iVision is a fantastic software company. They have built a tool that is 2nd to none. Their software and their team has never let me down on adapting the software to the solution my client needs. It's not always the easiest software to use but I do believe it's the best. And because of the support staff they have standing behind it you can usually get to the result you are looking for.

The ability to quickly go into the software and create a campaign for a customer is awesome! The software give us a lot of flexibility to customize every campaign to our clients needs and it can usually be done quickly once you understand the flow of the software.

It is written for someone that has an understanding of software. There is a bit of a learning curve when you 1st pick up the product but once you understand it, the flow and why it was build as it is makes sense. As you continue to go deeper into the software that level confusion will come back. You definitely need to keep the training videos close and be ready to get on the phone with the support team (which is incredible BTW) I could not do any of this without them.

Very happy

The ease! Not complicated. User friendly

Can be slow at times. Some duplications, inability to test number.

Overall, we've had a very positive experience.

They have a lot of features and you can get help relatively easily during the day.

The software seems really outdated and is confusing to configure. It's built for lots of different use cases, so it's not very easy to implement or manage. Extracting data that is actionable is difficult.

The team at Ivision is very easy to deal with which makes working with them a great experience.

Ivision software makes it very easy to get a text blast created, scheduled and out the door! Although we like to plan ahead sometimes we just have to sit down and get a text out at short notice… And Ivision make that very easy to do.

I design the Ivision tool allows us to do a vast amount of things with in the texting world. But that is a blessing and a curse. It would be nice to have added some automation on the creation of some of our new customers and their immediate requirements. Sometimes flexibility delivers complexity. Happy to live with that but it would be nice to have some more simplicity in terms of workflow and automation.

Great!

Great customer support! Can always get someone to help you.

Takes a while to master all the features.

My overall experience is excellent. These guys take their product seriously and have an amazing support team as well as unlimited features for the space.

There’s not another program out there that offers as many features as this. You literally can do anything from text message marketing to waitlist management and loyalty. I’ve been working with this company for over 13 years and they are the best in the biz!

Because there are so many features the learning curve can be a little steep. The interface has so many options you need to have continued training throughout so that you can learn how to use all of the features.

My experience with Ivision has been A+. As with any software provider there will be issues here and there, the difference is which providers will keep you up to date with issues and resolutions. Ivision does a great job communicating problems and resolutions though not many occur.

The ability to reach to my customers instantly is a very valuable part of my business.

There is nothing I do not like about the software. My only issue is that there are so many things that the software offers and I do not have the time to dig into the entire package.

iVision provides excellent customer support. Any time we've needed help, they respond quickly and with a solution immediately. Highly recommend.

The product is easy to use and intuitive. The robust amount of tools in the platform gives endless possibilities to market to consumers.

There isn't anything that isn't useful. And the ease of use makes the platform that much more appealing.

EXCELLENT

Everything works well and support is easy to work with.

It would be great to get to vote on which new features would help our customers the most and have a fair vote. iVision has an EXCELLENT system, but there are things here and there that would help all licensees provide a better service to the customers who depend on the system every day.

iVision is very easy to use. I switched from another product that wasn't very customer service oriented. [sensitive content hidden] & his staff are fantastic to deal with.

Don't really have any cons right now with iVision

Multiple location clients and integration options with a POS.

The ability to tie multiple stores together on 1 rewards program and check ins register at any multi locations. Duel kiosks set up for customers to check in and the cashiers kiosk that shows customer details and data and a reporting system to track cashiers daily transactions, new customer opt ins and coupon redemptions. To many other feature that equally are vital.

Contests Text 2 Win needs more enhancements, but they are aware of this and it's a option they will enhance.

My overall experience with iVision has been very positive. The platform is solid and performs well, and it continues to improve with new features/tools.

I've been utilizing the iVision platform for almost two years, and what I like most is that the platform continues to get better with new features and tools developed/tested/rolled out based on the feedback received from users like me. Also, iVision's support is top notch!

There is a learning curve for the platform but, really, that's to be expected.

Me gusto su herramienta de mensajes masivos porque evita la tarea tediosa de enviar mensaje por mensaje.

Podria mejorarse un poco mas su herramienta de informe de estadisticas porque hay veces que es algo confusa.

The tools and support are second to none

Easy to use and is customizable and provides the ability to schedule, select target lists and create web pages in seconds.

Sometimes it feels like there are too many options

A very good experience. Support is top notch

Very practical for all types of business. I can put together a very customizable marketing program that engages the customers effectively

I am happy with all features of Ivision Mobile

Incredibly user-friendly and intuitive, having a simple to use UI,  the platform also  provides a variety of customization possibilities, which enabled us to customize our mobile messaging campaigns to meet our unique requirements and preferences.

I can't think of any cons right now as it has been helpful to me.

Everyone is extremely helpful when I have questions

We use this software daily. My patients love the reminder text. This helps my business from missing patients.

There’s nothing about this software that I don’t love

Outstanding! Everyone from top to bottom is focused on my success and helping me gain clients.

I had been operating a very small loyalty business focusing on a specific industry segment using a different platform. Ivision far exceeds my expectations by delivering a solid, easy to understand platform that translates to any opportunity. Their client support is excellent and their knowledge base, both online and real-time through live technical support is outstanding! Highly recommend Ivision and team.

The platform may be intimidating at first but only because it is so robust and feature rich.

Ease of use and ongoing platform enhancements

Nothing negative to share. Very happy with solution and we’ve used a variety of other solutions with minimal success

GREAT customer service.

Most important: Combined with a rewards platform

NEED to integrate into POS systems to thrive or become obsolete

Get are helpful. Honest and always there to support

It has lots of options and more flexibility

It's a little more complex to set up and troubleshoot

They have been great and are very on top of issues and taking care of things

I like the fact that it truly has a lot of great built in features and the learning curve on it is minimal

The coupon delivery and you have to re-create keywords in order to implement a new coupon, this is something that can be worked on though

Very good. They are always there to help us and work with us.

Valuable to our existing clients. Everyone these days wants or needs a short code.

The learning curve was a bit hard in the beginning, but they have amazing trainers on the software ([SENSITIVE CONTENT] was ours, she was phenomenal!)

This system is great for my clients

Was a small learning curve but support and been great and love the platform

Very robust system and can be overwhelming

Great, will always use

Easy to use, customer service is great, always helpful

No issues at all. Like the product, no issues