You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.

Important for any customer service department/Organization.

Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.

Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.

I know there are many other use cases than how we used Medallia but I found the experience easy to navigate and straight forward to understand customer and internal NPS scores and feedback.

Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.

Also I really liked the ability to respond to concerns and create action plan related to it.

The most complete solution and certainly best of breed in the Net Promoter Score space. Can handle the complexity of customer experience journeys.

People are able to post what ever they want and too many negative statements are often allowed on this site that can be negative toward a new employee.

Medallia helps you know and respond to your customers.

For a lot of industries, return on feedback is difficult.

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.

Medallia is awesome to use to see what coustomers have to say whether it's good or bad then you can fix the things that need fixed.

It's a great and clean user interface that allows for quick navigation.

Targets are sometimes hard to reach and those targets must be strategized offline.

Overall, it allows for instant recognition of employees and the ability to analyze feedback.

I really like the ability to establish either relationship or deal review campaigns at the company or opportunity level.

I love using mediallia cloud surveys.it let's me see what costumers have to say about my crew and myself.

Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you’re a large corporation it’s a mistake not to use this service.

The Reps are amazing and so helpful. There are a lot of functions built into Medallia.

Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback.

Ease of use, accountability, incredible customer service, and reliability.

I worked with the executive to build a custom system and I love it. It’s working out extremely well.

Choosing Shape Software as our CRM company is the worst business decision we have ever made. Absolute nightmare dealing with anyone at Shape Software.

All of us in the company love this CRM. Very helpful and user-friendly.

They frequently release excellent features and have top notch customer service. They built a custom system that fit all of my needs.

I really don't have a lot of bad experience with Shape Software.

I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations. I love how everything from lead funnels to  file sharing easily accessible.

The software is user-friendly and very intuitive. I love how it organizes my leads and data quickly, and the marketing tools and integrations make life so much easier.

The software is very easy to use and all of the required data I need is displayed in a streamline and easy to monitor manner. The software is intuitive and easy for anyone to use.

Shape Software is intuitive, organized, customizable, and great for any sized company.

Shape software is easy to use, intuitive, and just the perfect software.

It's super intuitive and easy to understand. As a UX designer myself, their UX is really good.

I wish some of the additional charges were included in the package but since the software is already so low, I do not mind paying them.

I have had an amazing experience with the software and team behind this all.

I haven't really found anything I don't like about this program.

Overall, I am excited to continue using Shape. I believe it will streamline communications and records.

This a must in our business,  I couldn’t conduct business without the CRM, they have amazing support and training material.

Shape Software definitely fits my companies needs. On top of that, it is easy to install and has excellent support.

Shape Software is absolutely amazing. An important part of being a functional company is maintaining excellent communication and records.

Terrible customer service glitchy and eSignature is garbage.

Fast response, easy to use website, very easy to request a demo.

Shape is an amazing clear cut, efficient, streamlined software that allows you to customize the portal to.

I haven't used very many softwares before Shape Software, but it is definitely more intuitive than the other ones, which was my biggest grievance when I discovered it.

This is the best CRM a mortgage company can use. And competitively priced too.

I like the way they organize their graphs. They make it super easy to understand trends.

I highly recommend Shape to anyone looking for a cost-efficient, highly effective CRM software.

US Dollar

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.


Medallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.


Medallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.



LongDescription

Real-Time Analytics

Engagement Tracking

Customer Surveys

Surveys & Feedback

Site Intercept Survey

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Progress Tracking

Sentiment Analysis

Communication Management

Goal Management

Collaboration Tools

Data Import/Export

Randomization

Pulse Surveys

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real-Time Data

Question Piping

Complaint Monitoring

Benchmarking

Question Library

Question Branching

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Ratings/Reviews

Real-Time Reporting

Support Audio/Images/Video

Goal Setting/Tracking

Reporting/Analytics

Anonymous Feedback

Customer Profiles

Feedback Management

Data Analysis Tools

Negative Feedback Management

Tagging

Action Management

Third-Party Integrations

Survey Builder

Employee Recognition

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Medallia Experience Cloud

In Person

Live Online

Webinars

Documentation

Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape is suitable for businesses in industries such as legal, real estate, mortgage, insurance, education, hvac and construction.


Shape's collaboration tools facilitate project information sharing within and across departments and user roles. It includes a centralized repository to store prospects, accounts, contacts, documents, photos, billing and transactions and e-signature agreements in one place.


Shape’s customizable dashboard enables users to keep track of department-specific performance indicators and explore business-relevant trends. Additional features include call scripting, drip campaign automation, task scheduling, reporting and integration with Outlook and Gmail.


Shape is available on a per user per month subscription with no annual contracts and offers customer support via an online knowledge base, phone and email.



Medallia Experience Cloud vs Shape

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons