Pulseway Software


 

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the users to choose either on-premise deployment or hosting within the cloud.

Pulseway allows managed service providers (MSPs) to view the real-time status of their system resources, monitor overall network performance and install critical updates from a central console. The platform helps with defining scripts to automatically schedule maintenance, backup, security check and other IT activities.

Pulseway enables users to control devices connected to their network from a single point and monitor their performance. The solution also offers a Rest API for integration with third-party applications.

Pulseway is a cross-platform application and can run on multiple operating devices including Windows, Linux, Mac, Android and iOS-based devices. Pulseway is available on a monthly subscription basis that includes support via email, phone and product tutorials.

 

Pulseway - Track issues
 
  • Pulseway - Track issues
    Track issues
  • Pulseway - Server summary
    Server summary
  • Pulseway - Group details
    Group details
  • Pulseway - Drop down interface
    Drop down interface
  • Pulseway - Development server
    Development server
  • Pulseway - Multiple device support
    Multiple device support
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

83 Reviews of Pulseway

 

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Software Advice Reviews (3)
More Reviews (80)

Showing 1-3 of 3

Jake from CIE Tours International
Specialty: Hospitality / Travel
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2018

June 2018

Ease of Use and Functionality Meet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is fantastic Network Monitoring Tool. You can access any server from any device. I use it on my phone to monitor our servers when on Vacation. Alerts can be set for a variety of issues, system down, storage, etc.

Cons

Has some minor bugs but otherwise I didn't find any major cons with this product. Would recommend this for any Sys. Admin or Noc Engineer.

Review Source
 
 

James from MSP Remote
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Pulseway is an Amazing RMM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Pulseway is affordable and very functional for managing customer servers and endpoint devices. The mobile app allows technicians out in the field to achieve more than any other RMM software on the market.

Cons

I wish they would spend more time on the remote support interface giving technicians a little more features to utilize from a remote terminal feature.

Review Source
 
 

Jeremy from The Falls Event Center
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Easy NMS 5*

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This product is simple, satisfying, feature rich, and is very robust, easy to deploy and set group polices amazing

Cons

Don't expect great reports, built in 18 with no customization at this point. Is not build with Linux or Unix in mind.

Review Source
 
 
 
Showing 1-20 of 80

Thomas from Milchwerke Schwaben eG
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Easy way to monitor your enviroment

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The software is up and running quickly. You have a monitoring from any device (PC, Tablet, Smartphone) and you can interact through any device. You can give support very fast and effectivley.

Cons

No predefined management packs for software like MS Exchange or something else.

Review Source: Capterra
 

George from Cezanne HR
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

All you need plus nice xtras.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to quickly add someone to a group and then take over. No need to exchange pwds/ids. no need for complicated configuration so that i can re-connect after a reboot. the integration with kaspersky is a nice touch. it is really handy especially when you have to help out non-technical people. Moreover, I am using in on my hosted and development machines as well as my raspi and unraid storage servers making the back up process almost hands free!!!!

Pros

Most of all i liked the new ability to send a installation link to someone at get their system directly added to a existing group. Furthermore, the mobile app has all the functionality included so you are not missing out if you are not in-front of a desktop.

Cons

Does not have a remote control app for mobile.

Review Source: Capterra
 


December 2018

December 2018

Pulseway is an effective and easy tool for monitoring software.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Since I use Pulseway, the feature that i mostly like is its easiness. Pulseway provides effective and user friendly monitoring solution specially from the phone app.

Cons

The only challenge that i face is customer service of Pulseway due to the email replies. Sometimes I am waiting for the reply 2 or 3 days.

Review Source: GetApp
 

Dwayne from Articularis Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Small Business Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Detailed system status. Software inventory. Update status messages. Backup for remote access.

Pros

Gives an abundance of end client information in an easy and (somewhat) intuitive interface. OS and software inventory are very useful.

Cons

- Although not a big problem, I noticed that with the new version, renaming can only be done on the machine itself or by using the Pulseway Dashboard. Moving to a different group can only be done on the machine itself or the WebApp.
-

Review Source: Capterra
 

Dave from Digiboon
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Must have for any IT Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The sales and support staff are extremely knowledgeable and responsive.

Pros

The applications allow for granular control and are extremely responsive. The mobile apps are where Pulseway really shines.

Cons

The mobile app (iOS) is lacking the remote session capability.

Review Source: Capterra
 

Tony from CtrlEsc-Systems (Control Escape)
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Excellent RMM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I am very pleased with the software and all of it's great features.

Pros

All of the great built-in features that the software provides for managing and monitoring the systems.

Cons

Would be nice if software would provide safe mode boot with network access.

Review Source: Capterra
 

Jason from Net-Works PC Repair
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

2nd Year Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

100% the best business investment so far!

Pros

We have had this software for little over 2 years now. It is a complete RMM tool that works flawlessly. With many options from snmp traps to thermals of the device you are monitoring. The app is very easy to use with 80% of the same capability as the dashboard.

Cons

Setup was easy however communication for setting up the SSL on the self hosted option was somewhat spotty.

