They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

If not interfaced, cannot do calls to no show appointments. Reporting is very limited, can't tell who didn't get contacted.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

Overall it's ability to keep track of customers and pending invoices was a great benefit.

This was the best move for my company by far. The customer service is great.

They system picks random images and matches them with sentence fragments that make no sense. The tracking is extremely flawed and cannot be confirmed in any way.

It's been so Easy to use and customize to your liking and or  your businesses particular  needs and if any doubts the Thryv team is always available. Great platform and Set-up.

The support staff is outstanding and quick to help with anything I have encountered so far. They made my business work flow so much more smooth as far as new client tracking goes.

Overall I believe it is a great product for the price. I am thus far very happy with it.

The product is easy to use and I really enjoyed being able to use the calendar tracking. I also like the feature of setting up post in advance.

Overall, I'm very happy with Thryv. It helps me come across as more professional, and I like that there are options to scale as my business grows.

The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.

Absolutely worth the cost and the fact that it’s one of the few softwares that doesn’t require a 12 month contract, I do recommend it.

Fantastic email integration and good tools CRM like to recruit prospects and find new talent.

I think Thryv Sales sold me something and Thryv took NO action to get to know me as a person and gladly charged me every month for something that bought me NO Value.

It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that.

This is an amazing software package that delivers all I was looking for in one place with easy user friendly connections.

To anyone who questions the price: It is worth it.

We love the ease of use, the great customer support and the marketing tools.

The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system.

I love the many features it has and all the customization.

Honestly, I've had an overall great experience with Thryv. They have great customer support and have the digital marketing tool of the future.

I love the ease of it, the CRM helps us stay connected to our clients and the team. The team behind the services like website design, walk-through at the beginning.

They have a fantastic marketing companion called thryv leads which allocates your money with machine learning and advertisers online really effectively.

Unfortunately the customer service they provide to customers is very deceptive.

I am grateful to the team of experts that integrated all the multiple parts of the business, and put all together in a great online package.

Everything even the color scheme suck about the company.

This is a scam and rip-off from their customers who decided to leave.

Have had a wonderful experience with Thryv this far. Very friendly support, gets the job done quickly, email and support answers are so timely.

Ability for clients to schedule their appointments is also great. Also the ability to manage social media within Thry is a big plus.

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it.

I recommend Thryv  because they have field agents in addition to many great  customer support avenues.

I have the best person helping me to set up my Thryv account. She has been amazing and patient with me.

He walked me through every step of the process with Thyrv and it was amazing. My website was up and running within 2 weeks, it looked great and we were ready to roll.

My experience with Thryv has been excellent. Their follow up and support has been great.

Lies, terrible support, disputes with the bank, headache after headache, more lies...how are they in business.

I like these of the use. I like it but it's affordable and it has everything that I need to run my business.

US Dollar

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


LongDescription

Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Solutionreach

In Person

Live Online

Webinars

Documentation

Videos

Australian Dollar

Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and streamline payment processing. Features include an integrated CRM system, appointment scheduling, billing and invoicing, contact management, marketing automation, reputation management, social media management, automated reminders, and more.

As a cloud-based marketing and CRM software solution, Thryv helps any small business owner manage interactions with their clients, run marketing campaigns with email marketing and manage activities on various social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and Google+. The solution also features an appointment booking module that enables users to manage team schedules, synchronize calendars, and book appointments from a single location.

Additionally, Thryv features a payment module that helps users to send customized quotes, estimates, and invoices to clients and accept payments via credit card. Thryv integrates with multiple third-party applications such as QuickBooks, Gmail, Slack, MailChimp, Yelp, and more and also offers a mobile app for iOS and Android devices.


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Multi-Channel Marketing

Invoice History

Social Marketing

Internal Chat Integration

Payment Processing

Lead Capture

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Drip Campaigns

Scheduled Messaging

Mobile Payments

Referral Tracking

Thryv offers a variety of price points, and works closely with small business owners to identify the right plan that meets their needs.

It offers three different packages for: 2 Users, 5 Users or 10 Users. Each package offers tools for reaching customers, generate reviews, staying organised and online payments. 

Add-ons are also offered.

Solutionreach vs Thryv

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Product Demo & Screenshots

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