Efficy is very flexible, it often offers many different ways to receive your goal. This makes it sometimes difficult for users to explain the steps that have to be taken.

Good value for money and lots of features. Efficy lets you manage your customer relation database extensively.

Sometimes it had error, or page is not updated, or digital signature status has to be refreshed manually.

EFFICY is an excellent CRM because it allows to have a clear vision of the  business.

Very well set up (CRM thinking is in the genes of this product and company). Support is quick and good.

Many to many relations is positively impressive, it can really help you to find the right information at the right place.

Too many choices, the persons that don't work as much with Efficy have problems where to find everything.

They will have everything you need, and if there is a feature missing you can either add some customization.

Ist is fast, easy in dailly use, query is easy to use and the Efficy Designer is easy to use and you can make it to your one wishes.

I have used Efficy for 2 years and I have been extremely impressed with the ease of integration with our business.

EFFICY is an excellent CRM software because it allows to have a clear vision of the current and future business. EFFICY is easy to use and very easy to understand.

The crazy way it thinks you want to copy in numerous people for each task - and then have to physically de-select other users each time.

We are growing, fast and faster. Handling always more projects in a smooth and pleasant usage thanks to its high customization ability that allowed to perfectly fit our business.

Good customer care will make your CRM journey a lot easier and with Efficy you will find out that they can make the difference with the competition.

Office integration , very good support: good value for money; easy to usean make your OWN sjablonen/formats.

The offline installation need to be setup by a technical skilled person.

It is sometime hard to know where to find the relevant information in order to use a more complex functionality.

The integration with your email programm. So this makes it extremely easy to store the most useful information about the companies you work with.

As a small company, I've kept my Efficy simple and therefor did hardly encounter issues that I don't like.

Great value for money Even though the emphasis of Efficy seems to. Be sales its easily to be used as a document management system by its archtecture and a verh good multilangual support (Dut h!!).

The people behind Efficy are very helpful and dedicated to help us find our way in the new system.

The agenda is its most useful tool, which allows you to create, share and allocate different tasks across different colleagues.

When there is an issue the helpdesk will give you all efforts to give a solid solution. When we know all features and work with the system some more months all the ranking stars will probably be full.

Advance the business quickly by sharing data easily from Outlook and SAP.

It's ease of use is impressive. Working from the cloud is fantastic.

Whenever you need help they will respond you immediately.

We're really excited to have an analytics package that's affordable, and Scorebuddy definitely solves this.

The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them.

When I think back to the spreadsheets, I can't imagine going back to that time. I really like the knowledge capture and the support.

It had all the features we needed and the pricing was in line with what we wanted to spend. The system is easy to learn and operate and our agents love the access they have to their own information.

The software is very intuitive and easy to use.

I was able to customize our quality requirements with the help of Scorebuddy.

It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it.

If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback.

Excellent matrix, nothing much to add coming from a psychology post-graduate.

However, I would like to point out that this may partly also be due to problems on my side and that the unavailability is within an absolutely tolerable range.

Clean interface with graphs that put data into digestible form. The scorecard streamlines main points but also expands to see more detail.

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process.

Scorebuddy is a great tool, providing solid interface for quality purposes. It is very easy to work with and make adjustments.

Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

On the other hand, we identify the need for improvement in our processes and training needs within the team. Scorebuddy is a great help to us in this process.

Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system.

No integration with our CSM, though they offer integration with other systems.

I like that you can log in and view your scores and updates for your company. I also like that it is easy to access.

I don't like that it takes forever to load and crashes a lot. It is very hard to use when this happens.

Immediately the ease of use is evident which is supported by great account management and customer service.

Euro

At last, a CRM solution that truly adapts to your needs!

Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.  

Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.   

Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy CRM. 

LongDescription

File Management

Commenting/Notes

Real Time Analytics

AB Testing

Milestone Tracking

Project Workflow

Customer Surveys

Forecasting

Multi-Channel Marketing

Surveys & Feedback

Status Tracking

Internal Chat Integration

Product Catalog

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Progress Tracking

Digital Signature

Customer Service Analytics

Sales Pipeline Management

Task Scheduling

Pre-built Templates

Electronic Signature

Calendar/Reminder System

Portfolio Management

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Communication Management

Customer Database

Resource Management

Calendar Management

Customizable Fields

Collaboration Tools

Activity Management

Churn Management

Sales Trend Analysis

Full Text Search

Template Management

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Call List Management

Campaign Planning

Multiple Projects

Customer Support

Lead Generation

Email Templates

Contact Management

Version Control

Opportunity Management

Outbound Call Center

Project Time Tracking

Lead Management

Email Marketing

Mobile Access

Sales Reports

Survey/Poll Management

Real Time Data

Performance Metrics

Call Scripting

Territory Management

Shared Contacts

Multi-Channel Communication

Marketing Automation

Queue Management

Client Portal

Request Escalation

Social Media Integration

Workflow Management

Real-Time Updates

Email Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Segmentation

Data Visualization

Reminders

Time & Expense Tracking

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Efficy CRM Starter : €20/user/month
Efficy CRM SMB : €40/user/month
Efficy CRM Enterprise : €60/user/month
Efficy CRM Corporate: €80/user/month

All plans include
* Common functionalities (CRM)
    Full management of sales opportunities and contacts
    360º visualisation of the sales funnel
    Task and agenda management
    Mobile application
    KPIs
    Outlook / Gmail integration
    Unlimited storage
    Create and save customised fields and views
    Efficy connect (API, import / export)
    Advanced search engine
    Documentation and report management (both sales and tasks)
* Support
    Real-time assistance
    And also via email and telephone
* Email Marketing
    Templates
    Campaigns Module
    Synchronisation with marketing automation tools

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Efficy CRM

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with agents to improve the quality of agent performance and identify the root cause of poor service and broken processes. Features agent dashboards, scorecard customization, goal management, collaboration tools, reporting and analytics, quality management, an integrated survey tool with CSAT and NPS, and more.


To assess calls, chats, and emails, Scorebuddy allows QA professionals to create as many scorecard designs as needed while also setting up complex score rules and policies. Professionals can include call agents in the QA process using agent dashboards to facilitate collaboration on improving and maintaining service delivery. Using an integrated survey tool, Scorebuddy can collect sentiment data on any customer interaction. Professionals can build branded surveys and examine immediate results with CSAT and NPS. With over 30 pre-built reports, Scorebuddy can highlight customer trends and patterns and drill down into individual agent performance data.


Scorebuddy integrates with different CRM and telephony solutions such as Salesforce, Zendesk, Talkdesk, and more.



Quality Management

Leaderboards

Sentiment Analysis

Agent Interface

Multiple Scoring Models

Call Center Management

Customer Experience Management

Compliance Management

Training Management

Defect Tracking

Interaction Tracking

Audit Management

Alerts/Escalation

Supplier Quality Control

Reporting/Analytics

Corrective and Preventive Actions (CAPA)

Call Monitoring

Third-Party Integrations

Employee Coaching Tools

Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Essential (core features to get started today), Elite (offering the full Engagement Suite) or Enterprise (all access suite incl. Deep Dive Analytics). DashboardFull feature comparison can be viewed here https://scorebuddyqa.com/us/pricing/

Efficy CRM vs Scorebuddy

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