All Verified Reviews Reviews
1-19 of 19 Reviews
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Younes
Verified reviewer
Packaging and Containers, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
My favourite tool for customer reviews
- Great customer service team. - Great prices. - Many features to use.
CONS- Different account per country, but it doesn't affect the customers
Michael
Luxury Goods & Jewelry, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Much better than TrustPilot! A great value, simple to use, excellent support
I have zero complaints, [SENSITIVE CONTENT HIDDEN] and his team have been amazing!
PROSWe were a customer of TrustPilot for many years, and sadly we couldn't trust them! They continued to raise prices at an exponential amount with lower and lower support; and their interface was sorely in need of updates. Our requests and suggestions about how to improve their offerings were ignored completed. And worst of all they became an agent of extortion in many situations when rotten clients would posting extortion level reviews. Even when we showed admin at Trustpilot that the client was threatening to leave terrible reviews if we didn't give them discounts of 50% off our products Trustpilot refused to remove these bad reviews. Trustpilot also had so many reviews being posted about products that we don't sell at all. We are a jewelry manufacture and we'd have almost daily posts from people saying they liked the TV that we sold them... To have these removed was such a waste of time and admin at Trustpilot could do nothing about it. Overall it was a horrible nightmare working with Trustpilot.
CONSVerified Reviews was less expensive, near-instant support for questions or any issues we had in using their system. We have zero fake reviews being posted, no spam, simple monthly fee, SEO ranked, my staff love the interface, it's a 100x's better than Trustpilot!
Reason for choosing Verified Reviews
Super support, very fast communication, monthly simple fee at a reasonable rate. Very good software and UI, great logic for reviews. Our clients don't need to register to leave reviews.
Reasons for switching to Verified Reviews
I explained this in my previous field
Lukas
Luxury Goods & Jewelry, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2022
Its a disgrace
Its horrible
PROSIt integrates easily and operates okay when it works....when it works
CONSThe customer service is truly a disgrace, as a german speaking customer you will be absolutly looked over, nobody will care for you, your emails wont be answered, your calls will end nowhere, their hotline is literally not answering any calls its just disgusting. Do yourself a favor and chose ANYBODY but not them
Reasons for switching to Verified Reviews
horrible support, literally the worst ever
Peter
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Pleased with Verified Reviews
Sometimes the Product Reviews did not show correctly on my website. However, [SENSITIVE CONTENT HIDDEN] and the staff at Verified Reviews were very accommodating and responsive to fix the problem. They were FAST and EFFECTIVE at fixing the problems.
PROSEase of use and straight forward. They were able to port Amazon Seller reviews to my store. Reasonably Priced.
CONSThe way Google picks up the Verified Reviews and displays them on the Search Results is not obvious. It would help if there was an explanation for that.
Bob
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
We really like this.
Having these reviews in our webstore and for products as well increased our ranking and conversion rates.
PROSThe service is first class. And its not a one-size fits all. We run a custom cart and webstore. Verified Reviews has helped us implement this just the way we wanted it. And the price is reasonable.
CONSNothing really. There is work involved to respond to negative reviews, but this investment drives us to continuously improve.
Chris
Verified reviewer
E-Learning, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
We Don't Recommend Verified Reviews or Skeepers. Period.
We don't like anything about Verified Reviews. It is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card.
CONSIt is slow and glitchy, the user interface could be better, support is non-existent, and better options exist. We only heard from their support team when they had an issue with our credit card. They blame Google for all of the issues, and then they tell us that we have to deal with Google. When we call Google, they tell us the issue is with Verified Reviews. The service hasn't worked for over 6 months. They expect us to continue paying for a service that doesn't work. They refuse to accept responsibility for their product. Half the time you can't log in to the system, It randomly redirects you back to the login page.
Reason for choosing Verified Reviews
Their sales team promised us fantastic support and a great user experience.
Morris
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Customer Reviews Count
Provides EZ access of customer reviews for new customers. EZ access to US staff to correct any issues that may arise.
PROSVery professional execution, visibility, and the ability to address negative reviews with the customer.
