All OneBill Reviews
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Philip
Verified reviewer
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
OneBill for all products
Our experience has been really positive. Their team is really responsive to our needs and works with us to make sure that they are always developing and improving their product. They are receptive to the features that we find important.
PROS1. Everything is highly automated, but it has flexibility that allows us to customize it to meet our needs. 2. Monthly invoices are a breeze to generate and send to customers. 3. Setting up new customers and getting their billing configured is a simple matter, straightforward and fast.
CONS1. Being a company that customizes solutions for our customers we always end up in situations where the default configurations do not always work for us. In these situations I often have to reach out for support and I am glad that their quick response can lead me to a solution that can get me to where we need to be or they add it to their development plan for future deployment.
Reasons for switching to OneBill
Quickbooks was not meeting our needs in regards to recurring billing. Invoice creation and maintenance was a chore and it did not have the framework to support what we needed from our recurring invoices.
Vendor Response
Thanks for your wonderful review, Philip. We're constantly improving our product and we take pride in supporting our customers.
Replied August 2021
Ray
Telecommunications, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
OneBill Software Review
OneBill did an exceptional job of executing and extremely complex conversion from our previous platform we had used for 20+ years. Beyond billing our migration this project required complex integration with our custom built back office software which OneBill navigated skillfully and thoroughly. Onebill’s team provided excellent project management, a thorough understanding of our business needs and tremendous flexibility to accommodate our specific requirements.
PROSEasy to use, very flexible and customizable
CONSVery different then previous (but mostly in all good ways)
Reason for choosing OneBill
Confidence in platform, intuitive user friendly software, strong references
Madeline
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Pros and Cons...
Continuous upgrades and improvements and Support feedback
CONSRectifying invoices has limitations and a bit time consuming to navigate and understand the features
Joe
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great system, even better team!
We only use the platform for billing and it performs excellent. The staff and team are second to none when it comes to support and working with us.
PROSThere is a lot of flexibility to customize products and pricing but can still be managed effectively.
CONSRating of calls. The creation of usage rates is confusing and the rating and taxing process has some hurdles but I am told this has been resolved and improved upon.
Reason for choosing OneBill
Price and product inclusions.
Reasons for switching to OneBill
Improve processes.
Michael
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
OneBill Software
As our business has grown, OneBill has helped us support our billing operations every step of the way.
PROSOneBill allowed us to automate our monthly billing saving hours of work for several people each month. The software is very reliable and the customer service and support are exceptional.
CONSOneBill does everything we need it to do and more and over the years of our usage there have been many enhancements to the platform. Reports and export of data could use improving. Certain items that should be user customizable require technical support assistance.
Reason for choosing OneBill
Price, features and value vs the competition. OneBill was solid in all areas where other platforms we looked at were higher priced with little notable benefit, or lower priced with a lack of required features and functions.
Andy
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
OneBill improves my productivity
I have increased my productivity by a significant amount using OneBill. It has been a great tool for my business.
PROSThe best part of using Onebill is that it is such a time saver for me. Say goodbye to manual processes in billing. OneBill brings great automation tools to my billing department. I can set up a new customer and plug in their subscriptions in no time. After that, OneBill takes care of everything automatically. It can send the bill to the customer, collect payment, send receipts, remind customers who are overdue.
CONSThe big thing missing from OneBill is the ability to generate a statement of account for a customer. This would be useful to show a customer’s account history during a given period of time at a glance.
Robert
Verified reviewer
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Flexible Billing and Agent Commissioning
There were times where we faced some issues with pulling reports but their team was very quick to solve the issues. Overall, happy customer :-)
PROSWe have been using OneBill for last 2 years and we're glad that we found OneBill for our agent commissioning. Their platform is very flexible to configure it based on our need and their product studio and price personalization is top notch. OneBill has a lot of features that we don't need. But one of the main reason we chose OneBill is that their real-time agent commissioning which we didn't find with other products.
