edge CRM

RATING:

4.6

(31)

About edge CRM

edge CRM is a cloud-based, customizable customer relationship management solution that helps businesses automate and manage operations for sales, service and support teams. The artificial intelligence-based platform enables enterprises to forecast customer trends and use real-time insights to boost business growth and employee productivity. Key features of edge CRM include lead qualifiers, opportunities management, customer retention action planning, reporting, data privacy and security administration. It lets management teams receive alerts on customer engagement scores and manage customer retention action plans if there is less engagement from active customers. Additionally, it provides sales managers with a 360-degree view/status of open as well as closed tasks ...

edge CRM Pricing

Starting price: 

₹10.00 per month

Free trial: 

Available

Free version: 

Not Available

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edge CRM Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for edge CRM

1 - 5 of 31 Reviews

Tejaswi

Computer Hardware, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

A great support in tracking leads

Excellent. Sometimes we have issues where we are unable to send emails but then we get the support on one call.

PROS

I get all the leads in one software once loaded it will show all the details like when the quotes were given and how many followup done and what the client said during the followup. No need to remember or note it down anywhere else. Its all available on the single platform. Also a very nice and professional look it gives to the proposal which sets a good first impression on the client.

CONS

Nothing as such. Its has majorly covered all the aspects.

Ram

Machinery, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Good CRM by Good people

It's been one pleasant experience.

PROS

The product is at par with world class CRM products with a cost that allowed us to begin using the platform affordably. On boarding team in the form of [SENSITIVE CONTENT] were very helpful. [SENSITIVE CONTENT] have ensured their patience and humility has percolated throughout the team . It's nice to deal with Edge team .

CONS

They have improved most of the negatives in due time. OCR needs to improve to capture visting card pictures.

Reason for choosing edge CRM

Responsiveness. Customisation. Cost

User Profile

Suresh

Verified reviewer

Machinery, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2022

Feedback

i would rate 5 out 10

PROS

The software is very useful - but the ease of access is a little complicated. Our company has most of the sales team, who is on file most of the time - also it's difficult during travel. Customer service is a little poor

CONS

Some information is not required - where that has been emphasized more in CRM. There has been regular feedback given to the team.

Reason for choosing edge CRM

because of effective People who could sell the product and the pricing.

Dhaval

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

CRM Review after using for 18 month

Can track my subordinate’s followup & how frequently they are contact client for deal closure.

PROS

Quotation with customised PDF setting with support of CRM team is most impactful feature. Vey easy to use on Desktop as well as mobile version,

CONS

Unable to save 2 different requirement of same client as 2 different lead

Reason for choosing edge CRM

Support / revert from team is prompt and they are supportive to do customization as per our need.

Devendra

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Want to Expand business then its heavily recommended its my personal experience

It is too good experience and also helps us to expand our business and market

PROS

The all user interface is too easy and all employees love to work with this software

CONS

Their are not any complaints or bugs in this software so its pretty good for us