All LoyaltyLion Reviews
1-16 of 16 Reviews
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Alex
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Very good loyalty software but could use a few upgrades
Overall I've been happy with Loyalty Lion. For the price compared to other solutions out there, it can't be beat. Would highly recommend to anyone looking for a loyalty program for their store.
PROSIt's quite easy to use and integrate with BigCommerce. They also have a lot of great features such as points for following on social media, writing reviews, referring friends, etc in addition to points for purchase. They also have a great email platform that sends our emails to customers when they sign up, when they have enough points to redeem a voucher, as well as a monthly reminder to use their points.
CONSI would like to see an updated user interface. It's showing it's age. I would also like the ability for customers to automatically use their points during checkout (I believe this is available for Shopify but not BigCommerce, which we use).
Ben
Verified reviewer
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Easy to setup and requires very little attention once the loyalty programs are running
Loyalty Lion are a great company to work with. They like to keep things simple, as do we, and the approach is working nicely.
PROSOnce setup, this requires very little attention. The integrations are great and admin dashboard is easy to navigate and use. The customer service team are always fast to respond if you ever need them.
CONSThe emails that are sent out from Loyalty Lion out of the box can be basic in appearance, but with the ability to hook up with Mailchimp and Bronto etc. for sending this hasn't held us back.
Saul
Verified reviewer
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
The worst Loyalty platform going
We can't wait to leave. imagine waiting weeks for a reply and when it comes it's conflicting and offers no real help.
PROSNothing, any good aspect is destroyed by the pitiful service they provide
CONSCustomer service is non-existent - you get given conflicting info by people that don't care. Not a nice experience
Reason for choosing LoyaltyLion
A mistake, one we regret. Do not make the same mistake
Carlos
Verified reviewer
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Incredible Price Structure | Easy to Set-up | Powerful Features | Incredible Customization & Support
Paid more at the beginnig than with our previous loyalty program (S-Loyalty), but the value was incredible. Customer value went way up, and I was able to see which rewards get used the most, and get a higher Customer Lifetime Value.
PROSPricing is incredible for larger companies, and I've compared between Smile.io, Swell, S-Loyalty, and Loyalty Lion. The set up is easy, and integrations available are superb. Plus you can customize rewards to really influence customer behaviors to maximize customer value, either through revenue or engagement.
CONSWould love if they could have more integrations to other apps, which I'm sure with time they will.
Danny
Verified reviewer
Food & Beverages, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
The most powerful one-click integration Rewards program out there!
I would recommend LL to any Shopify merchant that is looking to get started with a robust one-click integrated Rewards program!
PROSThanks to how easy it was to migrate from our old rewards program and simple it was to set up with LoyaltyLion, we were able to launch really quickly and saw an immediate increase in customer engagement and retention!
CONSThe only downside is that we use ReCharge for our subscription platform and LoyaltyLion doesn't integrate too deeply with ReCharge. You can generate ReCharge coupons using LL but you can't reward customers for month after month loyalty.
Vendor Response
Thanks for the feedback Danny! Merchants using our integration with ReCharge are able to reward month after month loyalty using tiers - for example a customer who subscribes could be put into an exclusive subscriber tier and therefore get access to exclusive benefits that non-subscribers don¿t receive. Please do get in touch with support@loyaltylion.com if you¿d like assistance getting that set up.
Replied December 2018
Chantal
Verified reviewer
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Easy to use and very valuable!
Competing in the e-commerce space can be difficult so having a really tailored program like this is hugely valuable to ensure customers feel engaged with the brand, and are valued themselves. I look forward to seeing what Loyalty Lion do next.
PROSI love the customer analytics - particularly that I can see who my most valuable customers are and who is at risk. Also the customisation is brilliant. I was able to design a program that perfectly complements my brand.
CONSThere wasn't anything in particular, I'm pleased!
Reggie
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Amazing Product - The best Loyalty Rewards Program for Shopify Hands Down
The on boarding and the setup has been wonderful.
PROSEasy to install and set up, our customers love it
CONSI wish they would roll out new features a little faster
PHILIP
Consumer Electronics, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Essential product for all businesses to help increase profits.
I've been using LoyaltyLion for over three years. I love the refer friends feature and the fact I can reward reviews and social followers with points. My customers love it too!
CONSWe all want free stuff but you have to pay for essential quality software like this.
diandra
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to use software with an excellent price point
An awesome software service which will totally overhaul your rewards program and increase repeat customers.
PROSReally easy to set up and customize your own rewards which is really nice for designing and creating a new loyalty rewards system. Makes it super easy to launch quickly and track and engage with new customers. Very valuable as it can show you which customers are important to your business, and which ones you are losing.
CONSCan't really find any. For this price point, it's absolutely incredible.
Reasons for switching to LoyaltyLion
Too hard to keep track of.
Kieran
Verified reviewer
Consumer Goods, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Good product
We were looking to increase customer loyalty with a simple to use system in a competitive marketplace. So far so good.
PROSOne of the best, if not the best loyalty software out there. We looked at a few and it's a solid option.
CONSNot much, seems to work very well overall.
Briley
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Ancient Nutrition <> Loyalty Lion
Excellent! Everyone on the LL team is really helpful and responsive
PROSIt is very simple to use and intuitive. We experience very little bugs and get great customer feedback.
CONSVery little. I would love a more robust reporting suite. Also, the software can be really slow at times
Natalie
Apparel & Fashion, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
BEST LOYALTY PROFRAM ON THE MARKET
I spent a couple of weeks testing loyalty programs. LoyaltyLion came out on top because of how customisable it is, the customer analytics and refer a friend feature. LoyaltyLion was really easy to setup and once setup it just works. The loyalty emails send automatically and increase repeat purchases. I'm very happy.
CONSNone that I can see. I've been so happy with the service the team provide and the product has helped my business 10 fold.
Hannah
Food & Beverages, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
So much easier that I thought!
It was really easy to set up the rewards and rules - in fact it was even easier than I expected! It took me a while to notice how simple it all was, I was waiting for the moment of complicated set-up to happen and it never did.
CONSIt would be great to have more features for customising look of the widget and panel - without needed a front-end developer. A few options for icon images, shape of the panel etc.
Michelle
Verified reviewer
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great on so many levels.
Overall, we have loved it so far have really nailed how to use some aspects of it.
PROSWe like how we can see and interact with our most active customers.
CONSWe're still on the learning curve but it really has been confusing with the time zone settings that are immovable.
Phil
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Best loyalty program on Shopify
I've been using LoyaltyLion for over two years. It's extremely easy to setup and comes fully loaded with features. I'm able to reward purchases as well as social sharing, reviews, visits - pretty much anything. It has delivered significant ROI for my business - I'd recommend it to anyone!
Anonymous
201-500 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2018
Good Tools
Options Price Facilityes Look and Feel Speed
CONSOnly English Time of Propagation learning curve