CONSI'm all good and happy with their features and product capabilities. But I think their UI design could have been slightly better. Sometimes it's hard to find the reports we need.
Vendor Response
Thank you for sharing the wonderful review, Robert. We appreciate your feedback and we're always trying to improve our user experience.
Replied August 2021
Joel
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Extremely Functional with good Flexibility
I would recommend them to anyone looking for a telecom billing solution.
PROSThe OneBill team put tremendous thought into bringing a channel friendly billing solution to the market. This allows our partners to utilize a fully functional tenant of OneBill.
CONSThe only major drawback is the limited ability for custom reporting. They provide a terriffic set of out of the box standard business and financial reporting but when custom reporting is needed, extracting exactly what you need can be a challenge. That said, we rarely need custom reports because their canned reports are pretty encompassing.
Chris
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Feature Rich Software at a Reasonable price
Onebill cut our billing tasks and time consumption in half. Almost all billing tasks are automated, keeping us and our customers satisfied
PROSMigrating from our old billing platform to onebill was seamless and the onebill staff guided us every step of the way. Integration with numerous third party services consolidates billing operations into one easy to use platform.
CONSCertain functions could be streamlined for quicker daily access. Slow speeds during peak hours.
Reason for choosing OneBill
Competitive pricing from onebill
Reasons for switching to OneBill
Onebill had many more features to take our operation to the next level
Rick
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Can't live without OneBill
Customer support has been exceptional. My billing process used to take me literally a full week each month to complete the process. Now, with OneBill, I'm done in two to three hours.
PROSThe platform adapts to all of my needs. Rarely is there something that can't be accommodated. It is very intuitive and covers all of the bases for me.
CONSAny implementation challenges were minor and simply due to the necessary learning curve.
Reason for choosing OneBill
The promptness of their response and perceived desire to do business with me.
Reasons for switching to OneBill
Needed a more robust and versatile platform.
Reza
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Review
I have worked with Onebill for over 2 years and have had a great experience with the team. we have never had an issue or downtime with the software.
PROSI like the ease of use and out of box integration with QB online and payment processing platforms.
CONSI like to have this integrated with our suppliers. However, this is a limitation on our suppliers part.
Reason for choosing OneBill
Customer service
Hagop
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
Pros & Cons of OneBill
Easier to manage & follow up the aging report & manage telecom taxation issues.
PROSThe product is relatively easy to use. New hires can be trained fairly quickly.
CONSRectifying invoices has limitations & is complicated.
Reason for choosing OneBill
OneBill helps to manage & control our taxation issues.
Pablo
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Facturación y contabilidad, pero no a cualquier precio
Es un programa de facturación en línea que ofrece una amplia variedad de funciones para ayudar a las empresas a automatizar y optimizar sus procesos de facturación.
CONSLa principal desventaja que veo es el precio y que darse de alta es bastante tedioso, pues hay que concertar una cita, lo cual en mi opinión estropea un poco la experiencia. Terminé migrando a otro programa.
Nick
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Tiered Billing
Everyone at OneBill has been very pleasant and patient with the process. We have a very complex setup requirement and OneBill worked patiently with us to implement our operation.
PROSSingle billing database, yet tiered to address, direct, partner, and white label billing.
CONSCustom reports cannot be created directly and require that OneBill to create them. Data is not easily accessible and search for information can be tedious and time-consuming.
Reasons for switching to OneBill
There were two main reasons, established and defined API integration, and multitier billing requirements. Other reasons included a more contemporary GUI and some of the existing integrations such as JIRA.
Vendor Response
Thank you for sharing the wonderful review, Nick. We appreciate your feedback and taking your inputs to improve our product.
Replied August 2021
Joie
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
Always implementing new features, and customer service goes the extra mile - always.
We needed a billing system to allow us to work efficiently as we grow. OneBill has done just that.
Vendor Response
Thank you for your review and we are always committed to your business growth through our platform support.
Replied March 2018