CONSNo real disappointment with our usage and satisfaction
Reason for choosing Verified Reviews
Sometimes your 1st choice is best choice
Charlie
Apparel & Fashion, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Amazing for the price
They offer all the same functionality as some of the bigger names in the reviews market for a better price. Their staff are friendly and have been extremely helpful on the rare occasions I've needed to speak to their support.
PROSA very simple interface that's intuitive to use. They also have a Magento integration that looks great, and they were amazing at providing support for this. Auto-moderation for reviews under a certain score is brilliant.
CONSThe only issue I find is being required to send at least one message to the customer before requesting the removal of a review. I understand why this exists, but there are rare occasions it's not needed. Minor nit-pick really.
Wendy
Arts and Crafts, 1 employee
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Review gurus
I am indecisive on this. You need a few months to see if this would even be helping you
PROSThis is supposed to boost your sales. It's fairly easy to use
CONSTook awhile to figure it out. It's not exactly user friendly, but things just keep getting easier.
Austin
Computer Software, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Customer service is pretty good but we see some disputes between google and verified reviews
Pretty good. Platform is easy to use, [SENSITIVE CONTENT HIDDEN] is great, but the discrepancies between google and verified reviews make it hard to know how many more reviews we need to get to get the google stars on our ads.
PROSIt is very easy to use and is user friendly. Also our account manager [SENSITIVE CONTENT HIDDEN] is awesome!
CONSThe reason we us verified reviews is to get the google ads star rankings on our ads and there are some issues with that sometimes. Verified reviews will say we have 108 but Google says we have 99 and we need 100 (according to google) to get the star rankings. So I am not sure if that is a verified reviews issue or google issue but that's the reason we use verified reviews so if that isn't working it's kind of annoying.
Aline
Health, Wellness and Fitness, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2024
Solution à fuir, aucun support et que des problèmes
Problèmes sur problèmes et aucun service client et support derrière. Je ne recommande vraiment pas cette solution qui a perdu tous les bons aspects qu'elle avait il n'y a pas si longtemps.
PROSLa réception et la modération d'avis est simple. Il est possible d'avoir plusieurs utilisateurs sur la plateforme avec différents rôles.
CONSCes derniers mois Avis Vérifiés à évoluer. Le service support n'est maintenant plus joignable directement. On peut passer par un robot mais impossible de parler avec un humain donc dès que le problème sort de l'ordinaire on est coincé. J'ai dû annoncé que je voulais partir pour enfin avoir un retour. Et malgré l'accès direct à un commercial, il a fallu encore plus d'une semaine pour que mon ticket soit traité. J'ai mis un mois à résoudre un problème par manque de réactivité de leur part... Et aujourd'hui encore le problème n'est finalement pas résolu. Pourtant j'ai bien précisé qu'il y avait un mapping à retirer, on m'a garanti que tout était en ordre, il n'empêche que mes avis ne remontent plus sur mon site... C'est donc très embêtant de payer un service qui ne fonctionne qu'en partie, service qui d'ailleurs à augmenter sans avertissement. Je me suis donc retrouvée engagée sur 1 an avec un nouveau montant dont je n'avais pas connaissance. Et ils en ont profité également pour faire payer des services avant gratuits... La dernière en date vient de la mise à jour de leur logiciel de gestion. D'un coup, j'ai été effacée en tant que contact de facturation principal alors que cela faisait 2 ans que mon adresse email était renseignée. Les factures étaient donc envoyées à une adresse email qui ne fonctionnait plus.
Déborah
Real Estate, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed February 2024
Déception entre la "vitrine" et la réalité
Je suis peu satisfaite de mon expérience avec Avis Vérifiés. J'étais séduite sur le papier par les fonctionnalités et la notoriété de la solution, mais la mise en route a été très difficile, visiblement vous n'aviez jamais eu de cas client comme le mien à traiter et j'ai dû batailler pour obtenir ce que je souhaitais. La solution n'est pas vraiment adaptée à mon secteur d'activité (promotion immobilière) et j'en suis déçue car une autre solution identifiée convenait finalement davantage.
