Spiro Software

4.44 / 5 (27)

Our advisors have recommended this product 5 times in the last 30 days

About Spiro

Spiro is a proactive relationship management platform. Natively built on artificial intelligence, Spiro provides a single solution encompassing traditional CRM, sales enablement and telephony (phone and texting). It is ideal for sales teams at companies with 100-1,500 employees.

Spiro's AI feature evaluates sales data and generates recommendations for sales reps. It behaves like a personal assistant to the sales team, reminding them to update contacts, change pipeline status, correct inconsistencies in the pipeline, report on sales progress and more.

The automated sales reminders help sales reps stay alert for their upcoming client meetings. With built-in calling and messaging features, users can call or send text messages to clients prior to their me...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

27 Reviews of Spiro

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

13

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

August 2018

Joshua from Pioneer Telephone

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

What an easy CRM to use and have available

My company has seen an uptake in overall customer interaction and collaboration between sales personnel. It has been a great place to come together on projects with multiple departments being able to utilize easy to access customer information.

Pros

This has been one of the best CRM experiences that I have had. I have used several others, but this was a breeze to use, the phone app is fantastic, integration with corporate email was simple: just everything really.

Cons

We have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.

Response from Spiro Technologies

Replied August 2018

Thank you Joshua! We are happy to hear that Spiro is helping you reach more customers, and allowing all departments to work together easily. Thank you for being a Spiro customer!

August 2019

Mary from BioAnalytix

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Amazing Support. Easy to Use/Customize. Spiro Assistant = Brilliant.

We use Spiro to organize leads, track the progressions, and house the data for all our accounts. Overall, the tool has been easy to use and easy to customize.

Pros

I'm a huge fan, mostly because I have used very expensive tools out there on the market. Compared to Spiro, they are extremely time intensive to set up with very limited support. What I love most is the support team at Spiro. They are extremely responsive and patient! They made the on-boarding process very easy. I was able to add my customizations easily and integrate with other tools with limited effort. My all time favorite feature is the Spiro assistant. This is great for inbound leads via email.

Cons

I think this is more of a learning curve - the reporting section is really rich in detail and I just don't have time to sit with all the different reports.

Reasons for Choosing Spiro

Ease of use, price, customer support, recommendation of a colleague, features had everything I needed. I have used other tools like Pardot, Salesforce, and HubSpot and found them extremely cumbersome.

January 2018

Athena from Health Quest Chiropractic & PT

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2018

Good and Bad. Some things we love, some things we don't.

I was able to express my Pros and Cons of the product I've been using. I spoke on behalf of myself and my colleague, who is also using Spiro.

Pros

The App. Tracking business won and who is sending the business. Ability to connect contacts under company.

Cons

We're missing notes and some notes are duplicated under the wrong providers. It's difficult to sort a report and there are a lot of unnecessary fields in the reports. Limited reports available through the app. On certain screens, you can't use the "Tab" button to move from field to field.

Response from Spiro Technologies

Replied January 2018

Hi Athena, Thank you for rating our customer support 5 out of 5 stars! We take pride in having a Customer Success Manager assigned to every Spiro user. I'll have your CSM reach out to set up a time to go over reports, and how they can work best for your needs.

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

My experience with Spiro so far has been very good.

Obviously the tracking of prospects and activity by the sales team, both inside and out. The proactive interaction with the Spiro team in helping us maximize the capability of the platform so we can best utilize the field sales team time on a daily basis. Overall very pleased with the platform and support from Spiro.

Pros

I like the ease of use. I like the fact that Spiro is very engaged on a daily basis with customer support. We are not the most easy company to work with as our demands can be much but Spiro is always responsive to any of the requests we have and are very communicative throughout the process.

Cons

There really isn't much that I don't like about the software. If you want to set up a campaign and select multiple contacts/pages, you can only do it one page at a time instead of selecting "select all". Very minor issue.

January 2018

Luke from Henderson Services

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

Spiro has changed the way we manage contacts and opportunities.

This software has allowed us to aggregate contacts and business opportunities across many users in multiple offices.

Pros

I think what we at Henderson Services are finding that we like the best about Spiro is the availability to have several people working out of the same group of contacts and to integrate all of our touches and opportunities so that we are all aware of who is working on what. The option to tailor the reminders experience to each of our own personalities really helps drive it home.

Cons

Occasionally certain pages are not set up quite the way we would like or do not have filter options that we need to see. Fortunately the Spiro team has been great about customizing our experience and helping use get those things integrated into our version.