In our case, a multi-language Knowledge Base is missing to make the KB more complete.

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.

Businesses need to incorporate all elements of the flywheel in order to ensure the best possible user experience. Keep up the good work Hubspot.

For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.

Hubspot is very responsive and provides excellent customer service.

On top of this, the customer support is awesome. They are quick to respond and super helpful.

The Hubspot Knowledge Base is still missing some critical elements. The biggest feature missing (IMHO) is the ability to have articles appear in multiple locations.

There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive.

They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

I like that Hubspot tracks emails and calls easily and makes it simple to track leads and active customers. I also like that it integrates with slack and google calendar.

It was easy to implement, the interface is extremely friendly and they also have an active support for the client.

The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool.

It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.

I loved being able to tie tasks to the customer on the CRM side of things and loved being able to utilized the chat feature to make service tickets.

Their support is readily available and they take feedback really well. As a whole, they are great to work with and always have a good interaction with their team.

The ease of setup was the best thing about it, and given that it integrated seamlessly with our preexisting HubSpot apps, it was a no-brainer.

Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

There is no visibility into our chatbot conversations before they are handed off to a human.

Great value for the money. You will be able to integrate marketing, customer service,  sales and have them communicate across all teams seamlessly.

I have been using it for less than 3 months and feel super comfortable using this CRM. Everything is nicely organized and it is a very nice 2019 CRM.

Ease of use has been great and the addition of the Custom Templates has added nice personalization. Organizing is a breeze by being able to drag and drop categories, subcategories and articles.

If you have more than 5 pipelines we should have a large screen, or else you will get bored of doing scroll aside.

It helps you to keep a record and a track of each subject, which is good for not forgetting anything.

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Looks very old school, we got a lot of negative feedback on this from employees, and management wasn't going to let us use it as is for client training.

Overall a great software. Great team and great with feature requests.

Higher customer satisfaction, growing training revenue stream, and increased training consumption.

Love the analytics and UI is very user friendly.

Customizing the design to a more modern look would have been very costly and time consuming.

It’s nice having the ability to run live events in the same environment as the LMS.

Out of the box ability to charge for training, capture analytics and create courses. Great API support to tie into other platforms.

You need to involve customer support or a CSM. Limited customization of reporting and no push reports.

I really appreciate the ability to log in as our users and see what they see.

The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another.

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing.

Some of the UI elements can be difficult to navigate at times.

Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo).

Ease of use and ability to implement Subscription Program as part of their offering. Simple navigation, but flexible enough to customize for each user.

No option to customize reports while exporting them is a little drawback.

The ability to have unlimited students and different domains to house internal and externally facing content separately.

Overall the system is great and accomplishes what we need.

Very easy to use and set up - and you get great ability to measure what your customers are doing.

Skilljar has been amazing to work with and the access to customer service has been impeccable.

Skilljar is a great partner - responsive to our business requirements and very agile.

Limited in comparison to typical LMS solutions.

You drive your own course, start to finish. For that alone, Skilljar rocks.

It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

And the customer service has been a dream come true - always responsive and helpful for essentially any problem we give them.

Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations.

Easy to use, reliable, robust starting platform.

US Dollar

Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation and conversion analytics.


Service Hub comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations, improving transparency across teams. Additionally, its help desk and ticketing module helps users record and resolve customer issues and demands, by monitoring clients’ history, agents’ response time and feedback.


Service Hub facilitates integration with a various third-party solution such as SurveyMonkey, Eventbrite, Wistia, Zendesk and more. Pricing is available on monthly subscriptions and support is extended via phone, live chat and documentation.



LongDescription

Support Ticket Management

Surveys & Feedback

Meeting Management

Document Storage

Transfers/Routing

Customer Service Analytics

Workflow Configuration

Knowledge Management

Categorization/Grouping

Pipeline Management

Communication Management

Customer Database

Offline Form

Automated Routing

Call Routing

Email Templates

Self Service Portal

Account Alerts

Contact Management

Customer Experience Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Workflow Management

Email Management

Ticket Management

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Account Management

Chat/Messaging

Customizable Templates

Customer Management

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Contact Database

Prioritization

Feedback Management

Appointment Management

Client Management

Autoresponders

Customer History

Third-Party Integrations

Canned Responses

Onboarding

Live Chat

Real-Time Analytics

Engagement Tracking

Employee Management

Performance Management

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Single Sign On

Voice Mail

Rules-Based Workflow

NPS of Customers

Calendar Management

Customizable Fields

Collaboration Tools

Data Import/Export

Help Desk Management

Survey/Poll Management

Real-Time Data

Client Portal

Social Media Integration

Real-Time Notifications

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Service Level Agreement (SLA) Management

Multi-Language

Real-Time Reporting

Customizable Forms

Task Management

Health Score

Virtual Assistant

Customer Support

Web browser (OS agnostic)

HubSpot Service Hub is free to get started and will grow with you.
Service Hub Starter starts at $45 per month.
Service Hub Professional starts at $450 per month.
Service Hub Enterprise starts at $1,200 per month.
See more information here: https://www.hubspot.com/pricing/service?edition=starter&term=monthly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

HubSpot Service Hub

In Person

Live Online

Webinars

Documentation

Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. 

Turn new buyers into successful users:
Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. 

Partner with the experts in external education:
Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. 

Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. 

Improve customer retention:
Trained customers are more likely to use your product, understand the value, and not churn.  

Get data-driven insights:
Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business.

Strengthen the power of your brand:
Create an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. 

Companies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar.

HubSpot Service Hub vs Skilljar Customer Education

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