All Fieldd Reviews
1-25 of 30 Reviews
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Hursh
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Refer all my clients to Fieldd.
Running a digital agency that specialises in the services sector, I often get asked by my clients if they would recommend a software to help them run and streamline their operations to increase efficiency and maximise productivity across every aspect of their business. They often have a solution in place but complain about limitations and things that their existing system just does not do. After I recommend them to Fieldd, they often never complain about their software solution holding them back ever again. I find that it is the first solution to actually help contractors and service companies grow rather than just manage some parts of their business. I will continue to recommend Fieldd to clients.
CONSAs it is an ever evolving platform I envision that there will be some changes in the future. This is not a negative as my collaboration with support staff has led to some improvements already.
Vendor Response
Thanks for your review!
Replied December 2020
John
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Love it!
Overall, it's been a great experience and I believe that Fieldd continues to make improvements. This is why I've chosen to continue using their service. It's heading in the right direction! Best app out there...in my opinion!
PROSWe love that our clients have an interactive way of scheduling their appointments. This also makes the entire customer experience so much more professional and reliable.
CONSThe client list isn't easy to edit. Also, I'd like a better option for employees to login. As of now, we have to create multiple accounts for one person if their duties don't include being a field worker.
Reason for choosing Fieldd
Field is better overall. The current features are unmatched (Customer app, worker app, app editing capabilities, quality control, customer interaction, team chat, etc.)
Reasons for switching to Fieldd
Functionality. Having an amazing customer app has taken our company to the next level! Fieldd is awesome!
Vendor Response
Hi Travis, Thank you for your review, we are so glad to have you with us! We wanted to let you know that workers can have permissions for the CRM and Worker App - hop into their profile and assign the permissions you need :D. We appreciate your business!
Replied May 2023
Ronald
Photography, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A lifesaver for busy photographers
Fieldd has been a game-changer for my photography business. Before, I was juggling multiple platforms for booking, invoicing, and customer communication. It was a nightmare! Fieldd has bundled everything into one neat and user-friendly package. Overall, Fieldd has saved me countless hours and headaches. It's a one-stop shop for managing my bookings, finances, and client communication. Highly recommend to any photographer looking to streamline their workflow!
PROSmy clients can easily book appointments directly through a sleek online portal. phenomenal customer support. one-stop shop for managing my bookings, finances, and client communication. Fieldd has saved me countless hours and headaches.
CONSThe app is somewhat more optimized for iphone instead of android but it has gotten better.
Reason for choosing Fieldd
it's value and services all in one with a great UI
Laurent
Verified reviewer
Facilities Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2022
a product in developement with no support
poor due to lack of suppory
PROSuser interface is pleasant, overall presentation is above average
CONSno support or support is extremely slow to respond which makes the onboarding extremely tedious
Vendor Response
Updated response 6 January 2023 We have since done what we can to make getting setup with Zapier an easier experience. Zapier templates to popular apps are now directly shown within users' fieldd accounts. Hi Laurent, We reviewed the emails you sent to our support team. Your issue was setting up Zapier. We understand setting up Zapier can be hard, but Zapier is a different company to fieldd. Even though we are a different company, we offered to set up your Zapier account for you. Your response: "I'm going on holiday". The next email you sent us, asked to cancel your account - "I don't have time to setup and I'm not using fieldd". We offered to assist you once more, then canceled your account as requested. We agree Zapier makes it hard to set up their Zaps. However, after trying to speak with you about this unfair review, you told us "It's not my problem, I do not care". Our team's mission has always been to create the best software with the best service.
Replied January 2023
Sebastian
Automotive, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Transformative Software for Unmatched Efficiency and Growth - FIELD Review
The aspect of Fieldd that stands out most prominently is its comprehensive client management system. It simplifies booking and follow-up processes, making it incredibly efficient to schedule appointments and manage client relationships. The automation features are particularly impressive, saving me hours each week that I can instead invest in growing my business and improving service quality. The user interface is intuitive, which makes navigation and usage straightforward even for the less tech-savvy members of my team.
CONSIn all honesty, Fieldd has met all my business needs without any notable drawbacks. Its performance and support have been outstanding, and it continues to be an indispensable tool for my business operations. If I had to suggest an area for improvement, it would be merely out of an abundance of thought, perhaps even more customization options, but as it stands, Fieldd fulfills its role perfectly with no cons to mention.
