All NFON Reviews

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User Profile

Samuel

Verified reviewer

Information Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great solution

PROS

An easy way to use business phone like a pro

CONS

Need a better Outlook contact integration

Reasons for switching to NFON

No support from Ovh

Caroline

Information Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Very useful

With the remonte working situation due to the Covid, all the collaborators of our company can be reachable on their mobile phones with their fix phone direct number.

PROS

The simplicity of and relevancy for our daily needs.

CONS

Nothing to report. We are satisfied and the solution meets our needs.

Reason for choosing NFON

Due to the mobility of our collaborators and a complete rebuilding of our IT system in full cloud, we were looking for a cloud telephony solution.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2019

Awful experience

Would not want to recommend them - that says it all

PROS

Once set up and working it is simple for the end users to use but it is a phone system not rocket science after all so that would be a must-have.

CONS

Set up and support from Nfon is awful. I was very surprised to see how poorly they handled the setup of some core functionality

User Profile

Loïc

Verified reviewer

Facilities Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Excellente solution de téléphonie dans le Cloud !

PROS

Cloudya est simple d'installation de paramétrage et de prise en main. Je l'utilise quotidiennement depuis plus de 6 mois et j'envisage d'équiper ma deuxième société avec la même solution. J'utilise les fonctionnalités de SVI, groupement d'appel, restriction horaire. J'ai fait enregistrer des messages par un studio pour avoir une solution totalement professionnelle. Je recommande sans hésiter !

CONS

J'aimerai qu'il puisse exister une offre de communication illimitées.

nicolas

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

L'intégration dans teams est vraiment top

Bonne

PROS

facilité de mise en place et d'utilisation Intégration dans MS Teams

CONS

Pour le moment aucun tout est conforme aux promesses et nous n'avons pas eu de problème à ce jour donc ...

Marcel

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Nicht zu empfehlen für Betriebe die Mobil und stationär Arbeiten.

NFON ist es recht gleichgültig wenn Kunden Probleme haben und auch einbußen durch "Verlorene" Anrufe interessieren die nicht wirklich. Schade das man noch nichtmal auf eine großzügige Kulanz Lösung zu vorzeitigem Vertragsende eingeht um den Kunden wieder eineMöglichkeit zu geben das dieser wieder "Normal" erreichbar ist. Für uns die schlechteste Telefonlösung seit 20 Jahren. ISDN mit Rufumleitung hat leider deutlich besser geklappt!

PROS

Das Ende der Vertragslaufzeit um endlich ein besseres System zu buchen.

CONS

Schlechter Verbindungsaufbau auf bau und Sprachqualität. Offen müssen Kunden wegen abbrechnenden Gespräch zurückgerufen werden. Gesprächshistorie sehr schlecht und unlogisch. Telefonnummern können aus der App nicht ins Telefon kopiert werden und es kann kein Screenshot angefertigt werden. Beides ist gesperrt! Also braucht man einen Stift und einen ZETTEL um neue Telefonnummern im Mobiltelefon abspeichern zu können.

Reason for choosing NFON

Fachberatung durch IT Firma mit versprechen qualitativer und komfortabler Verbesserungen. Leider absolute Fehlentscheidung!

Peter

Insurance, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2023

NFON Telefonanlage

Ich bin nicht wirklich unzufrieden. Aber es gibt sicherlich Luft nach oben was die Stabilität angeht.

PROS

Die Bedienung von NFON ist einfach. Auch die Installation des Telefons war kein Problem.

CONS

Es kommt sehr häufig zu Abstürzen und zu Unterbrechungen auch während eines Telefonates. Nach einem Neustart des Telefons funktioniert es dann zwar wieder aber dies kostet jedes mal einiges an Zeit.

Reason for choosing NFON

Die Entscheidung liegt nicht bei mir als User

Lionel

Computer & Network Security, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

TRES BONNE SOLUTION

PROS

Facilité de mise en œuvre, nombreuses fonctionnalités

CONS

Temps de prise en compte de cette technologie

Reason for choosing NFON

Coté facile et novateur de la solution

Reasons for switching to NFON

Prix et fonctionnalités

Anne

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2020

avis

Pas concluante pour l'instant!

PROS

Pas de point fort, Ce logiciel est décevant.

CONS

Difficile à utiliser, il faut faire configurer les messageries vocales par l'extérieur, pas de possibilité d'avoir un manuel simple en français, horaires de messagerie difficiles à configurer.

Reason for choosing NFON

on me l'a vendu, mais visiblement le vendeur n'a pas compris les besoins de l'entreprise!

Clemence

Computer Software, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Solution intuitive

PROS

Très pratique, très bon usage. Je n'ai plus besoin de demander à mes interlocuteurs "vous m'entendez bien ?"

CONS

Rien à signaler.

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