SpringBig gives us a lot of options our old SMS system did not. It is much easier to format messages and insert images. We can also target way more groups now. And the customer service is top notch.

We can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.

The system is easy to learn/use! Once I was taught once it was really intuitive the next time I needed to use it! I love that is has different picture option to change up what customers are receiving! My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when!

I would love a mobile version where I could pull up the click rate optics! Or maybe even just a daily or weekly report of how texting went. I think that knowing is really helpful but I don't always remember to go check after I've sent the message. It would be great to get an update on how it went after it has been out for a few hours

Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed.

Fairly easy to use, covers basic functional needs

List management sucks and is blocked from the client. We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging. I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery. I would not recommend this service.

I’m satisfied and used in all of our store

Ease of use and easy to teach. SpringBig staff is always willing to help and train.

Cost for pictures messages. It seems to be eating most of the credits

Overall our experience has been good and we enjoy using it.

I like the multitude of options as well as the customer service our rep [SENSITIVE CONTENT] has provided us. He has gone above and beyond.

I don't like that I can't set up a double points reward day based on the day and in a set time frame to shut off.

I like how we are able to easily schedule and connect auto text messaging and actions for our clients. This allows us to do deals and specials through our loyalty program with ease.

the interface is a bit clunky and so is the customer wallet feature.

We are trying to drive traffic in and sometimes SpringBig doesn't work that great with PosaBit

Texting and adding points to customers has been great

It has been hard since we have PosaBit and no one really has a firm answer for the best was to do extra stuff like matching up SB to Pos in the system for discounts

The programmed texts, and the integration with our POS (LeafLogix) both work very well

sometimes, users do not get texts delivered because their Mobile provider blocks it

waste of time I missed my lunch delivery for mass text using a competitor

signed up text messaging marketing they were very communicative. I got my credit card charged it then I didn’t hear from him for days. We missed our lunch.

lack of follow through communication is poor they don’t act or move, till you threaten to leave

Garbage , trash, horrible, run far away from spring big and fast!!

It’s all shiny and pretty but the staff, costumer service is garbage. They are trained scammers. Specifically sales rep/costumer service guy name Tom

They are a scam and your business will lose revenue

It has been a very positive experience but I must reiterate that is because [SENSITIVE CONTENT] is our sales rep. We would have left for another firm otherwise

[SENSITIVE CONTENT]has shown us how to utilize every capability of the software to enhance our customer interactions and works with us every week to make sure we stay on the right path

Very expensive for broad campaigns once you have a lot of users - forced to do targeted campaigns which are great but require more time

I love SpringBig, this system has helped our store immensely.

I lvoe the fact our customers can redeem points and get alerts on our latest deals.

I wish we didn't need MMS messaging to reach all subscribers.