Highrise Software


 

Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows users to track communication with clients so that teams can view the status of deals and relationships. Contacts can be imported into Highrise from Outlook, Gmail, and Excel and tagged so that they can be organized, filtered, and searched. Users can also add notes and comments to contact details and utilize custom data fields for people and companies.

Highrise task management functionality lets users create tasks, view tasks by company, contact or project, and add reminders to projects. Users can also share address books, store important emails, attach documents to projects and control the privacy settings.

Highrise provides a feature called “Good Morning,” which is a virtual personal assistant that helps users organize and respond to incoming activity that needs attention. The software connects to MailChimp so that users can target and send email marketing campaigns to contacts. The software also integrates with other third party tools via API.

 

Highrise - Contacts
 
  • Highrise - Contacts
    Contacts
  • Highrise - Deals
    Deals
  • Highrise - Queue
    Queue
  • Highrise - Latest activity
    Latest activity
  • Highrise - Upcoming tasks
    Upcoming tasks
  • Highrise - Mobile screens
    Mobile screens
Supported Operating System(s):
Web browser (OS agnostic)

103 Reviews of Highrise

 

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Software Advice Reviews (13)
More Reviews (90)

Showing 1-13 of 13

Kyle from Computer Software
Specialty: Auto Dealership
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Great CRM and Note Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I had the privilege of using highrise when our organization was starting up and note taking was integral, but not vital to our success. Highrise is a great tool with good logging of history and a user-friendly and clean interface

Cons

The system doesn't always have the deep info set that many have come to expect out of CRMs. This is the reason that we ended up leaving for a different tool.

Review Source
 
 

Stephanie from IDI Properties
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Good program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes.

Cons

It is not easy to export data to another source. Does allow for export to Excel, but you are not able to export entire record with notes.

Review Source
 
 

Maria Lenin from Dewayne Hill / Keller Williams Agent
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Effective Task Delegation and Management for Remote Workers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like about Highrise is that all communication, attachment, employees, employee profile and notes are stored in Highrise. You can easily backtrack on employees profile, projects handled, commendation, areas for improvement for future promotion recommendation or to assess a resigned employee and wants to go back. Groups can be formed per project and you can add all emails of the employees within the group. Each group has its own designated high rise and each member will receive emails and important information or actions to be taken that should be addressed by the group to close a case. This is a cloud based application to track all open cases within a project to easily assign the action item to the person or group to accomplish tasks within given timeline.

Cons

The key here is to document everything in High rise and handle all open cases within a given time frame. However, each project or case should have a designated Team Leader to give directions per case and assign tasks within the group step by step and close the case if done. If no Leadership and delegation, still everyone can open the case if he/she is included in the team without knowing what needs to be done or who should be tapped in order for the case to move. Some cases should already been closed but was not tracked well. Some forget to put notes or document daily itinerary, progress and failures. If this happens, this software fails to achieve what the application was built for.

Review Source
 
 

Dawn from Hash Auctions
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Highrise CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall good product. Just what we needed for tracking. Many other software had too many bells and whistles and learning curve, this one does not have a hard learning curve

Pros

Easy to use, not too many bells and whistles that complicate overall use. Desktop and mobile capabilities

Cons

Not really a lot of "Cons", the Mobile View could be easier to view for older eyes. The name doesn't reflect the purpose.

Review Source
 
 

John from Trinity Lutheran Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

This product has made my life a lot easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will use Highrise when I move to my next church. I love it.

Pros

I have been able to get an "in real time" update on how all of the care-givers in my congregation are doing related to their specific care-receivers. This makes my life much less complicated, constantly wondering where care priorities need to be placed.

Cons

It has not always been perfectly clear how the communication aspects work, especially how to send a copy of my entry to only one person, or to the whole group.

Review Source
 
 

Ivan from Reservation Genie
Specialty: Food / Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Highrise packs a lot of power for a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's not sales force, but as a CRM tool it's got to be one of the better priced options considering the features.

Pros

I love Highrise. It offers great tagging with the ability to filter companies by tag and include employees of those companies (so you don't have to tag all employees). You can use it for broadcast email, although the bounce and spam rates are pretty tight to know you off the system. It will auto record all emails sent to clients using a BCC to highrise feature so you can store all interactions and make them available across all employees. You can add custom fields as well for mail merge. The desktop UX is great. The mobile UX is OK. The mobile apps are getting better. That's the main thing I like, they announce new features and functions routinely and it's getting better all the time.

Cons

I noticed that the broadcast email bounce signals were too tight the first time I used it. I sent something out to all my clients, but I work with restaurants and some email addresses were dead and they shut me down temporarily. Real email tools won't be so stringent. Could have improved since that effort as that was when it first came out.

