You know it's great when your callers hear the jazz classic "Take Five" when their call is being routed to you. I hear positive comments about my phone system all the time. With eVoice, it's possible to take a one-person company and make it sound like a big corporation.

Having my calls follow me everywhere is a big plus. When someone calls in, the phone rings on up to three numbers, sequentially or simultaneously, so I never miss a call. I love the ability to return a call through the eVoice app on my cell phone and have my business phone number appear as the caller id. I like that you are able to choose a toll-free or a local number. Voicemail messages are transcribed and sent via email, and you can return a call with one click!

Sometimes, the voicemail transcription doesn't match the caller's message, which can result in confusion, but if it doesn't make sense, you just listen to it. If you choose not to record your own messages or not to use their professionally recorded message (free for the first one), the computer generated voice sounds robotic.

Overall I’m happy with my time using evoice. It’s easy to use. Good quality playback on the recordings and easy to update from any device.

Professional voicemail and greeting when callers called.

I was disappointed that text messaging was an extra charge.

Inadequate customer service. Funny billing. I upgraded my account, and they overcharged me and when I pointed it out they kept talking in circles before offering a refund. When my phones went out the first time November 2023, at the end of the call, the tried to upsell me products. I reminded them that I couldn't even access the products I paid for. Why would I upgrade?!?!?

I have been using eVoice for about 7 years. Suddenly in November 2023, they suspended my account immediately and left my business with no phone service. When I followed up they claimed there was suspicious activity on the outgoing calls so they decided to cut off all incoming and outgoing calls. I complained this was disruptive for business and asked how long it would take to restore. They said they didn't know how long and then within an hour the phones magically got turned back on. My team started searching for a replacement phone service but before we could start with a new phone service/new phone number, eVoice cut our phones off again with no explanation. We sent a bunch of emails and called, but were on hold for a long time. When we explained that we were panicked because when we called our business number a message said "this number is no longer in service", they took no immediate action to restore the phones. We can no longer rely on eVoice.

Used evoice for my business for years. Everything was going good until it started redirecting me to a strange page appx 7 months ago whenever I tried to log into my desktop & mobile app [SENSITIVE CONTENT HIDDEN] It is a totally unrelated evoice site. Evoice could never tell me why this was happening, or what this page is, but insisted that they give me a new password every time I had to call in which would end up working..... until the next time I tried to log in. It was a pretty scary thing, especially since they could never give me a description of this strange page, or why it was even happening - both on my desktop and on their mobile app. I was forced to call in almost daily. Since I have zero time to be calling just so that I can log in to check messages, etc., I recently canceled my acct. All I can say to folks is........ BE VERY VERY CAREFUL.

Easy to use but the con far outweighs the pros.

It appears Evoice's system is hacked by some foreign entity.

eVoice has worked great for us since day 1. Easy to add new team members with their own lines. No real complaints

Works seemlessly with our mobile phones, so easy to plug in new hires

Text messaging feature can sometimes lag, but may be due to phone operating system compatibility

Setup is not intuitive or user friendly, an innocent setting change locked me out of my account and required support resetting things which meant I had to start over. I like to DIY things but the interface was confusing and the support documents were lacking. While I got notification of messages, they never showed in the message center. The mobile app was useless as it never worked right despite troubleshooting, uninstall and reinstall. I could never get my business number (through another provider) to forward to my eVoice number and after all of the small issues I had settings things up and getting help, I am not interested in porting the number in. Since I wasn't able to get the intended benefits out of the service, I decided to cancel but that has been easier said than done. Whenever I try to call their support number, more often than not the call drops before I can get help. I don't have a problem with any other calls dropping so it must be an issue with their system. They require you to cancel by phone but after almost 10 attempts over several days, I haven't been able to get to a human being before getting disconnected somewhere in the middle of navigating their auto-attendant system.

There are a lot of features and customization options available to help meet most of the phone needs for a small business. The auto-attendant, scheduling and routing options are great once you figure out how to use them and you can use an robotic greeting, upload your own or get a professional recording. Once I got it configured correctly, it's a great option to route income calls.

The help documentation is limited and lacking in depth, most of the keywords I searched didn't yield results and the instructions I did find weren't comprehensive enough. Email support is very slow, phone support is ok but I had issues with calls dropping several times before I could speak to an agent. Messages do not show in my message center and the mobile app is so slow and buggy as to be useless.

Terrible

Pricing. afdfasfasfasfafafaffd

Terrible customer service and never offer any additional features as others within this industry have had for years

Bad. Really bad.

Nothing. Nothing is worth bad service in my world. Not ever. This is my second pass at trying eVoice. I used them several years ago. Was frustrated with their horrible customer service, left and never thought of them again. Until a client wanted my feedback on their current services and features. So I signed up again and ... well... the features may seem wonderful, and eVoice can do a lot (supposedly) BUT if you have an issue or try to cancel. Fuggedaboutit.

Seriously. They will provide the lowest class of service at the lowest base point possible, and then they will charge you (repeatedly) for cancelled service. And if you take a moment and try to Google for reviews, you'll notice something quite interesting. They haven't claimed their business on Google. Even though they are based in San Francisco. Even though they are a startup. Even though they've been around for awhile. One guess as to why. I've learned my lesson. On to brighter pastures.

We've had phone calls routed to the [SENSITIVE CONTENT HIDDEN] of the company instead of live answer. We can no longer log into the main account and no one calls or emails back

I liked how i was able to customize it when i was able to log in

Once we added the live answer we were no longer able to access our account and have had countless issues. The support team either doesn't call back or are just rude and condescending when there is an issue. Good luck getting it resolved.

Simplified pricing for solopreneurs and professionals. Basic features are easy to use. Up-time and reliable service. Customer support is available when you need them. Easy to upgrade as needed.

Would like to an easy-to-use interface and advanced features. Would like a single sign-on while using multiple products within brand. Would like Pay-per-call telephone answering/message taking Mobile app is convenient, but uses cell phone service to make calls versus allowing data/wifi connection when roaming or when phone service is not available.

My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY

It was not easy to set up as it took me hours to do so. Their app is also ancient.

My phone system has been down for over 10 days. No help , no answers. I have lost a lot of money and continue to do so daily. They send me a generic message every time I enquire about my phone service. My business depends on the line and so far I've not heard any satisfactory responses as to why the cause of my line failure. I paid 1 year up front worst mistake!!!STAY AWAY FROM THIS COMPANY

Great service that I'm very pleased with. The value and convenience of this tool are unmatched

The software is simple, very affordable and robust. The VOIP features are perfect for a small business owner.

The UI is a little outdated. But still get's the job done

Our firm cannot justify the expense of hiring a receptionist or answering service. Therefore the features and functionality of eVoice is a perfect fit for us.

I wish eVoice was a bit less expensive. But, I'd have to say that the features are a great value.

If they can’t even answer their own telephones what makes you think they can answer businesses? The answer is they did not and made a lot of fake promises

All above Nothing pertinent to add at all

The price of the software is what attracted me most about it. I also loved the fact that there can be voicemails as I am not able to answer the call every time. What I found great is the ability to choose your own number as well.

Sometimes, some cuts are present but very short ones so this is absolutely not as important.

This one number rings right in with all my business related number to my cell phone

I like that one number keeps me in touch with all my business callings. It was easy to sign up for this service and within a few minutes it was set up.

I wished they had more numbers for my area