ServiceNow Customer Service Management vs 3CLogic
ServiceNow Customer Service Management has 149 reviews and a rating of 4.34 / 5 stars vs 3CLogic which has 49 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- It does have good platform to create knowledge articles and save it. This can be easily adapted by any organization.
- ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. I've been using it to use the workflow for accesses approval.
Cons
- Sometimes it offers too much and you can get lost in the forest.
- Slowness is problem sometimes. Should use different TABs instead of showing all content in long page view.
Pros
- The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too.
- The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well.
Cons
- I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.
- There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.
Pricing
Product Demo & Screenshots
Advisor Recommendations & User Awards
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
