Intalk.io

RATING:

4.1

(13)

About Intalk.io

intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, social media, chat to a single platform thus enabling a consistent brand experience. Automate your service workflows with IVRs, Chatbot and Email automation. intalk.io runs on the cloud, in hybrid mode or can be installed on-premise following all internal security protocols.

Intalk.io Pricing

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Intalk.io Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Intalk.io

1 - 5 of 13 Reviews

User Profile

Mukhtar

Verified reviewer

Restaurants, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Agami-Tech

Awesome, Excellent

PROS

Dashboard and reporting, excellent UI and UX

CONS

Ease to use and plugins are available for integration.

Reasons for switching to Intalk.io

It was unsuitable for the long term because of numerous issues with customisation and integration.

Ranjeet

Accounting, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

One the best cloud telephony solution available in the market

Overall, We are happy with intalk service.

PROS

Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach

CONS

Delays in implementation! Getting new changes done takes some time

Reason for choosing Intalk.io

Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk

vidhi

Construction, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2023

Intalk review

Call recording, data dialing ,caller id are useful feature

PROS

Dialing the contact with copy paste option is likely helpful ,easy to use and learn

CONS

Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific

Reasons for switching to Intalk.io

It was easy to accesible , dialing speed got increased ,call recording is more clear

User Profile

Vikrant

Verified reviewer

Food & Beverages, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Best Dialer - Intalk

PROS

I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.

CONS

Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.

Nitesh

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Ainu Intalk

Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs

PROS

Dashboard kpi analysis tool, other Features like lead management , CRM Integration

CONS

All are good there is no bad feedback where they need improvement