All Intalk.io Reviews
1-13 of 13 Reviews
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Mukhtar
Verified reviewer
Restaurants, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Agami-Tech
Awesome, Excellent
PROSDashboard and reporting, excellent UI and UX
CONSEase to use and plugins are available for integration.
Reasons for switching to Intalk.io
It was unsuitable for the long term because of numerous issues with customisation and integration.
Ranjeet
Accounting, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
One the best cloud telephony solution available in the market
Overall, We are happy with intalk service.
PROSCloud Solution, Automatic Data Backup, Support from founders, Customer first approach
CONSDelays in implementation! Getting new changes done takes some time
Reason for choosing Intalk.io
Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk
vidhi
Construction, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2023
Intalk review
Call recording, data dialing ,caller id are useful feature
PROSDialing the contact with copy paste option is likely helpful ,easy to use and learn
CONSConnectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific
Reasons for switching to Intalk.io
It was easy to accesible , dialing speed got increased ,call recording is more clear
Vikrant
Verified reviewer
Food & Beverages, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Best Dialer - Intalk
I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.
CONSEasy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.
Nitesh
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Ainu Intalk
Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs
PROSDashboard kpi analysis tool, other Features like lead management , CRM Integration
CONSAll are good there is no bad feedback where they need improvement
Renju
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Truly Next Generation call Center solution
Last 3+ years multiple implementation serving many government call centers.
PROSEasy to use, very less transition time required for anybody to migrate to Intalk. Excellent support, Highly customizable, truly Omni Channel, Very futuristic road map.
CONSCSAT reporting can be improvised, I believe default reports in CSAT is limited.
Reasons for switching to Intalk.io
Cost and lack of feature in the Cisco IPCC express
Vendor Response
Thanks for your feedback. This is very motivating.
Replied September 2022
Purnima
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2023
Intalk Info
User friendly with multiple monitoring features
CONSUnnecessary downtime observed and resolve TAT is high sometimes
Virendra Singh
Verified reviewer
Government Relations, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Agami Intalk
goog to go
PROSEasy and value for cost. we are using this for govt call center and currently best features has been introduced by Agami
Ajay
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
Simple and easy to use product
Great
PROSEase of use, report is great. The team likes it
CONSAvailability of intalk team. Intalk needs a larger team to customise solutions
Rahul
Research, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Good Product for Sales
Its Good for Sales and with a Security inbuilt it.
PROSFail2Ban included and less Call Lag compare with other Product.
Reason for choosing Intalk.io
Less Call Lag, with and without VPN
Reasons for switching to Intalk.io
Call Lagging
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
A Perfect Contact Center Solution - Always Evolving
We have established a process and a great partnership with the product and team intalk.io. So going smooth.
PROSintalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released.
CONSThere were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities.
Kajal
Real Estate, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2023
Talk with Intalk
A go to application, as it very easy going app and let's you understand everything on an conventional way.
PROSThe call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application.
CONSThe call routing feature sometimes gets looped within few agents and doesn't goes to all.
Reason for choosing Intalk.io
Functions are more better than compared to the alternate one
Faisal
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Ceo
It’s excellent product with prompt after sales support
PROSUser friendly and flexible , scalable, UI is good
CONSReport builder is not there and need to have more partners
Reason for choosing Intalk.io
Flexibility, features, user friendliness, price