Review Source: Capterra
 

Jacob from avecdo - Connect & Grow
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

No bull shit , event based server/node monitorering solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to setup
low cost
dashboard and app
Pulseway are accessible , we use that dashboard app to get events to use in our overall dashboard

Cons

Dashboard app lacks customization options
i miss a list of all events instead of the marquee in the buttom.
Server events is decentralized configured

Review Source: GetApp
 


July 2018

July 2018

Best time saving software available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the pricing. I pay far less than what I would pay with other RMM providers. I get more than I pay for with Pulseway. I manage hundreds of computers as the sole IT provider for my company. I tried multiple competitors software before deciding on Pulseway. The others were cumbersome or had licensing that did not fit what we needed to do. With Pulseway I pay for what I need, no more.

Cons

There are areas that Pulseway lacks in, the predominant being MAC usage. My only complaint is not being able to push MAC updates, and use the remote desktop App on a MAC.

Review Source: GetApp
 


July 2018

July 2018

Great "All-in-one" solution that is affordable for MSP's looking to avoid more expensive big-name RMM/PSA solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use.

Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.

Cons

Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's.

Overall however, a fantastic product for MSP's.

Review Source: GetApp
 


June 2018

June 2018

After going through 7 other MSP Software packages, I got the most excited with this one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

mobile mangement mobile management mobile management!!!

Pros

All the other MSP software I fooled around with stinks when it comes to mobile. Pulseway was the only one I could recommend if mobile is how you want to run your shop. I can get a ticket instantly on my iPhone (and shows up nicely on my apple watch). I can do all automation, check statuses and tons of other commands and reports right on my phone.

Cons

They don't have rd on mobile just yet but they told me it is coming later in 2018. But to be honest, I can remote with another software into an office PC that is remoting into what I need. It is an extra step, but no big deal.

Review Source: Capterra
 

Thomas from Global Data Vault
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Pulseway is by far the best solution, not only in price, but functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Monitoring, PSA, RDP and more all under a single pane of glass.

Pros

Pulseway is designed to operate in a single pane of glass architecture. In addition, the development team at Pulseway is very agile in adding new features.

Cons

At times, new products seem to come to market a little too soon. Once it has been live, fixes are issued and operations continue.

Review Source: Capterra
 


June 2018

June 2018

AWESOME Software for Server Monitoring

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Easy server monitoring from the Pulseway Phone App. Custom alerts to ensure servers are functioning properly on a daily basis.

Pros

Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as SQL queries or Active Directory. The Active Directory module is great for anyone that manages user accounts. Often times if we were in a meeting or out of the office, we could easily unlock users, reset passwords, etc from the mobile application. It is very easy to install and the interface is very straight forward. Allows you to have many options for specific alerts (when the server goes offline, when storage space is being maxed out, unauthorized logins, etc).

Cons

There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.

Review Source: Capterra
 

Ryan from Lucas Technical Services LLC

May 2018

May 2018

Great RMM that doesn't break the bank

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I'm a very small MSP that uses Pulseway daily to manage my client systems. I don't need to invest thousands like my competitors. Pulseway simply works. The mobile app is great and saves me a lot of time.

Cons

I wish it had more built in automation scripts. I think I will need to read up on scripting so I can write my own.

Review Source: Capterra
 

Andrej from Woolworths Limited
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

It works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It just works, it's reliable. Its mobile app is so convenient and easy to use. We can quickly see issues and attend to them before the customer calls, which makes us look great!

Cons

There are some basic features missing, such as ability to automatically protect services (restarting them automatically) instead of having to create Windows Scheduled tasks and rules etc.
Disk/RAID health monitoring should have some sort of native embedded monitors instead of relying on Event logs and manually creating them.
Shadowprotect needs to be updated to support SPX not just v5.
Reporting could be done better and more customisable.

Review Source: GetApp
 

Mark from Hi-Tech Integrated Technologies
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Pulseway has been a lifesaver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With the monitoring and management features giving direct access to terminal and powershell, I've found this to be an invaluable tool. Now with the new Patch Management with scheduling, it's proven to be even more valuable. The remote desktop feature is handy for helping users, although I rarely need to use it. But it works well if needed.

Cons

I can't think of anything to complain about Pulseway - it has made managing my systems so much easier.

Review Source: GetApp
 

Marcus

April 2018

April 2018

A very useful tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Reliable and reported problems before other remote monitoring tools did
iOS app works well and has proved invaluable
Once setup then just let it run

Cons

Currently used to monitor just servers and would like to implement on more devices but the cost for small organisations is a bit too much.

Review Source: GetApp
 

Thalia from EL TIEMPO Casa Editorial
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Amazing! The work and quality of Pulseway has no comparison and the wide variety of services and their way of dealing with the client has no comparison, leaves you very satisfied !.

Cons

I really do not have any complaints about Pulseway, I can only say that I recommend it to 101% and that it is one of the best design companies I have found, the variety of its services please anyone.

Review Source: Capterra
 

Mark from Information Technology and Services

February 2018

February 2018

Brill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and does exactly what it says it did. We have benefited straight away from the features it has together with other features we did not have with our older product such as notification of critical updates available on certain machines.

Cons

Some of the reporting is not as good as we would like. We would quite like CPU usage to display times during the day for example. All you can see is cpu spikes during a specified day, you cannot drill down into times etc.

Review Source: GetApp
 


January 2018

January 2018

Best management tool available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Powerful RMM features with anti-virus integration. Robust capabilities and intuitive UI. Simplifies our entire infrastructure.

Review Source: GetApp