Vendor Response
Hi Sebastian, Thank you for your review. We truly appreciate it.
Replied April 2024
Travis
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Fieldd is the best!!
Amazing!
PROSFieldd is by far the best company i have ever used. They make running my business more enjoyable and much easier. With fieldd I am able to set goals such as having 100+ employees as i know that my company is set up for growth with their services.
CONSThere are a few more features i would like to see in field but they listen to all customer feedback so im sure they are always listening to their clients and adding new features.
Reasons for switching to Fieldd
field is more user friendly and has way more customization
Vendor Response
Wow, thanks Travis for the awesome review! We're stoked to hear that Fieldd is improving your business life. We're all about keeping things user-friendly and customizable so know we're all ears to our customers' feedback and always working on new stuff. We're stoked to have you as part of our Fieldd family, and we'll keep pushing to give you the best experience out there. Reach out if you need anything or have more questions—we're here to help!
Replied May 2023
Gary
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Our clients cannot operate without fieldd now
We love using it. our clients businesses are growing and its great being an agency partner with fieldd.
PROSIt is such a huge value add for our agency to offer fieldd as a service to our clients that are looking to automate their service business. Its so easy for us to set up for them and allow them to take the reigns once its done. With our digital marketing efforts, their bookings seamlessly appear in fieldd and we can see the bottom line growth MoM.
CONSTo be honest, there isnt much. Their support is always responsive and listens to any of our queries, questions and it seems like they are adding so many features all the time. It's hard to pick a negative
Reason for choosing Fieldd
Because nothing automatically schedules like it and now with the marketing suite and their apps, they are in a league of their own. All our clients are service based businesses and its impossible for them not to operate their business with fieldd. Its just too powerful
Vendor Response
Thanks a lot for your positive review, Gary! Your agency's referrals mean a lot to us at fieldd
Replied November 2023
Noble
Consumer Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
the Fieldd gospel
Very incredible. From sales to onboarding support to the product ultimately delivering on its promise. Amazing.
PROSThe team, the interface, and the levels are all amazing. A total saving grace for small business owners in blue-collar.
CONSIt's a lot to download in a short period of time - a very good problem to have.
Vendor Response
Thank you for the review, Noble! We're thrilled to have you on board. If you need any assistance during the transition, please don't hesitate to reach out. We're here to support you every step of the way. Excited to see what you do with Fieldd! We look forward to seeing what you do on Fieldd!
Replied March 2024
Benjamin
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
This really is the all in one platform!
Fieldd has made it convenient for us to reach our customers when and how it matters most. Their CRM makes it easy to manage the day-to-day workflow, projects, and marketing efforts, while their customer app allows our users to easily find, schedule, and pay for the service they are interested in. Their customer support has also been top-notch throughout the setup process. Their communication has always been quick and informative which provides us with much-needed peace of mind.
CONSI would like to see a smaller jump in price between their Scale plan and Corporate plan.
Vendor Response
Hi Benjamin, Thank you for your review! We appreciate it, please let us know how we can change the value for money rating, we'd love to see that get to 5 stars too! Please reach out to us anytime at hello@fieldd.co
Replied April 2024
Daniel
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great software for our mobile auto repair company
Ease of use. Booking, management, billing all on one.
CONSNo vons to speak of as of yet. Will update
Vendor Response
Hey Daniel, Thanks for the review. Please contact us if you need anything to help make your transition any smoother. Welcome to Fieldd.
Replied March 2024
Cody
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Th perfect auto detailing management system.
The few times I have reached out to support they have always been super responsive. The app is brilliant and the web app is perfect for mobile detailers and shop detailers alike.
PROSThe customizable scheduling tool is truly amazing. All of my clients love booking with me through fieldd.
CONSIt doesn’t integrate on google maps like square does to click book now.
Reason for choosing Fieldd
The custom scheduling was integral to booking details at my shop and mobile details.
Reasons for switching to Fieldd
I needed a more robust scheduling app.
Vendor Response
Thank you for your glowing review Cody! Keep an eye out in the future for those Google and social media Book Now buttons ;)
Replied October 2022
Aaron
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
MagnumWash.com loves Fieldd Software
We've almost eliminated the need to answer endless phone calls and answer the same repeating questions all day long. All of our services and prices are listed clearly on the Fieldd software for our customers to easily navigate.
PROSIntegration of Fieldd was simple and easy. We love having full control over almost every part of the software. Fieldd makes it so easy for our customers to book appointments and become recurring monthly customers.
