We're level-setting the effectiveness of our reps, and making their action lead to direct impacts to customer success.

We use Gainsight to support our customers. Specifically we are a cloud based subscription company and we are able to understand our customers better along with their ACV's and how well they are doing.

Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well.

I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.

The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

I will echo what others have said about Gainsight - it was a very difficult deployment.

I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.

I really like how this software helps me to manage my portfolio, goals for each account and track to completion.

They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success.

The key will be limiting the learning curve so we aren't overwhelmed with too many features at once.

Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate.

I love the tasks feature and intuitive it is however I am still trying to figure out how I can see a full picture but we are in the set up phase.

Overall the tool has held up its end of the bargain.

It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms.

Overall, I'm satisfied with the tool. It's a required piece to the organization of my role.

The tool is REALLY hard to navigate as an admin.

Overall great -- even when we run into issues, they  are quick to help and support.

Gainsight is extremely easy to use, integrates with Salesforce, and gets me the the info I need to do my job as a customer success manager.

Permissions can be a little tricky, and often the jankyness of salesforce can shine through what this software does.

The recorded training was very long and painful.

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

The comprehensive dashboard and easy to use cockpit for timeline activities.

The ability to automate and streamline all your workflows is unparalleled.

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

We integrate ours with Salesforce, and sometimes it's difficult to navigate between the two products.

Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.

I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.

It is a good app for managing customer relationships as it's UI(user interface) is good.

Salesforce's workflow is POOR requiring going back and forth to different screens. It's glitchy - if you edit a calendar item, it creates a NEW one.

We require a CRM solution to track our customer data and enable sales intelligence.

Integrates with other business tools. Offers strong customer support options.

NO control on records - for example, I can't delete any history item.

Really nice options for setting up a support site.

Good to have a place where I can tell my requirements and come to know the one solution.

If you're not an admin, is difficult to know the rules behind the dashboard reports and automated emails.

The feature shows only the problem and does not give any suggestive pointers to correct that.

Good for what I need it for, entering new leads, tracking sales pipeline, looking back and forward on data.

This program truly adds value that would otherwise be lost. The interface is easy to use and allows you to get up and running quickly.

There are some time it showed some technical problems.

Customers are happy that prod is nice. Good to know that I need to use integration.

Just hope it doesn't happen over the weekend, which it totally did.

The prices are outrageous. As a small business owner; it is a horribly large pill to swallow to pay that steep of pricing- especially as you are beginning your journey of entrepreneurship.

Good for easy and a high speed searching and it gives a better features on updating the data the functionality and giving a customer support data base.

It's mobile app is very good and easy to access like this software manages customers,  their mails and meetings in a single view.

The code quality was awesome and the staff was super helpful. I think I'm getting the value for my money using this product.

I thought I could tackle the beast as we were experiencing incredible growth in our marketing agency.

No customer website traffic integration. This ultimately caused our move to Intercom.

Salesforce can be very heavy when handling multiple pages which often leads to lags. There are additional issues that occur in customisation and merging of pages.

We love Desk at GoSquared because of its easy-to-use interface, and affordable pricing for a small team.

I've been a customer of desk.com over 2 companies now and for straight-up end user support, it's a great product.

I like the interactive UI that makes access to varying tools and functionalities easy. I also like the mobile experience and the ability to integrate the software with third-party softwares.

It gets and responds to requests much more effectively and greater transparency. I used to hesitate to send a request, now, I use the resource stay productive.

Can't add screenshots of error message which can be rather cumbersome. Also, multiple error messages across a single event can be too much to sit and type out.

The reporting in this is just awful. Does not provide anything similar to what Saleforce provides unfortunately, and even the custom reports are bad.

I have had to get a pen replacement, and have several trouble shooting conversations with the shipper regarding not being able to scan in devices.

Too many unused fields that muddy up the screen and info can get lost in all the blank fields.

As a helpdesk case tool, it works. Great for simple troubleshooting and just general inquiry cases where by correspondences are kept to a minimum.

It is extremely easy to use to give you the best results. Salesforce is a remarkable program because it is constantly changing and adapting to the times.

Role Hierarchy & Permission sets are difficult to understand and multiple roles assigning can be difficult.

This software is awesome. It takes the stress out of constantly updating your CRM by making  it seamless and integrated with our email.

Easy to use with great functionalities. Project tasks are easy to view and track.

Being able to include information on new prospects and clients is very helpful and it's easy to add to do items. The sales funnel process is user friendly and easy for other employees to view.

Provides a nice clean interface that does not have too rabbit holes to fall into.

Doesn't provide customer support, the salesforce community doesn't always have the answer for you.

Salesforce Essentials is easy to use & user friendly. Our team has really enjoyed the ability to search/filter our leads.

I really like how Salesforce is the best in its industry and offers great CRM software.

Good for connecting potential customers. Can be integrate with onother system  and software.

US Dollar

Gainsight CS is a customer success solution that helps organizations streamline customer onboarding, retention and support operations via a unified platform. It enables employees to configure workflows, analyze the customer journey across multiple channels and handle the training and implementation of new customers.
 
Gainsight CS lets administrators create surveys using custom templates, analyze customer responses and set up automated follow-up reminders. It facilitates integration with several third-party applications such as Salesforce, HubSpot, Slack, Google Analytics, SAP CRM, SurveyMonkey and more.


LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

User Management

360 Degree Feedback

Customer Segmentation

Reference Management

Sentiment Analysis

Communication Management

Customer Database

Collaboration Tools

Account Alerts

Customer Experience Management

Configurable Workflow

Survey/Poll Management

Workflow Management

Video Support

Revenue Management

Visual Analytics

Activity Dashboard

Advocate Management

Customizable Questions

Account Management

Customizable Templates

Customer Management

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Third-Party Integrations

Onboarding

Campaign Management

Health Score

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Gainsight CS

In Person

Live Online

Webinars

Documentation

Videos

With Salesforce Starter, find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is the fastest, easiest way to get started with a complete CRM. Pro Suite takes Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality.

Support Ticket Management

Forecasting

Internal Chat Integration

Multi-Channel Management

Text Analysis

Lead Capture

Document Storage

Activity Tracking

Data Synchronization

Sales Pipeline Management

Referral Tracking

Calendar/Reminder System

Pipeline Management

Lead Database Integration

Calendar Management

Call Center Management

Data Import/Export

Win/Loss Analysis

Customer Support

Contact Management

Lead Verification/Validation

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Performance Metrics

Routing

Territory Management

Shared Contacts

Multi-Channel Communication

Marketing Automation

Queue Management

Landing Pages/Web Forms

Support Ticket Tracking

Social Media Integration

Lead Segmentation

Real-time Updates

Email Management

Source Tracking

Field Sales Management

Reporting & Statistics

Predictive Analytics

Segmentation

Chat/Messaging

Calendar Sync

Lead Nurturing

Interaction Tracking

Dashboard

Alerts/Escalation

Commission Management

Contact Database

Lead Qualification

Appointment Management

Quotes/Estimates

Negative Feedback Management

Task Management

Sales Forecasting

Prospecting Tools

For Mac Devices

For iPad Devices

For Startups

Ticket Management

Knowledge Base Management

Self Service Portal

Sales Activity Management

Search/Filter

Web-based Deployment

Client Management

For Small Businesses

For Real Estate

For Insurance Industry

Knowledge Management

14-day free trial, no credit card required.
$25/user/month (billed annually) for up to 5 users.

Gainsight CS vs Salesforce Starter

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons