Pulseway Software

4.67 / 5 (89)

About Pulseway


Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.

Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.

Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.

Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

89 Reviews of Pulseway

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(65)

4 stars

(20)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 89 reviews

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July 2017

Ed from nextSource

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Pulseway is the absolute best monitoring solution out there!

Pros

I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson.

Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

Cons

I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

June 2018

AWESOME Software for Server Monitoring

Easy server monitoring from the Pulseway Phone App. Custom alerts to ensure servers are functioning properly on a daily basis.

Pros

Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as SQL queries or Active Directory. The Active Directory module is great for anyone that manages user accounts. Often times if we were in a meeting or out of the office, we could easily unlock users, reset passwords, etc from the mobile application. It is very easy to install and the interface is very straight forward. Allows you to have many options for specific alerts (when the server goes offline, when storage space is being maxed out, unauthorized logins, etc).

Cons

There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.

December 2018

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Amazing product, amazing team, fantastic value

Pros

Best monitoring and management software out there
Well priced
Has all the features one would require
Control everything from your phone with the Phone App
New features added all the time
Support is brilliant
Able to rebrand the software with your own company information
Group policies make managing settings across organisations/departments a breeze
Ability to create custom scripts is fantastic
Easy to for technicians to adopt and my clients love it

Cons

Remote desktop isn't the fastest and lacks built in file transfer and chat (chat is done via a separate app) - although support say they are working to improve this.
Can't manage third party updates in patch management
Would love more antivirus options, perhaps Malwarebytes or Bitdefender
There isn't an unlimited endpoints license option (or a per technician license model) to help curb costs when you've got a considerable amount of endpoints to license

June 2017

Raymond from MicroNet Computers, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

We are an IT consulting firm and find the Pulseway system essential to our day to day operations

We are able to better service and respond to events at our clients. We service over 100 client sites to include workstations, Servers, NAS etc. This product gives use the capability to handle and monitor almost all system/network operations.

Pros

We have been using this product for the past several years and find that we rely on it more and more each year. Out techs can check client workstations and servers at a glance. We are able to troubleshoot our clients issues instantly which helps keep costs down and clients very happy. This is a very affordable product with great flexibility and power to aid in IT operations. I would highly recommend it to other IT professionals.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Reliable Monitoring Solution

Using as a tool to externally monitor a few key machines to ensure that they and their services are externally reachable and provide prompt and reliable alerting to mobile devices if there is an issue.

Pros

Great iOS app, powerful feature support especially for those that are managing a Windows heavy environment. Free tier is better now, supporting two devices to give a better chance and trialing the product.

Cons

Licensing seems a bit expensive for what you get and some of the Mac features are less paid attention to, seems to be very heavily focused on Windows support (which may be good or bad depending on what you use).

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Best time saving software available

Pros

I love the pricing. I pay far less than what I would pay with other RMM providers. I get more than I pay for with Pulseway. I manage hundreds of computers as the sole IT provider for my company. I tried multiple competitors software before deciding on Pulseway. The others were cumbersome or had licensing that did not fit what we needed to do. With Pulseway I pay for what I need, no more.

Cons

There are areas that Pulseway lacks in, the predominant being MAC usage. My only complaint is not being able to push MAC updates, and use the remote desktop App on a MAC.

October 2017

Achilles from Research

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Pulseway is a professional tool that simplifies the administrator's work

Pros

Pulseway has many advantages. Firstly, it gives you the ability to administer your systems (servers, computers, etc) remotely, by including many features (command prompt, windows update, antivirus update, etc.). Secondly, it allows you to schedule jobs (e.g. windows update) or to execute tasks for all of your systems.

Cons

I believe that Pulseway has two disadvantages. Firstly, it is my opinion that the cost of this service should be reduced. Secondly, it should have the ability to wake up computers without the use of a static ip address (with the use of a broadband router).

May 2015

Anonymous

Review Source: GetApp


May 2015

Monitoring and Management - anytime, anywhere!

Having been in various IT related industries throughout my career I've used a variety of solutions similar to Pulseway. None have made attending to any alerts or issues throughout the infrastructure this quick and easy. Offering a single pane of glass for your entire infrastructure, you get the information you need, in a format that's efficient, and can attend to issues from your phone! Yes you can install a SSH and RDP client on your phone and launch browsers, but every one of these methods wastes precious minutes as you scramble to open everything needed to attend to a critical issue. With Pulseway, this is no longer any concern!

Pros

Most importantly - getting to work quicker. With direct integration with various services used throughout your environment, Pulseway offers immediate access to resolving issues, without the need to hop between different management interfaces, control panels or other systems.

Consistent interfaces throughout their applications, be it the web interface, Windows or mobile apps.

A passionate and amazing vendor - suggestions are taken seriously and these guys genuinely take to heart any feedback you give them.

Constant improvements - they are always working towards improving their product and adding new features.

Cons

Nothing of importance - my last point noted with the Pros is the passion shown by the vendor - this nullifies any real shortcoming because every criticism/suggestion I've had has not only been attended to, but are slated for release with future updates!

