All Smile.io Reviews
1-21 of 21 Reviews
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Bianca L.
Verified reviewer
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed January 2019
No API unless Enterprise
I like how simple it is for our team and our customers to use. The UI is very nice and intuitive.
CONS1. The widget is annoying and confuses customers, I don't like having a widget floating on our website for the sole purpose of rewards. For example, if I want to have a chat features, now I have two widgets floating around. 2. No API unless on the Enterprise version. I always detest software that doesn't allow access to their API because you're blocked out of creating anything useful that's custom to your needs. 3. The pop-up widget is confusing to customers. We should have the option of choosing a widget design, or a design that embeds itself into a page like LoyalyLion which is much more intuative for customers to use.
Srikanth
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The only loyalty program app you will ever need for your e-commerce store
Smile was an amazing partner for us, suggested Smile to couple of our clients, lauched our reward program and there was no turning back. Just 4 months into deploying Smile.io, our client store started to witness improvements in their returning customer rate.
CONSNo cons, they had got a wonderful team that's supporting us as in when required
Reason for choosing Smile.io
smile.io had integrations with popular Shopify apps, so it became our go to choice.
Reasons for switching to Smile.io
Marsello was a bit out-dated compared to todays standards.
Denise Nicole
Verified reviewer
Education Management, 1 employee
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2021
What is good about Smile io?
As customer, I enjoy purchasing products as I can redeem points, rewards, and avail discounts. The app also notifies me about my earned coupon and use it instantly.
PROSFor business owners, smile io will help them to attract and retain customers by creating a unique earning programs. You can give out coupons, rewards, points, and discounts that the customers are looking for as they also want to earn as much as they spend.
CONSIt is not advisable for starting businesses to use this app as they charged 50$ monthly. It is a bit pricey but I think it is still worth to try. When I am using the app as a customer, a bug occured that alter the redeemed points I want to make but it only happened once and I think most of the apps experience bugs that is even worst then this. So, I still recommend this!
Molly
Verified reviewer
Consumer Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Great loyalty program app
Smile.io was very easy to set up and use! A lot of basic customizations at lower tiers making it more on-brand with our site. Customer support at Smile has been super friendly and helpful throughout the process of setting up and maintaining our loyalty and referral program. Reasonable price given the capabilities and features of the platform as well.
CONSNot necessarily the easiest for customers to use and wish they had a separate page - not just a widget - for the program. Wish there were more notification options as well to remind customers of points, etc
Reasons for switching to Smile.io
Wanted more capabilities with loyalty program, not just referrals
Tobias
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Checks all the boxes and then some
There are some rare occasions where you get to interact with true greatness. Smile is one of those companies where I got that feeling. They've kept it simple and understandable, but as you dive in you understand that they also are insanely powerful. What adds to the experience is the feeling that they really got your back through the support content and a knowledgeable and empowered customer support team. We're growing our customer loyalty like crazy with Smile.
CONSWe're missing multilingual support or an integration with Weglot/Langify.
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Membership got easier
It's an easy feature to use and set up for memberships or referral programs. I use this every day to solve customer's inquiry regarding their points and this software is really easy to navigate.
PROS-Adding and removing way to get points and redeem rewards are easy. -The simplicity of managing each members/customers on their membership. -Easily tracked transactions through points and referrals.
CONS-Sometimes a bug would occur where points got redeemed automatically.. -There's also a bug where points are redeemed, the discount code would not appear on Shopify. -Location of way to earn points and rewards can be more visible on website.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2019
Very good referral programs
We used Smile.io for almost a year at our company. It works very well with both Shopify and Shopify Plus. The out of the box functionalities are enough to create a very good and engaging Referral and Loyalty program. , and you can even customize lots of features. We eventually migrated to a different platform that provides more advanced features, but I recommend Smile.io to everyone who owns e-commerce and aims to launch a loyalty program in a short time.
CONSThe APIs are a bit limited if you want to set up an advanced configuration. The customer support is pretty good, but sometimes they don't really solve your problem.
Somi
Consumer Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best software for customer loyalty and rewards
It has been great. We strongly recommend every one to try this software
PROSThere are many customer loyalty programs but this is perhaps the only one which offers so many features for FREE. If is extremely easy to use, setup only takes couple of minutes.
CONSThere are very limited options for customisations in the free plan
Reasons for switching to Smile.io
Yotpo’s interface was not that great
Elias
Verified reviewer
Food & Beverages, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Awesome Loyalty APP
Just awesome, really great tool for any ecommerce store on shopify.
