



Sales pipeline




Supported Operating System(s):
Solaris, Web browser (OS agnostic), Windows 8, Windows 10About HubSpot CRM
With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more.
HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media...
Sales pipeline
Supported Operating System(s):
Solaris, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2020
Kristi from Novarad
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Top-quality CRM with excellent features, just make sure everyone is on board
Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.
Pros
To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.
Cons
We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.
Reasons for Choosing HubSpot CRM
HubSpot was by far the greatest solution for our budget and our time constraints. It was such a huge improvement from our previous software that it's like night and day to us, whereas some of the bigger names in the space like Salesforce and Marketo were much too far out of our acceptable price range.
Reasons for Switching to HubSpot CRM
We were ready to explore a more robust and user-friendly tool, and HubSpot had been recommended to us multiple times.
January 2021
David from Organomation
Company Size: 11-50 employees
Industry: Medical Devices
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
January 2021
HubSpot CRM is a Great Entry Level Contact Manager
I have had a great experience using HubSpot CRM. The program is very easy to use and is effective at managing my contacts
Pros
HubSpot CRM is a great entry level option for businesses who need a way to manage their contacts. Not only is the product easy to use but it is also free as well!
Cons
While the features are limited and push you to acquire other HubSpot licenses, this is only a small con when you account for the product being completely free.
Reasons for Choosing HubSpot CRM
HubSpot CRM is easy to use and free
Reasons for Switching to HubSpot CRM
ACT is an extreme dated product and would have been costly to keep using.
May 2019
Javier from Consultor Digital
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
3.0
Functionality
1.0
May 2019
I hate HubSpot so much, it made me loose a lot of money!!!
The worst experience with a piece of software in my life. I have lost thousands because of HubSpot. Avoid with all your means!
Pros
I really wanted to be fair and find something that I like about HubSpot but, to be honest, when I tried to do so, I was unable. It has so many bugs, its control panel UX is so bad, the learning curve is so big and it lacks so many features, that this is the first review I make in Capterra where I cannot find anything I like of a piece of software.
Cons
Oh, god. I have TONS of things that not only I dislike, but HATE of HubSpot. 1) The learning curve is ridiculously big, as a result of a very badly designed UX and the constant bugs when using it. 2) You will need hours, days, weeks and sometimes months of hard work to design by yourself a decent landing page that will still lack many functionalities and look not so good. Their visual editor is really really bad, and coding in HubL is frustrating. And if you look for predesigned templates, most of them are terribly badly designed. It has issues every now and then, and you will lose contacts, automations will not work... a disaster. Their support chat works sometimes, sometimes not, just when they decide to make it available! Very careful with the Advanced Code Snippet box in your landing pages settings, don't place your tracking codes there: sometimes this doesn't work and you will lose retargeting opportunities. Also, email templates are terrible. Oh! And this one is the worst: if you tag your ads' URLs with UTM tags, HubSpot receives these tags but will not show you this info for all interactions, only for the interaction preceding the creation of the contact. TERRIBLE!!! I think this has to be the worst CRM ever in history!!!
September 2020
Darrell from GigRosterâ„¢ Professional Entertainment
Company Size: 2-10 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2020
Hubspot Gives us a lot of Value for the money
Ecxcellent. I would highly recomend it to anyone.
Pros
This product is built to serve our needs intuitively and gives us great options to customize the platform to fit our very specific needs. Smart design, always improving and works right!
Cons
sometimes there is a feature that I would like to upgrade that seems simple but they don't have it. For example when creating a task it defaults it on the desktop version to due at 8:00 AM and will not allow the user to set their own task due time default. Many people ask for this.
Reasons for Choosing HubSpot CRM
It seemed the best fit and our [SENSITIVE CONTENT HIDDEN] is located in Boston, near the Hubspot headquarters in Cambridge.
Reasons for Switching to HubSpot CRM
Our system was becoming unusable and needed major upgrades. Rather than reinvent the whell, we integrated with Hubspot for a much better solution.
October 2020
Stephanie from VL Executive Services
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2020
Best CRM for multiple reasons!
Hubspot has made it very easy to store all patient information into one system so that it is easy accessible when we need to provide information to insurance companies, the supplier, or just to follow up with patients. My team has learned to use Hubspot quickly and it's very efficient for us.
Pros
Hubspot is very user friendly. It also has multiple options to set reminders to follow up with patients, insurance companies, etc. It is very easy to upload all files to each patient and the files are easily accessible to other users that need the information.
Cons
The only issue I had was merging files together, however, after reaching out to customer service, the issue was quickly resolved.
Reasons for Choosing HubSpot CRM
Brightree is very expensive and when/if you no longer have an account with them, you lose access to everything you have uploaded to their system. With Hubspot, you never lose access to the information you put into the system.