December 2018

Jim from Intuit Networks

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Pulseway is a great IT tool

Pulseway lets me see when computers and devices are connected to the internet and when they are not. I can see who logs on right away to make sure it is a legitimate user, the time they logged in and when they logged out. This has helped me to identify viruses and unauthorized activity. It gives even the ip address of who is accessing if it is a remote connection, which triggers an alert. All of the people at Pulseway I have dealt with are always friendly and eager to help.

Pros

It has all of the features needed to professionally monitor all the electronic devices customer use today. It is efficient and reliable.

Cons

The one thing I would like to have is the ability to transfer files while connected remotely.

July 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Great "All-in-one" solution that is affordable for MSP's looking to avoid more expensive big-name RMM/PSA solutions.

Pros

Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use.

Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.

Cons

Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's.

Overall however, a fantastic product for MSP's.

October 2018

Jason from Net-Works PC Repair

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

2nd Year Review

100% the best business investment so far!

Pros

We have had this software for little over 2 years now. It is a complete RMM tool that works flawlessly. With many options from snmp traps to thermals of the device you are monitoring. The app is very easy to use with 80% of the same capability as the dashboard.

Cons

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

December 2018

George from Cezanne HR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

All you need plus nice xtras.

I am able to quickly add someone to a group and then take over. No need to exchange pwds/ids. no need for complicated configuration so that i can re-connect after a reboot. the integration with kaspersky is a nice touch. it is really handy especially when you have to help out non-technical people. Moreover, I am using in on my hosted and development machines as well as my raspi and unraid storage servers making the back up process almost hands free!!!!

Pros

Most of all i liked the new ability to send a installation link to someone at get their system directly added to a existing group. Furthermore, the mobile app has all the functionality included so you are not missing out if you are not in-front of a desktop.

Cons

Does not have a remote control app for mobile.

December 2017

Steve from Coastline Trust Company

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

The best remote management tool I’ve ever used.

Pros

Pulseway allows me to manage servers and workstations remotely with ease. The mobile app has saved me from trips on site nearly daily. The Pulseway team is constantly adding new features and the support folks are very responsive and thoroughly knowledgeable of their product. I don’t know how I got through my first 20 years in IT without it.

March 2019

Rex from Inspire Business Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2019

A Low Cost Option with Everything!

For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

May 2015

Anonymous

Review Source: GetApp


May 2015

Mobile Device Enabled Enterprise Monitoring, Alert Notification, and Management

I've used the Pulseway product for several years and have found nothing else that comes close to its extensive monitoring, alerting, and management capabilities. And now that you can securely manage your systems via mobile devices, it really has no competition. You can run CMD shell and PowerShell scripts on Windows systems, perform maintenance, work with services, work with filesystems, and perform updates with a swipe and a tap. Pulseway's solution is easy to use and to setup. You also have the same management powers on Mac OS X and on Linux, including Raspian. If you're an MSP, Pulseway is the solution you've been looking for. You can group your customers into their own groups for organization. You can also create multiple user accounts so that you can enable different levels of authority on monitored systems from read-only to full administrator.

Pros

Mobile-enabled management
Enterprise-level capabilities for monitoring and alerting
Audit logs
Deep insight into operating system and service management
System Grouping
Easy to setup and to use
Low cost per instance (<$2.00 per instance)
Remote management via any device or browser
Real-time monitoring and notifications
Low barrier to entry into true enterprise monitoring, alerting, and remote management

Cons

You have to manage groups from the endpoints, but soon (I believe) you'll be able to manage groups from the Enterprise console application and App.

January 2019

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Take monitoring in your pocket and be advised of any issues

Pros

Very great app and good support! Pulseway really help me to prevent big issues speceally infoming then before happening. And it have a great app that works in iPhone so I can take control of my IT even if i´m out of office.

Cons

Don´t know yet. Maybe the price? :-) App is fantastic and I don´t know how we work without it before.

June 2017

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Excellent Product

Pros

Pulseway is an excellent product for me, as I travel between different clients, I know I will get alerts on my phone or tablet immediately so That I can deal with the problem whilst out and about without having to be tied to a desk.
A massive amount of configuration available to help you capture virtually any alert situation.

December 2018

Dwayne from Articularis Healthcare

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Small Business Review

Detailed system status. Software inventory. Update status messages. Backup for remote access.

Pros

Gives an abundance of end client information in an easy and (somewhat) intuitive interface. OS and software inventory are very useful.

Cons

- Although not a big problem, I noticed that with the new version, renaming can only be done on the machine itself or by using the Pulseway Dashboard. Moving to a different group can only be done on the machine itself or the WebApp.
-

August 2018

Jacob from avecdo - Connect & Grow

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

No bull shit , event based server/node monitorering solution

Pros

Easy to setup
low cost
dashboard and app
Pulseway are accessible , we use that dashboard app to get events to use in our overall dashboard

Cons

Dashboard app lacks customization options
i miss a list of all events instead of the marquee in the buttom.
Server events is decentralized configured

December 2018

Thomas from Milchwerke Schwaben eG

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Easy way to monitor your enviroment

Pros

The software is up and running quickly. You have a monitoring from any device (PC, Tablet, Smartphone) and you can interact through any device. You can give support very fast and effectivley.

Cons

No predefined management packs for software like MS Exchange or something else.