The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more.

We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.

Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use.

Arena was a great solution that successfully allowed barrier-free public chat during our live streamed event.

I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.

I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page.

It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat.

Great, have used the Live Blog for more than 10 events coverage and it has been awesome.

It has the features we were looking for, was easy to implement, has a good price relative to other options, and support has been fantastic.

That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback.

We've enjoyed the live chat features and the customer service support.

The arena.im chat is easy to integrate and very user-friendly. We always receive positive feedback about the possibility to exchange with the organizers and other visitors.

Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true).

Arena has been really easy to use and it has almost all of the features I desire.

The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs.

They became very easy to use with practice and helped to understand what the public was most interested in reading on our website.

As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes.

Arena Live Chat is a great option for an embedded chat service. It's reliable and the fees are reasonable.

I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.

The pricing model discourages experimentation and creates road-blocks in terms of on-boarding.

The winning feature of WebEngage is easily the ability to create and monitor automated journeys for your user segments. A very capable product for improving your cohorts.

Ability to put across anything on website or run campaigns without dependencies on tech team. Also, the account managers are really helpful and provide all the implementation help.

Allows cross device campaign set ups with perfect ease. Integration with Segment.io also makes life easier as most of the campaigns can be event driven.

There are so many feature that you can use free and working absolutely amazing. And the most amazing the customer service and always available with full support as a friendly way.

Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.

On-Site Notifications are highly engaging, segmenting is easy, uploading creative and setting rules is really easy.

The great team behind the product, great support. The features are very good, let's us run campaigns in a very focussed manner.

WebEngage  provide us all at one place. Now our customer journey is more powerful and our reach has increased dramatically.

Besides the immediate analytics it provides, my favorite feature is the ability to  model user journeys and ensure that users are properly supported through their use of the software.

It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.

Client support is excellent, and the support staff is available whenever you need them.

WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.

The product is easy to use and does help in addressing some of the challenges.

The UI is a bit complicated to understand and needs a proper walkthrough from experts. Notification Delivery rates suffered when we achieved scale.

Excellent customer targeting/re-targeting capabilities. Clear and precise dashboards and back office.

Our worn out hunt for THE email automation tool we wanted, ended with WebEngage.

We really struggled to find an affordable automation tool for Email & SMS, that had good API support and an intuitive journey builder. WebEngage hits all the right notes for that.

Great team to work with, I havent seen such good implemntation and post implementation support ever.

Smooth, easy going, easy to use and understand. The learning curve is short and the support is great.

WebEngage has best of both worlds, and the most awesome journey builder I've come across as a marketeer.

US Dollar

Arena provides tools for companies and institutions to increase their audience engagement, allowing them to offer excellent digital experiences on a proprietary platform. Arena Live Chat is a product that allows you to create live chat rooms for any event, enabling users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design.

Arena Live Chat can be used for content portals, broadcasting and news media, video streaming, eCommerce and marketplaces, financial institutions, educational institutions, sports organizations, virtual events, gaming, and social and digital communities.

Arena is a Live Blog, Live Chat, and social media monitoring platform. By providing real-time digital experiences to the audience, your company can reach more people, start conversations, and improve branding, which increases business revenue.

With a platform for live blogging, chat rooms, and social monitoring, you’ll create powerful live experiences for users and take back control of the interaction with your audience. This way, visitors and users will spend more time with your content and your brand. This will helps improve your website metrics, increase traffic and conversion, and earn revenue from your website. Arena helps you engage your audience without relying only on social media.

Arena’s platform enables you to leverage content, chat rooms, and live interactions to quickly and easily create powerful live experiences for your audience and customers. Create live chat rooms for any event, allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match your website design. Arena Live Blog lets you cover events and news in real-time by creating a timeline to share with your audience. Live Blog is easy to set up and works on any website, no need to ask IT for help.

