As an agency, you can enjoy some fantastic features and benefits. Would highly recommend this software.

The customer care team is very fast in responding to customer queries.

Server issues most of the time. May loose the lead activities.

We were very lucky to find LeaddSquared the other almost identical services at a fraction of the cost. Their customer service is fantastic and you really feel they want to help you grow your business.

LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features.

Comparing to Hubspot & Zoho we felt Leadsquared is cost effective and process friendly.

The product is easy to use and our integration with the product was quite easy.

Excellent set of features and continuously evolving. Simple and Extremely user friendly Interface.

For education management companies who are looking for a cost effective solution, Leadsquared may be the right choice for you.

Fast in taking money - all advance for 6 months - prepaid - no option to really test for a month or 2 before you really buy their service. After Purchase no delivery of the end product.

My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial.

Ease of use Ample Data storage, Easy search bars and successful campaign plan execution. Lot of additional features in comparison to any high end apps of similar features.

Long Implementation and Setup Process, Poor Support.

We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users.

Integration was easy and the flexibility we had in establishing lead status was a great benefit.

Sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up.

Easy to operate all functionalities. The lead generation, campaigns, third-party integrations like facebook, WhatsApp, messaging vendors etc was really awesome.

Even though it does not have lot of fancy features like other CRM's it does the job. Lead data capturing and followup task reminders are good.

Cost-effective for the offerings provided, simple to use and integrations make this perfect for our business. Turnaround time was reduced drastically & lead management was much easier.

OVERALL SOFTWARE IS QUIET GOOD. Support team is EXCELLENT [SENSITIVE CONTENT.

Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.

It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM.

As you all know to acquire new clients from the market is very difficult in today's market.

Zapier aside, having the API so well documented is a lifesaver.

The reporting capabilities are a tad limited in their scope.

We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that.

Automating sales and marketing through campaigns, delegating duties are very good features. Plus customer support is always available.

It has been a great experience, great support from the LS team. What I love most is that these guys are always thinking ahead and developing amazing new functionalities and analytical tools.

Quite impressing smart view mode and various lead stages for categorizing the leads.

Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.

It's quick, responsive and overall the best product I've used.

I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable.

Good value for money ITSM Tool for ITIL based Service Desks.

A more mature API would massively aid integrations in/out of Vivantio.

Always a pleasure to deal with. Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.

Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues.

SaaS offering, Customer Portal, and easy Email to Ticket integration.

I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.

Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.

Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.

Support has been good so far, software itself on the admin side is somewhat complex, but on the end user side is friendly and easy to use.

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done.

If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident.

Not a perfect system, but still one of the best service management software.

For example, if you have more than one file attached in a ticket, you have to manually download them one by one. It does not work very well in 4:3 screens, but this is undersandable.

The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20.

Easy to implement and customise to meet our needs.

Can be hard to get used to using at the start. Finding old tickets can be a pain sometimes.

I have had great success with using Vivantio as it offers a really agile and flexible tool for managing software and platform issues.

No major COns which is why this application was chosen.

I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.

How much customization it allows. We can tailor it to fit our needs.

US Dollar

LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness, marketing, real estate, software and hospitality.


LeadSquared helps users to automate tasks such as lead capture, marketing, sales CRM, reporting and analytics.


LeadSquared also offers lead scoring, landing pages, marketing and sales insights, segmentation and role-based user access. It can integrate with applications such as Super-Receptionist, Ozonetel, LiveChat, Olark Connector, Zopim and GoToWebinar.


The software is available in a subscription pricing model. It runs on most web browsers and also has a dedicated Android and iOS application.



LongDescription

Engagement Tracking

AB Testing

Website Analytics

Sales Analytics

Forecasting

Multi-Channel Marketing

Social Marketing

Internal Chat Integration

Lead Capture

Customizable Reports

Document Storage

Activity Tracking

HIPAA Compliant

Customer Segmentation

Drip Campaigns

Sales Pipeline Management

Referral Tracking

Route Optimization

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Lead Distribution

Projections

Pipeline Management

Communication Management

Medical History Records

Call Management

Customizable Fields

Activity Management

Sales Trend Analysis

Template Management

Scheduling

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Email Templates

Multi-Location

Self Service Portal

Contact Management

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Sales Reports

Sales Activity Management

Real Time Data

Performance Metrics

Territory Management

Channel Management

Marketing Automation

Landing Pages/Web Forms

Client Portal

Social Media Integration

Lead Segmentation

Real-Time Notifications

Forms Management

Patient Communications

Customizable CTAs

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Field Sales Management

Customization

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reporting & Statistics

Predictive Analytics

Segmentation

Reminders

Website Visitor Tracking

Sales Automation

Chat/Messaging

Customizable Templates

Physician Management

Conversion Tracking

Lead Nurturing

Interaction Tracking

Web Forms

Real Time Reporting

Patient Management

Commission Management

Reporting/Analytics

Monitoring

Prioritization

Campaign Analytics

Lead Qualification

Appointment Management

Records Management

Client Management

Drag & Drop

Auto-Responders

Pipeline Reports

Task Progress Tracking

Third-Party Integrations

Web browser (OS agnostic)

Sales + Mobile CRM Plans:

LITE at $25 per user / month (billed annually)
PRO at $50 per user / month (billed annually)
SUPER at $100 per user / month (billed annually)


Marketing Automation Plans: 

ESSENTIAL at $150 per month (billed annually)
BASIC at $400 per month (billed annually)
STANDARD at $1200 per month (billed annually)
ENTERPRISE at $2500 per month (billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

LeadSquared

In Person

Live Online

Webinars

Documentation

Videos

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.

Vivantio offers flexibility without sacrifice:
- Future-proof your support teams with a solution that scales as you grow
- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging
- Centralize all your support teams – internal and external facing – in a single tool
- Onboard in days -- not months -- with the help of a dedicated implementation manager
- Connect with a real person on our in-house support team when you have a question
- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer

Key features include:
- dashboards
- charts and reports
- routing and escalation 
- assignments
- forms with custom fields
- incident management, problem management, and change management
- workflow tracking 
- configurable ticketing
- knowledge management
- branded self-service portals
- CRM

The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.

Vivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.

Commenting/Notes

Support Ticket Management

Real Time Analytics

Employee Management

Surveys & Feedback

User Management

Application Management

Performance Management

Access Controls/Permissions

IT Asset Management

SMS Messaging

Real Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Secure Login

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Customer Database

Scheduled/Automated Reports

The Vivantio Platform provides multiple licensing options (named, concurrent, mixed, pools) to help you maximize your investment and keep your whole service team connected.

Price includes:
-Every Vivantio feature
-Choice of data centers
-In-house Professional Services
-Customer Success Manager
-Vivantio US & UK Telephone, Email and Self Service Support

Volume discounts start at around 15 users and continue to rise to 40%.

Educational institutions automatically qualify for a 5% discount; non-profits for 10%.

LeadSquared vs Vivantio

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