Novagems
About Novagems
Novagems Pricing
Please contact Novagems directly for pricing details.
Starting price:
$150.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Novagems
1 - 5 of 17 Reviews
John
Security and Investigations, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great software
We love dealing with Novagems, especially [sensitive content hidden] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in.
PROSWe love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.
CONSProbably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this.
Reasons for switching to Novagems
Their customer support was nonexistent. We needed help setting up the app and they charged for helping us set it up. You are limited to the amount of jobs or licenses as well.
Nicholas
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2024
Completely Satisfied
Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently.
PROSWhat I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks.
CONSOne aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue.
Reason for choosing Novagems
Price was the ultimately the deciding factor
Reasons for switching to Novagems
Our goal was to go paperless and Novagems was able to do that most affordably
Tameka
Security and Investigations, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
NOVAGEMS is a gem!
We had the opportunity to assist the software team with testing and providing feedback with some of Novagems features. The Novagems software has provided our company a superb timekeeping and tracking experience.
PROSMost likable feature for Novagems is the scheduling, GPS monitoring, checkpoints/tours and timekeeping tools. When creating schedules Novagems allow you to create repetitive schedules and number of guards with the click of a button, this is very helpful with managing multiple client sites. GPS monitoring is phenomenal, this feature has saved the company $$$ when staff are late or leave posts early, Novagems tracks whether staff is within the designated perimeters. Novagem's checkpoint/touring feature is amazing, it allow security guards to scan and/or take picture of tagged checkpoints in set intervals and data is transferred to each nightly report along with activity logs and incident reports. The timekeeping feature allows for accurate and precise hours a guard worked, with the options to choose extraction layout, time periods, etc.
CONSThe hours are calculated in one hundredths, which can be time consuming especially when preparing payroll for multiple staff. If an employee worked 6.72, payroll must convert this to 6.43 ( rounded 6 hours and 45 minutes)
Reason for choosing Novagems
Cost and software support team.
Travis
Security and Investigations, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great all inclusive program
Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative.
PROSThis program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs.
CONSThere were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them.
Reasons for switching to Novagems
Trying to consolidate our technology platforms.
Justus
Security and Investigations, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best security scheduling
I love it Makes my life so much easier and scheduling and coordinating
PROSLove the GPS feature love the scheduling feature love how They accept feedback
CONSSometimes the app crashes or the GPS lag sometimes
Reasons for switching to Novagems
Didn’t have as many options as Novagems does