CONSThere is a slight learning curve when setting up services and add-ons (products) for the first time. BUT, this is to be expected with any robust software. After playing with it for a little while we fell in love!
Reasons for switching to Fieldd
Both companies that we used before had terrible customer service and lacked tons of features that Fieldd has. And both other companies were much more expensive.
Vendor Response
Thanks Aaron for the glowing review. We appreciate it. Keep an eye out for our future updates, with the amount of function we offer to businesses our focus is to continue to innovate and simplify for our users.
Replied June 2022
Dylan
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Fieldd is Great
I use Fieldd to schedule mobile detailing appointments and I believe that it will allow me to scale very quickly once the proper systems are in place. The most important aspect of scalability for me is having a reliable booking software, and although I have had some issues in the past as an early user, Fieldd is becoming extremely reliable and easy to use. It is a huge asset to my business.
PROSI like the online booking platform and the fact that customers are able to create accounts for themselves. Job allocation is pretty intuitive as well.
CONSCertain features were a little buggy in the past, but support is fantastic at getting them fixed quickly. Most of my grievances with the software have been smoothed over, even the ones I haven't mentioned directly.
Reason for choosing Fieldd
Price and ease of online booking, plus Fieldd was developed from a platform designed for mobile detailing.
Vendor Response
Thank you for your feedback Dylan we really appreciate your shared thoughts! So glad to have AutoPro part of the fieldd family.
Replied July 2021
Kieara
Hospital & Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Most customizable Field software for any niche business!!
I am overall esthetic about field 10 out of 10. This software helps me solve a main scheduling issue I was having. No more do I have to sit and look for time slots and days to place customers wanting to book an appointment. Fieldd does it for me...just set it and forget it!!..lol
PROSThe most impactful feature hands down is the scheduling...it's why I came to fieldd. The interface is user friendly And all my information migrated over with the click of a button (With the exception of The existing appointments on my old CRM. Those didn't transfer over).
CONSNothing, If I had to knit pick something....hmmmm, I would say I wish that the Google Calendar didn't sync 2 ways just a one way sync would be ideal. That way I don't have to move everything off of my business Google Calendar that I don't want to show up on the schedule in fieldd.
Reason for choosing Fieldd
I wasn't even looking to switch my CRM honestly I just wanted a better scheduling platform to add to my old CRM housecall pro but when I saw what fieldd had to offer I felt compelled to switch over. It was an overall better choice for my business.
Reasons for switching to Fieldd
I switched from house call pro because as a user We kept asking For features to make our businesses smoother and better and all we got in return are features that cost extra money that didn't solve existing feature issues.
Dan
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Fieldd is feature packed!
Overall, 9/10. If we spent more time learning the system, it would be 10/10, no doubt. Thanks team
PROSCustomer support team is next level and the software has so many features, many of which you may not have even thought of needing.
CONSJust one thing: it still allows jobs to be active even when a staff member is removed. This causes double booked staff.
Vendor Response
Hi Dan, thanks so much for your review! Quick tip: When you remove staff, you have the flexibility to decide whether you'd like to delete their future jobs. We get that every business is unique, and we're here to make it work just the way you want. Appreciate you choosing fieldd! If you ever need assistance or have more feedback, feel free to reach out. Thank you again.
Replied November 2023
jacob
Consumer Electronics, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2021
A fantastic product
great
PROSThe product is exactly what i needed in order to dispatch a team of Phone repair specialists remotely around different cities.
CONSI guess if i had one gripe, i would like to be able to physically swipe my square reader in the actual app.
Reasons for switching to Fieldd
dooing no longer offered support
Vendor Response
Hi Jacob, Thanks for leaving your thoughts about fieldd. Please reach out to us through our live chat to see what we can do to ensure your Customer Support needs are being met and change those 3 stars to 5!
Replied October 2021
Justin
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Fieldd, the only software you need to build and manage the field and clientel.
A big pro is a flexibility to build many different business concepts around field technician deployment and booking. A subscription also comes with a white label mobile app using the Fieldd framework.
CONSThere's not much to love about Fieldd. A great bang for your buck. The features that come with the price are desirable.
Vendor Response
Thanks for your review Justin. We appreciate you!
Replied June 2022
Arnaud
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Awesome service !
The customer service and follow up is Amazing !! [sensitive content hidden] did an aboslut job helping me with my issues online. They go above and beyond in order to service their clients.
