All Listen360 Reviews
1-23 of 23 Reviews
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Matt
Verified reviewer
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Game changer!
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
CONSThe number of clicks to get to the screen to address a at risk user
Sara
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Great product!
Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.
PROSI love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!
CONSSome of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.
Chanda
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed February 2020
Listen 360
Works well for what it is supposed to do. A great way to hear from your customers.
PROSListen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
CONSPulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
Michael
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Customer Satisfaction is Top Priority
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.
CONSNothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.
Carrie
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
So important
Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day.
PROSIt’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events
CONSThe filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without
Vendor Response
Carrie, thank you so much for your great review! As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day!
Replied November 2019
Robert
Consumer Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Listen 360 has a pulse on what is going on.
I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.
PROSEasy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.
CONSThere are times surveys come in for the wrong service line and this effects other scores under other technicians.
Jimmy
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
10 Year Listen360 User
Anytime I have a question, they're very responsive, and the feedback we receive is invaluable to the success of our business.
PROSHow quickly you are able to provide feedback
CONSListen360 pretty much covers everything we need.
Michael
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Simple to implement, valuable insights via easy-to-use interface for all levels of the org
Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.
PROSSimple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting
CONSA bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.
Toby
Music, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2022
Great way to address customer issues
Listen360 is a great tool. If a customer wants to let you know about an issue they can. For our company, that facilitates a conversation that can make their experience much better, and help us correct a problem we might not have known we had.
PROSInstant, direct feedback from your customers.
CONSConfusion with my employees and franchise owners about how the NPS score is calculated, and how to negate a low score submitted by accident.
Tarek
Verified reviewer
Printing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Review
Explaing to my employees how to improve our services
PROSGood Feedback about my Business which allow me to teach my associates
CONSCan't get comments from every client approached
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great software with only two small issues.
Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business.
CONSThey kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in.
Kelly
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Client feedback at your finger tips
I like that I can client feedback immediately after their session.
CONSNone, I think it's great, no improvement I can think of
Manny
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Must Have LSN360
VERY good experience with the product and support tea.
PROSThere is no better way that I've seen for real time tracking of guest experience and NPS.
CONSNew product features and thought leadership (webinars, blogs, onboarding new products) are something that can be improved.
Derek
Non-Profit Organization Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Listen 360 review
Great
PROSGreat feedback that immediate and direct.
CONSGetting emails first thing in the morning. Although necessary, it's hard to start your day at 5:00 or 6:00 am with reviews. Would be nice to get them mid day but I know you can't please all.
Erin
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great Service
Positive
PROSEase of use and the great customer service.
CONSI would like for if someone leaves a bad score that it require them to leave feedback based on that score.
Kendall
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2022
Listen360 will help your organization enhance the customer exprience!
We evaluate our team's performance and compare to other departments within our organization. We utilize it to maintain excellence in customer experience.
PROSHow easy it is to use and that it is automated.
CONSThere is nothing we don't like with Listen360
JOHN
Chemicals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
LISTEN360 REVIEW
My overall experience has been nothing but positive.
PROSits super user friendly, reports are easy to access and understand. Has helped us to improve our retention rate significantly
CONSNothing i can think of. So far it jhas been wonderful.
kris
Health, Wellness and Fitness, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Listen 360 Peer Review
Listening to our members more and identifying issues that we can solve.
PROSThe ease of seeing our at risk customers and for our branches to be able to reach out and assist those customers with their areas of disappointment.
CONSAs an admin, sometimes it is hard to navigate to the right branch or department.
Marley
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Listen360 Review
I really appreciate the daily emails that share the previous days' reviews.
CONSI wish that you could create an automated template email to send to our detractors once their survey has been submitted.
Peter
Oil & Energy, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
My NPS review
Very good, they try to help us but some issues are still open
PROSGreat way to see positive and negative feedback. Customer service is great too
CONSI would like more customizable questions as well as more data on trends. Would like to be able to take reviews and scroll them on tv or monitors for teams to see in main areas
Reasons for switching to Listen360
Better reporting and help with Google and FB reviews
Wanda
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Listen 360 Great Resource
I'm able to minimize member losses with the information I gather from Listen 360.
PROSI like how easy the software is to use .
CONSThere are no issues that I have personally found with the software.
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Listen360
Great customer engagement software for gathering customer insights.
PROSEase of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.
CONSI can't think of anything that I dislike about the software. Listen360 support is very responsive when called upon.
anastacia
Cosmetics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
So easy to use
We are able to see in real time clients comments and reactions to different things we are doing in the salon.
PROSI like that everything is right there for you to see and use.
CONSwe have not found a con yet. very happy with the product
Reasons for switching to Listen360
price