Review Source
 
 

Vicki from ADK Executive Search and Consulting
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

The Right Database Program for Us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would love to have Highrise offer different permissions for different users, rather than the one-size-fits-all model. For instance, we'd like certain team members not allowed editing privileges, or certain team members to have limited editing permissions.

Pros

It's fairly easy to use and allows custom fields that are important to us. It's user friendly for our team.

Cons

There is not a 'read only' option, so team members who try to make edits or updates can mess things up.

Review Source
 
 

Tami from 3B Studio, Inc.
Specialty: Legal
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

So far so good with Highrise!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A similar company as mine uses Highrise and that's what turned me on to them even though I already knew another popular software quite well and have been a user of it. I liked that I stepped out of my comfort zone and tried another product, it was a wise decision.

Pros

I work for a consulting company and I'm using Highrise at a very basic level right now, as I'm starting form the ground up at a company that doesn't have a CRM system in place. It's very user friendly and keeps track of my daily tasks in an easy to understand way.

Cons

There are a few details to the product that I would change but that would be getting down to a very granular level that probably just pertains to me and my workflow. The biggest Con I see is that they are a small company and at this point do not have phone support. This perhaps will change with time. Everything has to be done via email currently. However, they are very responsive and will record videos to your specific problem and email those videos to you in their responses.

Review Source
 
 

Caitlin from Elevate Destinations
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Only for very basic CRM use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HR is fairly easy to use and I've found your customer service reps to be friendly and helpful

Cons

The functionality of HR is just not up to snuff for our business. Perhaps most important is the lack of ability to perform search queries based on search criteria/tags. This CRM definitely is only fit for very small/low budget businesses or those with little experience/need for a robust CRM.

Review Source
 
 

Daniel from Talson Solutions
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Difficult reporting and distinction of leads and opportunities. Also information wasn't streamlines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how it assigns tasks and responsibilities to certain cases or opportunities. Furthermore, I like how highrise is able to put comments and activity notes into a report.

Cons

Unable to streamline contacts, companies, cases, and opportunities together into one platform. This makes sorting and filtering contact information into a report difficult.

Review Source
 
 

Hannah from Glacial Multimedia
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

HG Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

its fairly easy to use
I like seeing the latest activity and tracking my team
The app works well ----

Cons

the only place to store info is in the background information - not very helpful and efficient for what we do
inability to export information and data by company - this is only by person
no sales tracking
no automated reminders set up

Review Source
 
 

Vanessa from DPS
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Highrise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend it!

Pros

I have been using HR for 4 years, and I find it to be an asset to the company I work for. The whole team is able to follow customers and projects with ease. I would recommend HR to other companies to enhance their existing customer service programs.

Cons

No nice integration with email (outlook) – Adding contacts and tracking general communication is clumsy at best and a huge pain at worst. Many times Highrise refused forwarded emails (one of the ways to get them in the system)

 
 

Vicki from ADK Executive Search and Consulting
Specialty: Other

January 2016

January 2016

A Database Program That Has Multiple Functions

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Before we began using Highrise, we thought that we were going to have to hire someone to create a database for us, then hire someone to maintain it. When we discovered Highrise, this solved our issues. We are an executive search firm, and Highrise allows us to keep track of every job candidate who sends us a resume. We have their contact information at our fingertips, and we can attach their resumes and any other pertinent info to their Highrise entry. We have also found it extremely useful to use the tags. In this way, we can differentiate our candidates by the type of work that they do, and also by what positions they have applied for in the past. If we are trying to reach out to someone with a financial background, we do a Highrise search using our financial tag, and everyone who has financial experience will come up in the search. We can even narrow it down to region, city, state or zip code. We like using the notes so that any of our team members who look at a Highrise entry can see if there's anything about a particular candidate another team member found notable during a phone conversation, for example. We also really like how integrated Highrise is with LinkedIn, because we use LinkedIn quite a bit.
There are a lot of features of Highrise that are automatic that help us a lot. For instance, as long as a person's profile in Highrise has their email address, we can forward emails to a dedicated Dropbox email and Highrise will automatically pick it up and add it to that person's Highrise profile.

Likes Least

It's not very hard to overwrite an entry and you have to be careful when you are importing contacts from other software programs. It's time consuming when setting up the database to enter all of the data, however, Highrise has made it as easy as possible.

Recommendations

Create a "temporary group" that you simply play around with. This will allow you to make mistakes that won't count in the long run. Don't be afraid to experiment with your temporary group. When you are in LinkedIn, you can right click on a person’s name and click the “copy shortcut”. You can paste that into the person’s profile:

1. You must be in edit mode on the profile.

2. Paste the shortcut link into the “LinkedIn” space

3. Save.

That creates a new tab on the person’s profile.