CONSNothing for now ! The app is not as complete as the website but other than that it's really good.
Vendor Response
Thank you for your glowing review Arnaud, we are so happy to hear we were able to help you. Keep an eye out for updates coming to the Worker App VERY soon!!
Replied August 2023
Derek
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
The BEST field management software
If I had to do it in one word it would be ‘flawless’. I am not one to write reviews but I have had such a positive experience. I felt compelled to share it
PROSHow customisable it is. How easy the process is to set up and implement, how easy the team are to work with, how advanced it is and the fact they keep bringing out new features.. it’s just that good!
CONSYet to find one… more things keep coming out which makes it fun from a consumer perspective. It’s helps me grow everyday
Reason for choosing Fieldd
I was doing things the old school way with google calendar, diary’s, using excel as a crm. It’s just not feasible or nessesary to do this anymore. With technology like fieldd, it has saved me so much time and improved my business in so many areas. I’m thankful for it existing.
Vendor Response
Thank you so much for your great review. We appreciate your business!
Replied November 2023
Garrett
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Garrett Layne's Review
I enjoy how many features are built into the field software. Field has features that I would have never thought of as a business owner trying to grow! I really enjoy the new post card feature. The automation systems in field save me so much time, for example having the automation system send a confirmation text to the customer a day before their detail instead of me having to do it manually is awesome! The customer service is also outstanding. Shout out to the entire team.
CONSThe field that I like least would be the service section on the software. I think it can be hard to read and follow sometimes in the format that it is in when trying to see services and their pricing. Other than that, all positives!
Vendor Response
Thanks for your review Garrett, we are so glad to have you with Fieldd. If you need anything please reach out to us anytime.
Replied December 2023
Jack
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Our Best Kept Secret
Not only is it easy to use, but the customizable features it provides are extremely powerful.
CONSI don't want to say anything bad, because we love it so much. However, the worker app could use some updates. Takes a long time to load pages, and the UI is a little clunky.
Reason for choosing Fieldd
Fieldd is my wishlist of application and features come to life in one software!
Reasons for switching to Fieldd
To increase customer satisfaction and customer retention. To Streamline our business. To increase sales.
Vendor Response
Jack, we appreciate you! Thank you for taking the time to write us an amazing review.
Replied October 2022
Sal
Consumer Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Fieldd Review
It has exceeded my expectations. From the training call to the follow up email. I’m looking forward to using fieldd daily.
PROSThe ease of navigating the CRM and how amazing [sensitive content hidden] was with listening & addressing all questions and concerns.
CONSNothing. Everything about fieldd has been pretty solid thus far.
Vendor Response
Thank you for your review Sal! We're so excited to have you with us.
Replied February 2024
Cody
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Fieldd customer booking 10/10 Fieldd admin booking 4/10
I am willing to stick with them to see what future updates they come out with.
PROSI love how customizable the customer booking portal is. It is the best booking system I have found for mobile service businesses. I love the customer app too. I am excited to use that in the future.
CONSI don’t like the admin side of booking. I have to book custom jobs from a desktop computer.
Reasons for switching to Fieldd
To get more control over mobile detailing.
Vendor Response
Thanks for your review Cody. We hear you about the admin experience, and have some exciting things coming in this space over the next month or so. Stay tuned and glad to have you with us.
Replied August 2021
Ed
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Fantastic Product
Great software and team who I would highly recommend.
PROSThe setup and ease of use is unmatched. Fieldd makes it so easy to get up and operate quickly and their entire team is extremely customer focused.
CONSTo date, there really isn't anything that I do not like.
Reasons for switching to Fieldd
Our prior software was not as customizable and nowhere near as easy to use as Fieldd.
Vendor Response
Thank you Ed! We are so glad to hear you love using Fieldd! We appreciate your feedback and are always here to help if you need anything.
Replied February 2023
Kamal
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great product for onsite s upport
Overall, outstanding product. There's very little like it that has all the features it has. It instantly takes a business from average, to top tier in the tech space. There's plenty of competition but none are as modern, clean, or intuitive.
PROSThe real time features, instant notifications, and excellent modern feature set.
CONSThe payment options are heavily tied to using their own inbuilt processor, there is workarounds, but it's one area I think could use significant improvement. Also, pre-fixing numbers would be massively handy.
Vendor Response
Hi Kamal, We truly appreciate your review. We're so happy to have your business.
Replied November 2023