Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.

Ability to store and manage all of our needed contacts, group messaging,  great reports, API integration, excellent customer service.

I highly recommend this app if you are searching for the best ways to keep in touch with your clients however I personally think It could be better for the price you pay.

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

This has made a great revenue impact on our business in our restaurant. Increased our slower nights for dinner, increased our weekly specials purchased and our revenue.

Excellent business tool for us and enjoy the features available.

Easy to set up and get going right away for any user. There is little to no training needed for the somewhat technology focused individual.

Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.

It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out.

We were searching for an easy way to provide another meaningful touch point on our customer service delivery.

To be able to get to guest's requests faster. Guest's are impressed by this service that we can provide as a hotel and I enjoy how we send guests a welcome text after they have been checked in.

Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.

Ease of use and communication. Interface is very user friendly.

Great with communication with guests and the option to create a more personal message.

This software was great for sending quick voice messages to the office while out in the service field.

What I like most about this software is the ability to quickly send text messages to customers.

Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall.

Zingle has been great to work with and has a great customer service team.

I love this because when we go to a resort that has this zingel it makes the stay so much nicer and more relaxing. U just send a message and that's it they respond fast.

We love the ease of use for it and how well it works for a condo property like ours.

It has been a great experience. From customer support to the notice and upgrades, all great.

Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team.

Communication with our customers has been improved substantially since using Zingle, it has been a very useful technical tool for our office.

Very easy to use and a great way to communicate with your members.

The ease of use, speed in communication, and ability to link with HOTSOS.

Frustrating product and awful customer service.

Ease of use and love that it helps me to stay in contact with my clients and makes response time immediate.

Android Mobile App: The edit window is too small. I'ts a real pain to scroll up and down in the tiny window at the bottom of the App.

It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly.

We've used a number of ticket systems and found Helpscout best meets our needs. The integration options are easy to set up and increases the value we get from the software.

I hate its search because it is ridiculously stupid. You can't find what you need, keywords don't work etc.

Help scout is very user friendly , customer support is very efficient and feels like one to one interaction. The chat option is the best feature for real time support.

A very Nice clean board that is very functional. Have used it for multiple aspects of the business and it does a solid job of it all.

It was great that we could have used it without having to spend money on it, but it's soo good that it's definitely worth every penny.

As a help desk software, Help Scout is at the top of the list when it comes to implemention & integration.

Cute prompts for cycling through work flow- nice feel and intuitive. Great overall ease of use and design.

We love that it brings all the communication into one central place to help answer clients back.

I have used other similar tools but Help Scout is hands down the best on the market. Their team is friendly and helpful as well.

It's really difficult to spice things up for the customer.

Help Scout is incredibly easy to use. If it's ever confusing or difficult, their support team is amazing and gets back to you quickly with a complete answer.

Very responsive and easy to use Web app console which I am making use of on a daily basis.

It's excellent working with a team who really care what their customers and their customers' customers think.

We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible.

M so glad I started using helpscout, it’s easy to integrate with other apps we’re already using and our whole team loves it.

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer.

It's a great timesaver that way, especially when the people on the other end are using it for the same reason.

Help Scout is very satisfying to use, it helps manage support tickets efficiently and integrates well with other tools such as Slack. We love it for all of these reasons.

I thought the website design was clean and attractive.

I currently use Help Scout with a client and it is a great tool for staying connected and helping each other respond more quickly to her clients.

Great for customer service and internal requests.

I absolutely love the templates, and tagging features. Also the knowledge base was super easy to set up.

Ease of use, improved customer support, great feedback from cusomters.

No way to merge several tickets at once. You can't make a note/reply and keep the ticket open, you have to re-open it.

Merging tickets is a nightmare: hard to remember how to, requires the same customer email. Contacts management is convoluted and limited; no integration with external contact providers.

When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.

This tool is very versatile and really snappy, I love how easy you can reply to incoming tickets and keep great analytics of it at the same time.

Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start.

As a person that learns how to use apps on my own, the first days with Help Scout were sort of catastrophic.

The lack of integrations. They just rolled out with a Salesforce integration, but lack integrations in other areas.

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

I had to get help to reconfigure it. After that, it has been easy to use, and has a pretty interface that makes working with tickets very nice.

US Dollar

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.


Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.


Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.


Additional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.



LongDescription

Engagement Tracking

Shortcodes

Multi-Channel Marketing

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Automated Responses

Mass Texting

Customer Segmentation

SMS Messaging

Scheduled Messaging

Human Handover

Sentiment Analysis

Confirmation/Reminders

Reservations Management

Reviews Management

Audience Targeting

Customizable Fields

Collaboration Tools

Guest Experience Management

2-Way Messaging

Batch Communications

Housekeeping Management

Template Management

Scheduling

Data Import/Export

Campaign Segmentation

Mobile Coupons

One-to-One Messaging

Email Distribution

Contact Management

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Performance Metrics

Mobile Keywords

Product Recommendations

Maintenance Management

Multi-Channel Communication

Marketing Automation

Social Media Integration

Group Messaging

Message Personalization

Front Desk Management

Predictive Analytics

Automated Scheduling

Chat/Messaging

Customizable Templates

Real-time Conversations

Mobile App

Billing & Invoicing

Inbox Management

Dashboard

Multi-Language

Customizable Branding

Reporting/Analytics

Polls/Voting

Contact Database

Negative Feedback Management

Auto-Responders

Tagging

Purchasing & Receiving

Third-Party Integrations

Appointment Scheduling

Live Chat

Campaign Management

Check-in/Check-out

Loyalty Program

Please email us for more info help@zingleme.com

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Medallia Concierge

In Person

Live Online

Documentation

Videos

This Web-based help desk software provides seamless support to customers in banking and other industries. Ticketing is invisible to customers with communications designed to look just like a personal email.

ShortDescription

Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get access to an entire suite of tools, all optimized specifically for customer support.

Help Scout's shared inbox includes features like private notes and @mentions to improve team collaboration, and collision detection helps reduce duplicate work by showing when an agent is actively working on a specific conversation. You can automate routine tasks like conversation sorting with workflows and get additional context with customer profiles.

If you’re looking to create a powerful customer knowledge base, Docs is right up your alley. The intuitive editor makes creating help center content a breeze, and built-in search functionality and organization features ensure customers can find the content they need. Docs-specific reports show which content is doing best and the most helpful areas for you to expand.

You also get access to Beacon, which offers live chat capabilities and proactive support options through an embeddable widget. Customers can search help documentation or submit a question to your support team right from the widget, helping them get answers when and where they need them most.

Help Scout also comes loaded with pre-built performance dashboards. Reports help you better understand individual and team performance, and you can create custom views to have a snapshot of the metrics most important to you.

Last, but certainly not least, you get access to Help Scout’s world-class support team who are available by email 24/6 to answer any questions you may have.

Support Ticket Management

Signature Management

Cataloging/Categorization

Surveys & Feedback

Email Monitoring

Document Storage

Access Controls/Permissions

Shared Inboxes

Real-Time Monitoring

Workflow Configuration

SSL Security

Voice Mail

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Automated Routing

Full Text Search

Call Center Management

Email Templates

Self Service Portal

Help Desk Management

Content Management

Configurable Workflow

Routing

Historical Reporting

Text Editing

Queue Management

Support Ticket Tracking

Workflow Management

Real-time Updates

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Response Management

Macros/Templated Responses

Spam Blocker

Alerts / Escalation

Real Time Reporting

Prioritization

Free trial available. Standard pricing starts at $20 per user per month.

Standard: $25 user / month, or $20 user / month billed annually

Plus: $40 user / month, or $35 user / month billed annually

Company: $60 user / month billed annually


Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams.

All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.

Medallia Concierge vs Help Scout

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