I like this software because  it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.

I can get all the statistics I want, I just need to figure out what I want to use them.

A very innovative call center solution, which is accessible and user friendly.

Overall, a nice peace of software and a good reliable service worth the money.

Shows everything what a CC manager needs. If you know what do you want to see, you can do it on your own.

User-friendly software, reliable contact people, quick and effective information flow.

Each contactcenter process can be easily and flexibly handled. Excellent for both outbound sales and incoming customer service tasks.

I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.

Lack of event notifications (Change and update logs).

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Great CRM software that does the job at a reasonable price with great customer service.

VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.

Script editor is one of the best I've seen. IVR editor is very ergonomical.

Excellent features, user friendly, easy to learn. Supports multiple languages, user roles, management features,  automated credit card payments and a lot more.

We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system.

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.

Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

We've been using VCC surface since 2015, it's really a great help in managing calls.

And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Perfect call center solution, best customer care and technical support.

The fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.).

Easy to use and access from any corner of the world. Amazing Predictive dialer.

It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.

Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.

Quick and useful program that helped us raise our sales and productivity. The results are visible immediately.

Software management is easy, project management is transparent. It is also excellent for working at home or everywhere.

We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

There is no single thing I would dislike about CloudTalk.

Flexibility and powerful features. Their customer care team is very helpful and responds quickly.

Integrated with our help desk app - works perfectly.

The customer service is very good and responds quickly and solution-oriented. I was very happy how fast and easy the solved my requests.

From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time.

Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support.

Good support team and great insights and data.

Perfect phone system for startups. Easy to use with great customer suppor.

CloudTalk has a lot of features that we use very often. Good value for money, easy to use, good support and very intuitive interface.

The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.

Most of all, I liked the ease of use and intuitiveness of it.

Great first interaction with my CloudTalk rep and still get great support when needed. Very pleased to be using it.

I like the user friendly enviroment of the software.

They were great to deal with, the service was good, and the pricing outstanding.

They have all that we need, and, in addition, they offered me great opportunities. A recent one was an article in their customer experience section.

A nice piece of software if you are looking for a low cost cloud contact centre. It’s a startup so they are quite flexible and responsive.

I like how customer friendly  ClaudTalk is and the design of it.

Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service.

It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

I am using Cloudtalk now for more then 2 months and the service is great.

I am overall very pleased with the service I've had with CloudTalk. It runs very smoothly and integrates with other programs well.

Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation.

I dont like problems that always shows up because of windows, anyhow, this problem is not caused by Cloud Talk.

Software is obviously using the internet so if you have a weak connection then your calls will drop out.

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk.

Love the ability to integrate into Hubspot and easily dial or call a contact at the click of a button.

Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features.

I am happy with the ease of use and definitely prefer using it over a phone. Creates a more streamlined sales process.

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.

Did not recognize any cons or problems till now.

US Dollar

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.


VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.


VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.


VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.



LongDescription

Call Transfer

Quality Management

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

Automated Routing

Call Center Management

Progressive Dialer

Call Routing

Text to Speech

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Multi-Channel Communication

Queue Management

Social Media Integration

Predictive Dialer

Email Management

Campaign Specific Caller ID

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Real-Time Chat

Chat/Messaging

Interaction Tracking

Manual Dialer

FTC Compliance

Alerts/Escalation

Reporting/Analytics

Monitoring

Call Monitoring

Live Chat

Campaign Management

Standard: €55.00/seat/month 

Professional: €75.00/seat/month 

Multichannel: €95.00/seat/month 

Premium: €135.00/seat/month

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

VCC Live

In Person

Live Online

Webinars

Documentation

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.


Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction.


CloudTalk integrates with various third-party platforms such as Salesforce, Zendesk, Pipedrive and more, streamlining telephony workflows across locations. It provides web and mobile applications for Windows, Linux, Mac, Android and iOS users. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.



Commenting/Notes

Real Time Analytics

Call Duration

Call Tagging

Call Volume

Online Voice Transmission

User Management

Inbound Reporting

Caller Profiles

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real Time Monitoring

Sentiment Analysis

Communication Management

Customer Database

Integrations Management

Customizable Fields

On-Demand Recording

Call Disposition

Unattended Call Management

Data Import/Export

VoIP

Call List Management

File Transfer

Process/Workflow Automation

Virtual Extensions

Call Queues

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Answering Machine Detection

Mobile Access

Survey/Poll Management

Real Time Data

Performance Metrics

Voicemail Transcription

Ring Groups

Customizable Caller ID

Phone Key Input

Hotkeys

Virtual Call Center

Call Center Integration

Call Reporting

Role-Based Permissions

KPI Monitoring

Real Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Real Time Updates

Caller ID

Call Screening

Activity Dashboard

Knowledge Base Management

Fax Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Multiple Parties

Outbound Reporting

CloudTalk pricing scales with the number of agents:

Starter: 
$25/user per month (billed annually)

Essential: 
$30/user per month (billed annually)

Expert:
$50/user per month (billed annually)

Custom:
Contact CloudTalk directly for a custom quote

VCC Live vs CloudTalk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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