There was not anything about the software I can find fault with.

Livechat is awesome, very smooth engage feature is great, we can create the campaign to segmented our customer.

Froged is an impressive Behavioral Messaging Platform like Intercom.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden]  who is open to challenges.

I treasure the fact that the software is user friendly and allow me to get started really quickly.

Nice onboarding, very easy event tracking setup, responsive team with Slack channel.

Before to start working with Froged our team was using different tools such as Active Campaign and HelpCrunch. Nowadays we can do the same in just one tool, saving times and costs.

Fantastic support and a great system for your priest to grow with.

This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.

Integration is very easy and the experience for the users is very familiar so it's easy to provide support.

It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.

The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything  pushed through the mobile App so don’t miss an instance.

At the moment I don't find any noteworthy negative aspects.

The functionality, user interface, performance and features of Froged is hands down top in the market for the price it's offered at.

I dont like that you have to pay a price for each new feature, although you just want to try and test it.

Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages.

Lack of some basic functionalities like export and search. It was quite sluggish at times.

Knowledge base has got to be my favourite function though. So slick and easy to set up.

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team.

We love the fact that we can reach out to user based on their actions, so we engage only when they need us. Unobtrusive and easy to tailor to our unique business needs.

This is great for customer service they recommend this product.

Froged is a fantastic software that has all the features that makes it one of the best chat platforms in the market.

Forged is the main way we give support to our users. It is easy to integrate, provide help, see what users like and read and it is intuitive for them as well, so there is no learning curve.

Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up.

Great Functionalities Better For Deep Integrations.

Not to much cons for what they offered, may be miss some tutorials matirial.

The knowledgebase and update sections also help users to feel more connected to us and answer their own questions. Froged team is very responsive and quick to support and solve bugs.

Kind Toad for Live chat support and user aalytics.

The experience so far is great. They are constantly improving the tools and have great support.

First of all, the UI is super clean, intuitive and simple to navigate.

It takes a bit to setup and doesn't have Segment support.

I really love the 'universal inbox' way of thinking. One inbox for email, chat, facebook and twitter - a good app to streamline my customer service.

In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.

The software allows up to 8 agents  (and more) to engage clients on the Whats-app social media channel.

I was using Zendesk, but Zendesk adds attachments as downloadable links. My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.

It's a perfect tool to support customers on whatsapp.

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Thanks to both the macros and the overview, we handle way more emails in less time. We can also keep track of invoices far more effectively now - rather crucial.

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.

That tension disappeared as soon as we started using Casengo.

It's a very quick way to empower your Customer Success teams.

They provide excellent support. Casengo knows how to give good customer service.

Nice, quick and easy app for my client service.

It helps to respond to customer queries on the whatsapp channel in real -time.

Perfect Customer Support for WhatsApp Integration option.

As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation.

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the  device has to synchronize with the software.

Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.

Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Customer service was fast and friendly. Really enjoyed this product.

I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what. With Casengo, all my email troubles are gone, because of the universal inbox.

There can be some UI improvements. Browsing through cases for examples is not ideal.

Euro

FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. 

Our focus is on the entire customer journey from Onboarding and retention to proactive customer support.

We provide complete customization with our scalable and adaptable technology from -
* Behavioral segmentation
* Product Flows
* Knowledge Base 
* Email campaigns
* NPS Surveys
* In-app widget
* +2k integrations and API
* Dedicated CS Manager and Dev team 



LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Multi-Channel Marketing

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Workflow Configuration

Knowledge Management

Communication Management

Customer Database

NPS of Customers

NPS Survey Structure

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Template Management

Data Import/Export

File Transfer

Process/Workflow Automation

Self Service Portal

Contact Management

Customer Experience Management

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Complaint Monitoring

Queue Management

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Account Management

Community Management

Chat/Messaging

Customizable Templates

Customer Management

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customer Engagement

Customizable Branding

Behavior Tracking

Reporting/Analytics

Usage Tracking/Analytics

Widgets

Monitoring

Feedback Management

Customizable Forms

Video Conferencing

Drag & Drop

Negative Feedback Management

Auto-Responders

Customer History

Tagging

Content Creation

Third-Party Integrations

Canned Responses

Onboarding

Live Chat

Campaign Management

@mentions

Search/Filter

Customer Communication

Email/Help Desk

Knowledge Base

Chat

11-50

51-200

201-500

501-1000

Froged

Live Online

Webinars

Documentation

Videos

Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting.


The software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct.


Users can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.


Monthly and annual subscriptions are available. Support is offered via email, chat and over the phone.



Customer Service Analytics

Email Templates

Support Ticket Tracking

Chatbot

Prioritization

Web browser (OS agnostic)

Premium: €29 per user per month (+unlimited conversations).

Enterprise: €44 per month per user (+first WhatsApp number for free).

Custom: €59 per month per user (+multi brand).

Froged vs Grasp

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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