I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.

Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.

It was good to handle the information and the disposition was easy to do with keyboard shortcuts.

Pretty good phone system and allows me to do my job smoothly.

Their support is second to none, I dealt with their support team many times and I have to say I was very pleased with their willingness to help.

The interface is intuitive both to support and end user. The organization capabilities and download file types help me accomplish my tasks with relative ease.

Simplicity of use, attentive client services, a multiple suite of options available and extremely cost effective with a substantial ROI.

I would recommend the tool to anyone who is interested.

I like how easy it was to install on my computer, after the company sent it to me to start working.

This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one.

Very dependable service, great customer support.

The interface of the software is easy to read and understand. Easy to navigate around.

There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

This software is very user friendly. It assures that my day runs smooth and is very easy to navigate.

This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy.

This was a very good, affordable option and has excellent reporting availability. It does not have great connectivity.

I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.

Great integration and features. Everything you can ask for in a suite of applications.

We like the ease of use for the user, and manager. The system tutorials are very good, this helps the manager and user alike.

I like how easy it is to utilize, and the ability to quickly start using the service once it has been installed on a desktop.

The application is an excellent tool for calls processing, it also makes it easy to handle the job.

Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Loved it, it simple easy implementation was great, easy for the end users and easy on integrations with other systems.

Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.

I like that it identifies the callers coming through.

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly.

The system is, sadly, a huge pain on the admin and user side. Even as an admin, you had to call to make the smallest change.

They provide business solutions on a reasonable price.

It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.

The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution.

It's very easy to use and less time training is required.

Aspect was recognized as a top tier Contact Center company.

The implementation was great and it was smooth transition.

Chat bots, Digital channels (i.e. mobile integration, SMS, etc.). The reporting also looks really good.

It's a great product recommendable to use especially for big brands to help in supporting their customers.

The roll out has been tough. Local knowledge has been an issue due to speed of roll out.

This product is very easy to use. Even for less tech savvy users, it is very easy to manage.

The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

This application is very easy to use, easy to learn, and easy to teach. We have been using this for several years and since implementation, we have not looked back.

Early adopter - learning as we. Feature and functions not always ready when we need them to be slowing down the program.

Ability to support multiple channels with one product. Clear presentation and excellent user experience.

The cloud base features and the ease of administration to the system.

I like the interface and how easy it is to use the tools to build work flows. The ability to expose portions to the business unit will be a big help with speed of changes.

Ease of use, cloud platform - integration API's. Eagerness of the engineering team to listen and proactively work to resolve issue.

Poor reporting accuracy and little flexibility.

US Dollar

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. 


Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. 


The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. 


Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. 


The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.



LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Employee Management

Call Transfer

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Customizable Reports

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Employee Reward Programs

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Knowledge Management

Communication Management

Multiple Scoring Models

Customer Database

Call Recording

Call Logging

Screen Recording

Integrations Management

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Lead Generation

Self Service Portal

Call Queues

Text to Speech

Recording

Customer Experience Management

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Survey/Poll Management

Real-Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Call Reporting

Multi-Channel Communication

Queue Management

KPI Monitoring

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Data Visualization

Real-Time Chat

Chat/Messaging

Customizable Templates

Interaction Tracking

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Real-Time Reporting

Chatbot

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Scheduled Recording

Trend Analysis

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Five9

In Person

Live Online

Webinars

Documentation

Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics.

Users can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues.

Personalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7.

Five9 vs Alvaria Cloud

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