PROSNotoriété de "Avis Vérifiés" / Perspective de pouvoir bénéficier d'une plateforme unique "SKEEPERS" avec les différentes solutions utilisées mais c'était une illusion.
CONSLa mise en place d'Avis Vérifiés n'a pas été simple dans mon entreprise, il y avait un réel décalage entre la présentation "commerciale" et la réalité une fois le paramétrage à effectuer. De plus, je trouve l'interface assez mal faite, peu ergonomique, la connexion saute régulièrement.
Reason for choosing Verified Reviews
Je pensais que le fait d'être déjà cliente de Skeepers (solution "feedback management") permettrait de n'avoir qu'une seule et même plateforme, avec des passerelles entre les 2 outils. Malheureusement, ça reste 2 outils complètement distincts sans synergie. Et pas de remise pour être déjà cliente d'une solution SKEEPERS.
isabelle
Consumer Goods, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Pas à la hauteur
aucun expérience puisque deux mois après la solution n'est toujours pas implémenté malgré nos multiples relances et demandes. Les avis ont été envoyé le 15/12 toujours pas sur la plateforme. Obligée de relancer sans cesse et aucune réponse ou réactivité
PROSaucun avantages et nous regrettons vraiment d'avoir signé
CONSpas de suivi,; pas d'aide, pas d'accompagnement, obligé de relancer 100 fois et jamais de réponse
Reasons for switching to Verified Reviews
a la base car le seo était meilleur chez vous et le commercial m'a proposé un meilleur suivi... la blage
Arnaud
Consumer Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2024
Quand l'actualité de NetReview/VerifiedReview/AvisVérifiés/Skeepers vous ratrappe
Manifestement mauvaise. Je suis désolé de ce très mauvais feedback mais tous ces éléments ont été partagés à plusieurs reprises avec les équipes.
PROSIl y en a sûrement eu mais sincèrement nous les avons oubliés
CONSIntégration très problématique et complexe Echanges avec les équipes peu productifs Conseil d'implémentation qui au final ont été contre productifs Flexibilité de la solution inexistante Reporting non adapté à nos besoins et sans rapports avec l'implémentation
Reason for choosing Verified Reviews
Je ne sais pas pourquoi ce choix a été fait.
Ju
Capital Markets, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Verified Reviews
Amazing on-boarding team, Rep was the most pleasurable person I've had to work with in well over 10 years of business. Thank you VR Team! Customer of 2 years now.
PROSCustomer Support Ease of use Advanced Tools
CONSN/A - All went well. The review site is easy for not only our team, but our customers.
Cedric
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Best review solution
Happy customer since 4 years.
PROSVery convenient solution. Easy to install and use. Best customer support.
CONSBack end of the solution could be improved.
paul
Retail, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
PROBLEME DE CONNEXION PAS DE CONTACT DISPO JAMAIS DE REPONSE
MON INTERACE NE FONCTIONNE PLUS.
CONSPAS MOYEN D'AVOIR UN CONTACT.
Tarik
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Retour Vallée Doan e-commerce
très bonne expérience global ( mise a disposition d'appel visio de pdf explicatif ect....
PROSla récolte d'avis est primordiale pour un site e-commerce, après avoir fait le tour de plusieurs récolteurs d'avis il nous semblait évident de travailler avec "Avis vérifiés" car elle inclut aussi l'avis de notre site et pas seulement l'avis produit c aussi une aide pour le SEO a ne pas négliger
CONSla mise en place peu parfois etre difficile pour ce type de logiciel, cependant avis vérifier nous accompagne avec bienveillance en nous assignant un de leur agent qui nous aide a des appels visio tous est bien expliquer pour que la mise en place soit facilité
Claudia
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Verified Reviews, Muy buenos resultados
Debo resaltar la excelente guía del personal de atención al cliente, muy serviciales y eficientes.
PROSes de uso muy facíl y tiene un costo muy accesible. Su equipo de apoyo es muy atento, rápido y eficiente.
CONSRealmente no encontré fallas resaltables, es un programa muy amigable.