 
 
 
Showing 1-20 of 90

Nancy from Roaring Planet Corp
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Easy and Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were organized with storing key customer information.

Pros

Cost for what you get. We have a small company, but this was organized, loved the email feature and very easy to use.

Cons

I don't think it has a link to calendar function.

Review Source: Capterra
 

Ari from Young Judaea
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

I love Highrise

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Ever since we switched over to Highrise, our leads have been much more organized. We can now easily assign tasks and leads within our team, with no confusion or leads being lost in the mix. It has completely changed our approach

Pros

Highrise is a great tool to keep your leads and approach towards your leads organized and categorized.

Cons

Could be a little more user friendly in its interface

Review Source: Capterra
 


November 2018

November 2018

Good entry level CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to set up, nice interfaces and easy to use

Cons

I wasn able to replicate our pipeline and dealflow into the platform

Review Source: Capterra
 

Kate from Cables & Sensors
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Very End-User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There's not a lot of nooks and crannies. What you see is what you get. :)

Cons

I wish there were more integrations with other softwares and ticketing softwares.

Review Source: Capterra
 


August 2018

August 2018

Best CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Highrise is truly the best CRM I've used. It solves all the issues with creating and/or maintaining a data base and it's user friendly. It doesn't take much training to understand how it works and to use most of the functionalities.

Cons

Small issues with emails and overwriting data, however it's been overall a great experience.

Review Source: Capterra
 

Renee from Front Porch Forum
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Simple but Great

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on. We rely heavily on the email integration for logging customer account activity and assigning accounts.

Cons

With simplicity comes limitations. This CRM serves our small company well, but for a bigger company with mare email marketing this is not going to offer you the most robust features

Review Source: Capterra
 


August 2018

August 2018

This system was very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to get customer information and communication organized.

Pros

This system was very easy to navigate. I would recommend this CRM for its ease of use. There were not many intricate features.

Cons

It would be nice if there was team communication for this software. Additionally, there was no good way to track monetary values.

Review Source: Capterra
 


July 2018

July 2018

Nice CRM that works for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the pricing fits our budget and that the software does it's job and doesn't have too many menus and options.

Cons

I don't like how it's a little hard to connect other services to Highrise so that we can export the data.

Review Source: Capterra
 

Taylor from Grow

July 2018

July 2018

Super basic CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's really easy to setup and maneuver. When our business just started out, it was perfect - not complex, really simple.

Cons

It's just too basic. It can't support a complex sales cycle like we currently need. Definitely meant for really small companies.

Review Source: Capterra
 

Osa from iyasostuff

July 2018

July 2018

Because it's by Basecamp, you know it will save you time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Highrise is easy to use, extremely intuitive, and very affordable. Highrise is built by Basecamp and it has it's own cult following. If you want an easy way to keep track of your customers and potential customers and you want it to mirror the human experience, and not feel stuck with the process you're forced into by your CRM, then you should try Highrise.

Cons

A lot of organizations are used to Salesforce, so it's hard to get people who have used highrise, or organizations that are willing to use Highrise, so even if you like Highrise you may find yourself having to use a different platform based on the organization you work with.

Review Source: Capterra
 


June 2018

June 2018

Easy, intuitive, and simple way to do customer relationship management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the feed you get when you first log in. You can simply see all the most recent interactions. It's also very easy to add emails to the system - simply BCC your unique user email ID and it's added in automatically.

Cons

It's not easy to get helpful insights based on customers. It's also not easy to break down customer types. This is where it falls flat compared to a product like SalesForce. I wish there was a way to integrate the two.

Review Source: Capterra
 


June 2018

June 2018

Highrise has been a great CRM for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that all information I need about any of our clients is on one page which is really helpful!

Cons

It's getting slightly outdated as newer and more intuitive CRM programs enter the marketplace. It can't do everything that the new guys do.

Review Source: Capterra
 

Kirsten from CS, Inc.

May 2018

May 2018

Excellent for the price

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Super inexpensive and not complex. if you are not someone who wants to deal with the complexity of Salesforce, Zoho or Podio, this is a great option.

Cons

The product is simple, sometimes too simple can't do the slight complex things you want to do with regards to flow, etc.

Review Source: Capterra
 

Shirin from ColoAdvisor

May 2018

May 2018

Excellent CRM platform for a startup that needs good collaboration and sharing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Was able to see what the whole team was saying and emailing a client in a simple easy to navigate interface. It allowed us to tag clients for follow ups and to know exactly what vertical they were in and how we could best help them. It's very easy to organize your client data within this application .