Arena Content Wall help monitor social content in real-time and share everything you want with your audience. With Arena, you can search and find the best user-generated content on social media by searching for hashtags, keywords, accounts, and more. Arena’s platform supports various device types, from desktop to mobile, including Google AMP. The control panel supports 17 languages, expanding to more languages.


LongDescription

Website Analytics

Activity Tracking

Post Management

Preview Functionality

Email Marketing

Mobile Access

Multi-Channel Communication

Filtering

Web Traffic Reporting

Real-Time Notifications

Email Reminders

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Moderation

Website Visitor Tracking

Chat/Messaging

Image Library

Real-time Consumer-facing Chat

Multi-Language

Widgets

Live Chat

Multi-Channel Campaigns

Sentiment Analysis

Customer Database

Data Capture and Transfer

Content Management

Multi-Channel Data Collection

Feedback Management

Live Streaming Production

Real-time Broadcasting

SEO Management

Content Library

Content Publishing Options

Social Media Integration

Multimedia Support

Reporting/Analytics

Real-Time Monitoring

Chat Transcript

Customizable Branding

Third-Party Integrations

Engagement Tracking

Surveys & Feedback

User Management

Access Controls/Permissions

Single Sign On

Group Management

Discussions/Forums

Document Management

@mentions

Publish Scheduling

Audience Targeting

Conversion Tracking

Drag & Drop

Real Time Analytics

Lead Capture

Customer Segmentation

Human Handover

Data Import/Export

One-to-One Messaging

Real Time Data

Group Messaging

Real-time Conversations

Lead Qualification

GDPR Compliance

Behavioral Analytics

Data Integration

Multiple Data Sources

Contact Database

Customer Profiles

Tagging

Visual Analytics

Customizable Templates

Real Time Reporting

Behavior Tracking

Customer History

Content Creation

Text Analysis

Survey/Poll Management

Data Visualization

Customizable Forms

File Management

Document Storage

Audience Analytics

Social Media Streaming

Audience Engagement

Automated Publishing

Campaign Scheduling

Social Media Monitoring

Automated Scheduling

Social Advertising

Keyword Filtering

Communication Management

Post Scheduling

Customer Journey Mapping

Arena is offered across three pricing plans, outlined below. A discount is given for annual commitments
Basic: Available for free
Professional: $99 per month and $79 per month billed annually
Business: $249 per month $199 per month billed annually
Enterprise: Contact Arena for pricing details.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Arena

In Person

Live Online

Webinars

Documentation

Videos

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.


Product and marketing practitioners, across the world, design intuitive user lifecycle journeys on the WebEngage dashboard to convert existing users through data-backed, timely omnichannel engagement campaigns. The platform offers in-depth product and marketing analytics for brands to track growth metrics and campaign performance effectively.


WebEngage powers the user engagement for thousands of brands worldwide, working across several industries like eCommerce, edtech, fintech, foodtech, media & publications, gaming, BFSI, healthcare, and online retail.



AB Testing

Text-to-Win

Customer Surveys

Multi-Channel Marketing

Personalization

Site Intercept Survey

Email Monitoring

Mobile Alerts

Experience Management

Skip Logic

Customizable Reports

URL Customization

SMS Messaging

Templates

Drip Campaigns

Location-Based Marketing

Multi-Campaign

Pipeline Management

Coupons

Scheduled/Automated Reports

Content Analytics

Customizable Fields

Collaboration Tools

Churn Management

Template Management

ROI Tracking

Randomization

Campaign Segmentation

Email Tracking

Email Campaign Management

Campaign Planning

Lead Generation

Subscriber Management

Contact Management

Review Notification

Visual Notifications

Lead Management

Conversion Rate Optimization

List Management

Performance Metrics

Channel Management

Web Notifications

Pricing of an account is based on MAU (Monthly Active User) count. MAU is defined as total count of unique users interacting with any of these channels (website, mobile app, email, sms)in the last 30 days. WebEngage has custom pricing slabs for each account basis  its MAU count. other details here - https://webengage.com/pricing/

Arena vs WebEngage

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