ToucanTech
About ToucanTech
ToucanTech Pricing
Pricing typically starts at $10,000. For a tailored pricing proposal based on the specific needs of your organisation, please get in contact with us.
Starting price:
$9,000.00 per year
Free trial:
Not Available
Free version:
Not Available
Other Top Recommended CRM Software
Most Helpful Reviews for ToucanTech
1 - 5 of 125 Reviews
Roger
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2023
Three years in with Toucantech and it just gets better and better
Roger
Verified reviewer
Fund-Raising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Three years in with Toucantech and it just gets better and better
For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.
PROSI like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.
CONSAlthough "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.
Reason for choosing ToucanTech
Toucantech's customer service was head and shoulders better than all of the others I made enquiries about, including pricing, speed of response, and willingness to respond to problems.
Susanna
Education Management, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
We are delighted with our ToucanTech alumnae website
We are delighted with our new alumnae platform, which looks great and works well at the front end, and is easy to use and navigate at the back end! Our alumnae have been very complimentary about the improvements and the increased level of communication that we now offer. We have seen a dramatic increase in engagement levels as a result. The excellent level of customisation has allowed us to create a site we feel proud of, which we believe best reflects who we are and that has increased the level of support we can offer to our alumane.
PROSWe have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.
CONSThe ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.
Reason for choosing ToucanTech
It offered the best-looking, most user-friendly, bespoke solution specificially for alumi and fundraising, which is exactly what we were looking for.
Reasons for switching to ToucanTech
We wanted to be able to offer greater functionality and customisation.
Michael
Education Management, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
Needs fulltime use, otherwise very frustrating to use occasionally
I use it very seldom , but find it frustrating to obtain the results I require. Help information is on a separate Web page and the search on that is not comprehensive.
PROSIt's comprehensive and obviously has many features that are not relevant to some users
CONSI didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system
Reasons for switching to ToucanTech
Not my decision
Rachel
Education Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
User friendly and great support
It has significantly helped with my workload! Getting our alumni database in order and in one place was the main goal and the whole process in doing this has been great. It is easy to export the data as and when I need it.
PROSThe set up process was pain free, and from this support has been readily available with hints and tips being shared regularly. Overall, the ToucanTech software is easy to navigate and offers a lot of features. We have mostly been using this to maintain our alumni database and to promote and manage our events and news, however there are plans to build up our mentor network, open an online shop and to eventually begin fundraising - the fact that we have a piece of software that can do it all is fantastic.
CONSI don't have any particular negatives about ToucanTech. The staff there have been completely supportive from the initial contact to today (4 years later!). The software can take a bit of time to discover and there are some steps that you need to remember, but that is no different to any other platform.
Reason for choosing ToucanTech
Helpful staff, who were not pushy in the process of 'selling' the product. They explained the features, pricing structure and offered various demonstrations but were completely led by me throughout this. This is certainly not the case for a lot of companies! I also liked that they were UK based, and therefore were able and happy to meet face-to-face for any training required.