The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Support is knowledgable, but incompetent with trying to cancel.

It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Its been like walking across the Mojave desert barefoot.

Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors.

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed.

I have never disputed a credit card charge in the past but this terrible customer service is not something to be put up with.

The sales team is great at selling. They sold me a product I can't use and told me I could.

They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees.

With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support.

Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly.

This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication.

NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.

Nor could he understand ENGLISH. Communication was horrible.

Nextiva has been great for us. The service has everything you need and for a good price.

Great customer service, and good value for a phone system.

Never have I been so shocked that a company could be so ignorant.

My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use.

We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own).

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform.

Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price.

It is unfortunate that Nextiva advertises that their service will “work with any provider on any device”  as it is blatantly untrue and false advertisement.

Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff.

Worst experience of my life with a service provider.

Easy to use, I can download it on my personal laptop, and allows me to work from home, am able to reach out to my coworkers, tenants, clients, and technicians.

Nextiva’s platform enables us to add on as we need and it has integrated really well with our existing systems and processes.

Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights.

Ease of use and a great phone system with many features. My old number was hijacked by a collection agency for a few days, but that seemed to have resolved.

Excellent customer service and you may reach someone easily. I especially appreciate [SENSITIVE CONTENT HIDDEN] help today closing our account.

It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).

This is a great tool for the at home employees that allows us to take calls from our home computer.

Well, we choose this route to get away from paying several hundred on desk phones. Loved the money saved for the business.

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating.

You can experiment unexpectedly closed because of the product have error in response time.

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support.

What I like most about Bria is how easy it is to use.

Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

My expirence with Bria is terrible, Bria is unreliable and support terrible.

The customer service was great to work with. Call recordings were easy to find.

Processing, ease and good communication, it works great on mac os and windows integrated very well.

Can be used with multiple types of devices, e.g. Computers, mobile phones. Has friendly User Interface hence very user friendly.

I have been using this software for over 2 months and it is easy to use and has great quality for inbound calls.

Unfortunately, we seemed to have some issues with pairing with some computers. We also experienced drop calls.

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly.

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box.

Nice interface, comparable to the competition, and is easy to setup and configure. Audio and Video qualities over the call have been taken care of pretty good.

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory.

The aspect I liked the most of Bria software is the ease as to which the set up took place. After the download, information was easily entered and call were ready to be taken.

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

They did not play well together. Everyone from users, helpdesk, and system admins did not approve of this software.

SOmetimes connection gets bad and all of a sudden line gets disconnected I have to call the customer back.

The first feature that drives me crazy is that the keys on the application will move. I may be on a call or trying a second number after dialing a first and the application's  keypad will move up.

Very easy to use and very easy configuration and can set up more than one profile smoothly.

Easy to use and very intuitive to make a SIP configuration, support G729.

This is my favorite phone software for helping our customers at Kalos Services Inc.

Bria has help me make phone calls for customers and helped them with what they need.

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins.

Bria is a good softphone, it works well and has a very simple interface.

I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy.

However, it did not work well for us in the long run due to dropped calls.

US Dollar

Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers. 

Serve customers where they are and when they want with true omni-channel communications.

Get smarter, faster with generative AI capabilities.

Drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agent’s hands.

Simplify operations and cut costs with a cloud-based, all-in-one technology stack.

Solve problems quickly with Nextiva’s trademark Amazing Service®.   

LongDescription

IVR/Voice Recognition

Automatic Call Distribution

Blended Call Center

Call Recording

Call Logging

Progressive Dialer

Outbound Call Center

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Computer Telephony Integration

Real-Time Chat

Manual Dialer

Alerts/Escalation

Campaign Management

Labor Forecasting

Performance Metrics

For Call Centers

Employee Scheduling

Call Transfer

Voice Mail

Auto-Dialer

Call Center Management

Call Routing

Call Reporting

Multi-Channel Communication

Caller ID

Activity Dashboard

Chat/Messaging

Reporting/Analytics

Call Tracking

Third-Party Integrations

Activity Tracking

Contact Management

Interaction Tracking

Callback Scheduling

Performance Management

Workflow Management

Monitoring

Call Monitoring

Automated Routing

Multi-Channel Data Collection

Feedback Management

Communication Management

Customer History

VoIP Connection

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Nextiva Contact Center

In Person

Live Online

Documentation

Videos

Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobile. Additionally, features such as presence, messaging and video conferencing are available to facilitate day-to-day collaboration.


While Bria does not come with a VoIP service, Bria integrates with market-leading VoIP providers and PBX/call servers that supports SIP. Bria is ideal for businesses who have already invested in a premise-based call server and are looking for mobility, or the ability to migrate to a cloud-hosted solution.


Bria is available in three solution offerings: Solo, Teams, and Enterprise. Bria Solo targets single users seeking a straight-forward, feature-rich softphone on mobile or desktop. Bria Teams focuses on providing internal team or small business communications, including additional collaboration features like screen sharing and virtual meeting rooms. Deployment is streamlined in Bria Teams as settings are configured and provisioned from the cloud via a user-friendly web portal. Lastly with Bria Enterprise, businesses can scale beyond 100 users and access additional features such as active directory integration, more granular configuration settings, and on-premises hosting.



User Management

Caller Profiles

Two-Way Audio & Video

On-Demand Webcasting

Access Controls/Permissions

Single Sign On

Collaboration Tools

On-Demand Recording

Call Disposition

Presentation Streaming

Private Chat

VoIP

Call List Management

File Transfer

Recording

Help Desk Management

Screen Sharing

Mobile Access

Unified Communications

Call Conferencing

File Sharing

Alerts/Notifications

Employee Database

Multi-User Collaboration

Knowledge Base Management

Two Way Audio & Video

Customizable Branding

Video Call Recording

Conferencing

Remote Access/Control

Video Conferencing

Multiple User Accounts

Live Chat

Search/Filter

SIP Trunking

Online Voice Transmission

Bria offers annual pricing plans
•	Bria Solo free - $0
•	Bria Solo - $2.95/user/month
•	Bria Team Standard - $4.95 /user/month
•	Bria Team Pro - $9.95 /user/month

Nextiva Contact Center vs Bria

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