PROSI was able to create a full Loyalty program for my Shopify Store in a couple of hours, even more powerfull than multi-million dollar retailers. A lot of funcionalities and automations, really easy tu understand and setup.
CONSMy store is in spanish and they still haven't translated the whole app... neither allow you to manually translate all the labels and strings, just a few. But still awesome and they told me that they were working on that.
Chris
Verified reviewer
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed April 2018
Helps to increase sales through loyalty rewards
Easy to set up and is visually well-designed. There are a lot of helpful articles that they have and send out to best set up and utilize this app. Provides a helpful way to give your customers more incentives to make repeat purchases.
CONSThe ability to customize this app is limited, even on the more expensive plans. The initial sales rep that I spoke to made it appear to be a lot more customizable than it actually is.
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2019
Less expensive but less effective
Easy to set up and easy to operate. Recent changes to the platform have improved the backend experience.
CONSBecause they design the app to be plug and play it limits the customization which causes issues for branding and user experience.
Reason for choosing Smile.io
Less expensive.
Heather
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2020
Great Started Product
It really helped build the foundation of my loyalty program. We started using the free version and it caught on pretty quickly! The retention factor of having a loyalty program has been huge.
CONSIt is limited to very few POS systems. I left because it is not compatible with Lightspeed.
Kamal
Information Technology and Services, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2022
Best Loyalty Program
Great
PROSIt can be set up in less than 5-10 mins. Very suitable for fashion stores in shopify. You can track and manage loyalty programs and referral programs.
CONSWould be better if it has affiliate marketing features and its tracking system
Reason for choosing Smile.io
Simple and affordable
Michael J.
Verified reviewer
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Really Great Platform, Nicely Evolving, Great Support
It's been easy and fun. I highly recommend. Nice new features always in development.
PROSOur rep is incredible. It's easy and intuitive to use. It looks pretty good out of the box too.
CONSCouldn't have a custom logo for the launcher that would resize correctly. But that's pretty minor.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great reward platform for our customers
Such a great tool! The UI is fantastic and the functionality of the software enables us to stay in contact with our most loyal customers.
CONSIt should have come out much sooner! I had to suffer through other providers that were far less superior for too long.
Mahantesh
Apparel & Fashion, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2022
Best customer loyalty tool for ecommerce
It's a very user-friendly tool and definitely gives a good ROAS
PROS- Seamless integration with Shopify and Klaviyo - Has an easy drag & drop editor to create emails - Provides in-depth loyalty stats about the email subscribers and customers
CONS- It does have an inbuilt integration with Attentive for SMS Marketing - The email builder is basic and we will need to have the emails built on our ESPs
Shamaia
Verified reviewer
Apparel & Fashion, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Viral hack
Personal recommendation will forever trump paid ads! Lol trump! Giving people incentive to share your business with thier friends creates the opportunity for viral success. Make it make sense for your business but make sure you give people the credit they deserve for sharing your businesses content!
PROSBeing able to create referral program is priceless!
CONSI use the free option so I'm limited to fewer options of sharing. I don't think the overall price is fair
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed February 2020
Great option for bigger businesses
Smile provided a great service and was really easy to customize and highly engaging for customers. I just wish they offered the service at a lower price point.
PROSSmile offers some excellent features for VIP programs such as discounts, free gift with purchase, and contest entries you can offer customers. Another thing I like are the milestones they allow you to set so you can create tiers in your VIP program.
CONSUnfortunately, this service is not practical for smaller or starter businesses because they charge $50 per month and up. This is just too expensive for smaller businesses so a free application is a better option if you can't afford it, but the free ones won't provide you with as many features.
Charles
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Excellent
Have really enjoyed using this in the store and look forward to having this software continue to grow business.
PROSEasy to use. Love the idea of rewarding customers on purchases.
CONSHaven't found anything to complain about yet!
Mansi
Verified reviewer
Computer Software, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
#1 software for increasing customer retention
I like the best that their software is easy to use and understand. The UI is very intuitive, and one of its best features is the Rewards Panel. I was able to build a personalized rewards experience for my regular customers, and it helped me gain more traction on my website. Its intuitive design integrated very easily with my shop, and its rewards panel was also very easy to use and understand for the customers.
CONSNo cons identified so far. Excellent software
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Almost perfect!
Super easy to set up and lot's of awesome features - if you're willing to pay a price that's slightly on the expensive side.
PROSIt's very easy to set up - anyone could do it. Functionality is great - there's a lot of ways you can go for incentivizing customers for giving refferals.
CONSIf you want to customize some things such as referral program messages, you need a version of the tool that's priced higher.