Team is very helpful to setup your number and the things you needed they will understand your requirement.

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.

The after sales services from Exotel is horrible. If any of you planned to purchase the product be very sure that you only purchase it 1 time at 1 go. If you wanted to add-in, you will have to wait for ages to get your request done. All of the customer support only be nice when you are a new customer. Thereafter, you are invisible for them. No call, No email or No Chatting can help you. A good product under a lousy customer service support.

1. Very easy to use and monitor your calls 2.

1. It has to do some presetting by installing a 3rd party software, prior using the number through the software

It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.

There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.

Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.

Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.

Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.

Great pre and post sales support. Easy to use solution and can handle complex requirements

New features and products launcher wrt to market needs

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it. Call recordings how the call was routed and who picked up the call what happened to call everything was present and with much user-friendly interface

I hope they solve the interconnectivity between the different service providers. There was a lot of issues with voice when agents used airtel. voice is a huge issue sometimes we will not be able to hear voice clearly

Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent.

Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up. You will not need any formal training to design the workflows on this. Secondly, pricing of the product is reasonable for any small and medium sized business. Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way.

Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features.

I configured and setup exotel to Ezetap with the help of reps who was very much helpful and the flow that we designed and the applets that was available just worked brilliantly.

UI is most user friendly and the applets just works flawlessly

Waiting for SMS approval was a pain, had to followup multiple times to get it approved on a last minute request, but yes work used to be done with your support Ninja's help

It's been good but could be better.

It provides recording and call-logs which I use significantly and this is what I like best.

It does not have single sign-on and i could not find a way to record out-going calls.

Education Admission and Placement Related Calls in Institution

Ease of use and Easy follow up on all calls received, Never miss a single call

During Several attempt by callers, calls are assigned with little interval of time.

it's good experience using this software

Dear Team, I am an user of exotel since year it's easy software to use and really very useful as well tremendous support from support team

easy to use , and helpful to generate the leads

Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC.

Easy way of App Customization,Call Connectivity,App Features,Exophone Number purchasing options,

Exotel would need to give more details to the administrator on who created the App, Co-worker complete activity with the search option

It has been great so far. Product is bug free and support is super quick and easy to access.

- Exotel has helped us build a reliable connection with our customers over voice & SMS. - Exotel allows a personalised experience for the customers over voice calls. Tracking, managing and building call flow is pretty easy. - It has excellent features like multi-level IVR, call recording, call routing, call analytics, etc - No hardware required - Phone number masking is the best feature of this software - Excellent support from Exotel team

Nothing I can think of / encountered during the usage in the last 2 years

I would really appreciate the experience with Exotel so far. Nothing to complain and u guys do a great job.

A very reliable platform to ensure all your calls are properly tracked and recorded. And really helpful support team who are always quick to respond. As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

The UI and UX is not very approachable. Yes it is simple but certain things you definitely need assistance to get it done. Integrations like Zoho CRM and the likes are a bit costly, I understand that there should be a monetary element for any company to sustain but it would be great if this issue could be addressed.

It's very easy to operate and such user friendly. I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required.

Ease of use - I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required

Nothing specific as of now; since I haven't faced any problems

The worst experience ever had

The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless

We get billing error from a matured so called technology driven company !!!

Best at Sales worst after post sales

Product look and feel and its configuration setup

No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company. To much depended on FAQ's and no actual support

Dashboard when compared to Twilio this can be improved with new design.

The custom API integration with the software is super easy.

Dashboard features can be improved more like Twilio.

Easy to setup and build workflows, value for money,

When I call customer support for help, they insist on writing an email... I think they could create ticket based on the problem explained over the phone and send a mail with ticket details. Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region. The console is not very user friendly, When you have more number of users and groups, to add an user to newly created group you will have to scroll down endlessly to the bottom of the page to find the group which is newly created

IVR for sales and support team COD verification Ability to record calls for training , tacking and monitoring

Call Recording quality , Up Time , API support

- Not having capability for parallel ringing , call transfer, conference - Not allowed for automated calls for COD verification . Should have an ability to call DND numbers based on flow ID approved internally by the team when used via API.

Overall experience with this software is amazing. Better than from other softwares in market. Would recommend other clients to use this software.

The software is very use friendly easy to use this software helped us to drive the performance on floor. We get multiple option in this software we review. Best customer support from exotel team using this software from 3 plus years.

We need to have real time management in this software.

Excellent Product which meets overall expectations.

This is a user friendly software which can be used without any assistance. Admin has all the access which can be customized which will inturn help service end customers and its hassle free.

We do not have a dedicated service manager

It is easy to use and easy to integrate. It is affordable.

Some features like auto-calling are not available. Also, to use the software, it is critical to have a good customer support. The response from your staff is almost always late and not adequate. We end up wasting a lot of time using this software. The main purpose was to save time and it ended up doing opposite.

We use a virtual number to provide support to our customer, with easy API we find user type like free or premium & divert call accordingly, also it's very useful when we have some holiday announcement or to notify the user when the support team is offline!

it's very easy to use, support team is also very helpful & system have many features that suits all our business need

I think you need to build a Mobile App so I can manage my VR number from mobile

I have a wonderful experience with Exotel. I have set up exotel for my first IVR Solution. I am glad that I chose Exotel because in the starting of a business we definitely need a simple, easy and ready to use IVR solution. However, sometimes I face some challenges with the calls but I think this is part of the business.

I like their panel because it is simple and easy to use. User can easily on/off himself easily.

There is no live calling feature. Exotel should implement the live calling feature.