All Roll Reviews
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Karen
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Roll has helped us find the many many hours we didn't know that we were losing.
Using Roll in our business on a daily basis, we've found the 'lost' hours that we never quite knew where the time is going. With the implementation of Roll it has allowed us to find those hours and ensure that they're now chargeable, improving our bottomline. It's also been great that if a client has queried our time on a project, we've captured everything in Roll with a brief description - again helping us give clarity to the client of just how long a project may take.
PROSWe love Roll's simplicity. It's clean in design to use, nothing is complicated - it's a case of setting up a client in the software, adding users, chargeout rates, then clicking the timer on and off on each job - truly that simple! It's a great tracker of what jobs you've got in the system, where they are at, which team member is working on the job, and the value the hours on the job, so you know exactly where you are at for end of month budget. Being able to add costs to the jobs as well, ensures that you know whether you've made a profit, or you're about to make a loss - which means you can go back and understand where and why that loss has been made. The ability to set up tasks and notes is also great - love the notes section, as that's where we can jot things that are sometimes forgotten. You can set different hourly rates for different team members, great for tracking their chargeouts at the end of each day, week or month. We've been able to set up a chargeout for unproductive time and that has been a game-changer for us - understanding where we're losing time and whether it can be charged out, whereas previously we never understood where our lost 'unchargeable' hours were used. We've fine tuned everything now and its made a huge difference to our bottomline. Love the fact that everytime we click into a job, we can put a brief description of what we are doing on the job - i.e. photo manipulation, telephone discussion with client etc.
CONSTo be fair, there's not much that we don't like about the software and if we have found something that we think would be beneficial to everyone - not just us, we have let the development team know and the have been very receptive to our requests. At the end of each project you need to click COMPLETE to ensure that at the end of the day your hours appear in the right day. If you keep that job open and just keep adding time to it, it can sometimes appear that you have worked a very long day. Best to click complete at the end of each action within the job. Also very easy to shut down your computer at the end of the day (especially on a Friday) and then get back on Monday only to find your clock has been going all weekend on a project!
Cathy
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Invoicing & Xero integration, lead & client management, time tracking & task management in one tool.
The time saving, high-level focus on my business and performance stats are invaluable to a growing Auckland Digital Marketing and Social Media Company.
PROSOur digital marketing company Net Branding has been using RollHQ for over a year and we cannot imagine switching to any other project management system now. As a business owner, you have to keep track of everything that goes on on a project and make sure all staff hours are accounted for. RollHQ has transformed my time recording, workflow and billing process. Before I used three tools (GetHarvest, Asana and Xero). After migrating to RollHQ (and the RollHQ team were incredibly supportive), it is all streamlined into one product that syncs automatically into Xero. The time saving, high-level focus on my business and performance stats are invaluable to a growing Auckland Digital Marketing and Social Media Company. With RollHQ, I am able to manage our company's new leads, customise project status according to our company's processes (which is something no tool offers), manage our ongoing retainers, manage invoices, time tracking system and task management all in one tool.
CONSThe only thing I would like to see from RollHQ is having the ability to send tasks to Roll via email.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Overall OK Invoice bit a bit clumsy
Get all of my billable hours logged.
PROSTimer on the jobs. That you can set up different timers for different jobs. Logging hours to tasks and that the invoice goes direct to Xero.
CONSInvoicing. I can't group all invoicing lines together on the invoice all the dates and hours are listed on separate lines. Would like to see an option for grouping.
Candice
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Integral software for my day to day managing of projects and the business
A time saver, I do all the management of my business and projects in one places, so it gives clarity easily, and saves me time and headspace trying to juggle the information.
PROSThe two main functions I use Roll for is time tracking and invoicing. This is done so easily in Roll, and I have come to rely on the constant use of these. I couldn't get by without it now. Daily I'm logging time, adding tasks and prioritising my projects. Less frequently but just as integral, I'm adding time to invoices, checking on overdue invoices, seeing how I'm tracking to my breakeven point and sending those invoices... all out of Roll, I don't use any other software.
CONSNothing there that I don't like. However, always have suggestions for new things. I would like to see more in-your-face reporting that follows you around or prompts you. Would be things like how much time you've got committed this week and prompt to fill your pipeline, or close a deal to hit your financial targets.
Helen
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Love Roll - Was one of your earliest customers, and now one of your biggest fans
More efficiency, fewer errors, better customer service, better sales lead follow up, more sales, more long term customers. Allowed me to run a team of managers, rather than having all the info in my head. More transparency and predictability over finances.
PROSIt makes it simple to house all my business critical data in one place. It was clearly designed with an understanding of how businesses run, and the stuff we need to know to do that efficiently. We could run our business without it.
CONSA few little user niggles that make it a bit inefficient and irritating to use - this is just the reality of using an early-stage bit of software.
Sean
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Great software, easy to use. Very simple for tracking projects throughout & staying on budget!
easy to track and manage my team - drastically reduced the time spent catalogueing and setting up projects.
PROSThe simplicity of it is outstanding. Drag & Drop and intuitive UI/UX rarely leaves me confused how to complete a task. Great for keeping track of hours and budgets on projects and makes recurring retainer based project a breeze.
CONSSometimes the timer functionality will glitch out and freeze, not assign the time to the project etc. However it never actually loses the time which is impressive just doesnt assign it right. You can always tell when its happening and just have to open and close the specific timer you are editing and it works fine again.
Kelly
Industrial Automation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Roll gives us what we need to manage our projects without the bloat of other software we've tried.
Saved time. Streamlined our marketing operations. Allowed us to track all our project work regardless of how big/small.
PROSRoll is straightforward and easy to use. It has a fantastic 'flow' to it that just makes sense. Because Roll also tracks the financial performance of each project, we can spot projects that are going to have problems ahead of time with their simple "how you're tracking' area. It can handle project costs and track time with the ability to set time budgets as well as assign tasks to others. Our team also love the user interface. It's clean without the bloat that we've encountered in other products.
Nadine
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Roll is simply cost effective time management software
Better time management Ability to charge out on time spent on projects without the guesswork Ability to provide clients with time sheet where necessary Send out invoices from Roll if necessary, but use Xero so it integrates perfectly
PROSRoll assists in creating the real time spent on projects, which translates in using time management more wisely. Set up, use and invoicing is simple and it streamlines well with Xero. Support is above and beyond expectations, and in short Roll has improved my profitability so I don't miss out on charge out fees.
Brendan
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Great piece of software! Intuitive design! Business life saver!
Time savings, reduction in stress, visibility.
PROSThe overall navigation, and intuitive interface makes it a breeze to manage the tasks within my small business. The development team appears to have great systems in place to quickly release new functionality requested by their customers - which is sorely lacking in other software companies. Great support team as well - quick to respond and super friendly!
Matt
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Roll is a super useful bit of software for tracking complicated projects across different stages.
The Xero integration. Xero isn't strong at tracking project financials, so to be able to manage these easily in Roll, but still manage the invoicing and costing part in Xero is hugely useful. Best time tracking against projects that I've come across. Roll can factor internal rates to build a 'true' cost of projects.
CONSNo API (I know they are working on it) which limits it's ability to work with other bits of software. I expect Roll will be a true project powerhouse once there are easy connectors to tools like Slack, Trello, and Google Drive