Pros

You quickly get an understanding of the overall situation between the firm and your client. If you have have multiple people in your organization interacting with a client for customer support you will get a very nice overall picture quickly. The layout for this and organization of data on the screen is excellent for this purpose. The history is very easy to see and it would allow an organization to work with clients without having to ask them to tell the story over and over to different departments.

Cons

While CRM is client relationship management, HighRise performs well. It's not as robust a tool for an outbound sales campaign for a sales rep. The task and calendar management functions are good but it's not as slick for planning a territory based on how you search against clients and firms. The tagging feature if creatively used can overcome this minor issue

Review Source: Capterra
 

Lou from BlinkBid Software
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Use this run our small company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helped us organize our second biggest asset, our contacts.

Pros

The software is wonderfully simply and efficient. We tried other CRMs and hoo boy were they overwhelming to the point of absurdity. I think the CRM space is filled with products designed for companies that are size of small countries. Highrise understands reality better than most.

Cons

My only gripe is the number of "Deals" I get for my tier. It's a tiny gripe to be sure, but an extra five would be great.

Review Source: Capterra
 

Trey from Taste It Tours

April 2018

April 2018

Very helpful CRM for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The dropbox features is better than any other CRM I've used. As long as you link your email with Highrise and use your custom dropbox email address as a BCC, you can have any email you send show up in Highrise automatically (assigned to the correct party). This makes it really easy for multiple employees to interface with the same client and stay in the loop.

Cons

Highrise could do a better job of identifying duplicate contacts or merging clients with the same email domain address.

Review Source: Capterra
 

Gabrielle from Reason2Race

March 2018

March 2018

I use Highrise daily. Can't do my work without this valuable tracking tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I don't have to remember information about contacts. It saves me time and makes me more efficient in my job. The reminders keep me on track with my daily "to-do's"

Pros

It has a place for all the data points I need. I like 1.) the layout 2.) ease of use 3.) simple data search options 4.) ease of import/export 5.) email filing integration (using dropbox email address in bcc)

Cons

The order of the emails that show in notes per person. It's a little hard to follow email timeline, so the order could be improved.

Review Source: Capterra
 

Laura from The CorePoint
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

I helped implement Highrise at my new company to keep track of our customers & prospects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to track information on customers and prospects, making my business run better than ever. I could quickly search & see my entire history of communication with a particular individual or organization.

Pros

I loved that I could import from an excel file & easily manipulate large amounts of data which made it easy to get started. I didn't feel like I was starting at square 1.

Cons

The thing that was challenging was that I needed to make large updates to my data on a recurring basis. It was tricky to make the large data batch updates to my customers without losing small changes I'd made to the data since the initial import.

Review Source: Capterra
 

Bismark from The Machine Inside

March 2018

March 2018

The most useful CRM I know. The features available are the most widely used. Powerful & Intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been able to keep under control interactions with my customers regarding both sales and customer service. By using tasks, I never missed a follow up, an employee's birthday or anniversary. The software has given me a great sense of control and made it look simple.

Pros

I have been running two companies for the last ten years out of Highrise CRM. PROS: Only useful features included. I use ALL the features in highrise and feel that nothing is lacking. I can do sales, customer service out of the same database for two companies. The tags structure allows me to segment my contacts like no other system I have ever tried. The ability to now send mass emails to segments of or my entire database is extremely useful. The ability to create custom fields and then be able to search by them as well is simply amazing. Task management is very simple in Highrise, perhaps, the most intuitive I have ever seen. Deals and the search capabilities are the icing on the cake, but what truly sets this CRM apart from all its competition is how simple it is to use. You can start using it immediately. No videos to watch or learn. The system is that intuitive. I highly recommend this CRM to anyone running a small to mid size business.

Cons

From my perspective there are only two "cons" regarding Highrise. The first is the absence of a calendar, and second the inability to establish "relationships" between different objects in the database.

Review Source: Capterra
 

Laura from Institute for Community & Adolescent Resilience

March 2018

March 2018

I love Highrise! It feels like a trusted friend--keeping and sharing precious the information I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clean and clear design is cheerful and makes it easy to find and read information. The layout makes sense to me. Sharing notes and contacts in our small business makes all of us as smart about our customers as any one of us is. The easily customized tags and filters enables me to store information the way my brain works for sorting contacts. Easy import/export is fantastic as well.

Cons

I'd like the feature of notifying someone about a posted message to be available on a forwarded message as well. Doesn't currently seem to be. Flip side of customizing tags is that different people can inadvertantly create different tag names for essentially the same thing, making it easy to miss on the list you want. The benefit far outweighs this problem in my mind, but it has been a drawback for some of my colleagues.

Review Source: Capterra