Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.

Ease of use to create surveys. Qualtrics can be picked up easily for basic surveys, can be reviewed and published easily.

Difficult to use and administrative burdensome.

We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.

I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce.

There seem to be endless options for customization of content that you create. You can be super specific with what you want your customer to see or not see.

Good for academic and complex questionnaires but if you are looking for something simple, go with google forms.

My experience with Qualtrics has been exciting and rewarding as I conduct research using this platform.

Great company with a great prodcut. I'd definitely recommend.

Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient.

I struggle with the reporting features once a survey has completed. I always manage to stumble my way to them, but I wonder if they could be more conveniently labeled.

Configuring the data set and embedded data can get tricky sometimes so that it displays correctly on the dashboards.

It's been such a comfortable experience using Qualtrics for our surveys.

Some of which have contributed to my most important final projects as a psychological student. I genuinely love Qualtrics, and am always happy to see it as part of a course that I am enrolled in.

I also have called their customer support system a couple of times and they have always been super helpful and quick to answer my call.

It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge.

Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform.

The feature set is reasonable for the price point, and analytics go far beyond cheaper or free tools such as Google forms.

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

Valuable features which no other platform has. One and all integrated tool for in-depth research.

They sold their platform well. The templates and widgets were impressive.

Customer Support - Excellent. The customer support team is excellent and so responsive.

The built-in reporting features and dashboards are easy to set up and use.

The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.

Integration with other platform by creating the embedded variable give you a lot of flexibility. And the best part is the customer support - very responsive with the optimized answers to your queries.

They are a scam and your business will lose revenue.

Once I was taught once it was really intuitive the next time I needed to use it. I love that is has different picture option to change up what customers are receiving.

List management sucks and is blocked from the client.

My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when.

I like the multitude of options as well as the customer service our rep [SENSITIVE CONTENT] has provided us. He has gone above and beyond.

Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed.

I like how we are able to easily schedule and connect auto text messaging and actions for our clients. This allows us to do deals and specials through our loyalty program with ease.

Ease of use and easy to teach. SpringBig staff is always willing to help and train.

I love SpringBig, this system has helped our store immensely.

Texting and adding points to customers has been great.

We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging.

We can also target way more groups now. And the customer service is top notch.

It’s all shiny and pretty but the staff, costumer service is garbage. They are trained scammers.

Overall our experience has been good and we enjoy using it.

We can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.

I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery.

US Dollar

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design.


The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. 


Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.



LongDescription

Engagement Tracking

Case Management

Surveys & Feedback

Text Analysis

Text Fields

360 Degree Feedback

Activity Tracking

Customer Segmentation

Change Management

Sentiment Analysis

Project Management

Approval Process Control

Knowledge Management

Communication Management

Digital Asset Management

NPS of Customers

NPS Survey Structure

Automated Routing

Churn Management

Assignment Management

Customer Complaint Tracking

Pulse Surveys

Self Service Portal

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real-Time Data

Routing

Membership Management

Multi-Channel Communication

Complaint Monitoring

Social Media Integration

Artwork Management

Workflow Management

Email Management

Activity Dashboard

Predictive Analytics

Segmentation

Service Level Agreement (SLA) Management

Brand Guidelines

Issue Tracking

Multiple Output Formats

NPS of Employees

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Behavior Tracking

Reporting/Analytics

Anonymous Feedback

Monitoring

Fulfillment Distribution

Trend Analysis

Feedback Management

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Campaign Management

Mobile Survey

Multi-Channel Distribution

Quality Assurance

Contact Management

Interaction Tracking

Customer History

Rewards Management

Loyalty Program

Performance Metrics

Real-Time Analytics

Customer Surveys

Customizable Reports

Access Controls/Permissions

Referral Tracking

Customer Database

Customizable Fields

Collaboration Tools

Data Import/Export

Process/Workflow Automation

Real-Time Notifications

AI/Machine Learning

Event Triggered Actions

Visual Analytics

Alerts/Notifications

Data Visualization

Customizable Templates

Customer Journey Mapping

Real-Time Reporting

Widgets

Customer Profiles

Tagging

CES Survey Structure

CSAT Survey Structure

Multi-Channel Management

Performance Management

Email Alerts

Categorization/Grouping

Web browser (OS agnostic)

Contact Qualtrics for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Customer Frontlines

In Person

Live Online

Webinars

Documentation

Videos

springbig dispensary CRM is a cloud-based customer relationship management solution designed to help cannabis dispensaries capture customer data for improving sales and marketing strategies. The platform assists businesses with creating automated workflows and configuring event-based triggers based on customer behaviour to improve lead conversion rate.


springbig dispensary CRM supports integration with the existing point of sale (POS) system to automatically collect data and streamline the transactions processing operations. Additionally, users can gain insight into marketing campaigns via reports and analytics to facilitate decision-making processes across the organization.


springbig dispensary CRM’s pricing is available on request and support is extended via phone, email and other online measures.



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