree is recoding module all recording is download in one time

All good about dialshree .all module is good and easy to use .

Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.

DialShree has revolutionized our contact center operations, significantly enhancing our agent productivity and efficiency. The sticky agent feature ensures that customers are consistently connected with the same agent, fostering personalized and seamless interactions. With skill-based routing and a Multilevel IVRS system, our call routing has become smarter and more streamlined, enabling us to deliver exceptional customer experiences. We highly recommend DialShree for its remarkable capabilities in optimizing agent performance and customer service.

Nothing as such, but few modules can be added at product level.

DialShree's cloud-based contact center solution has revolutionized our customer service operations. Its seamless integration and advanced features have significantly improved our team's efficiency and patient satisfaction.The comprehensive reports and call logs provided by DialShree have empowered our management team with valuable insights into our contact center performance. So this really helped us driving better decision making as well as optimising our operations for better patient experience & wellness. DialShree is really recommended.

Nothing such a bad thing that we observed. But few reports are available on demand, they can be covered as default as well.

Prompt Call Recordings, Excellent Support

Nothing as such, dialshree developers keep things improving

Overall it is good.

Its adaptive & flexibility. It is user friendly.

not found any limitations are due to other factors.

Overall Experience is good,

Quality and features. means there are some features are really help for reducing the drop calls. and quality of Calls are also good.

Two way calls without knowing investor we can guide to our agent.