I really love the 'universal inbox' way of thinking. One inbox for email, chat, facebook and twitter - a good app to streamline my customer service.

In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.

The software allows up to 8 agents  (and more) to engage clients on the Whats-app social media channel.

I was using Zendesk, but Zendesk adds attachments as downloadable links. My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.

It's a perfect tool to support customers on whatsapp.

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

Thanks to both the macros and the overview, we handle way more emails in less time. We can also keep track of invoices far more effectively now - rather crucial.

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.

That tension disappeared as soon as we started using Casengo.

It's a very quick way to empower your Customer Success teams.

They provide excellent support. Casengo knows how to give good customer service.

Nice, quick and easy app for my client service.

It helps to respond to customer queries on the whatsapp channel in real -time.

Perfect Customer Support for WhatsApp Integration option.

As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation.

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the  device has to synchronize with the software.

Rediciculously fast response time to incoming requests, and a boost in sales, because fast response is a big factor for choosing a software vendor like ourselves.

Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Customer service was fast and friendly. Really enjoyed this product.

I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what. With Casengo, all my email troubles are gone, because of the universal inbox.

There can be some UI improvements. Browsing through cases for examples is not ideal.

The collaboration framework is very useful and it just lacks integration with Google calendar and I hope you can add it to future releases.

Agents can easily create their own views. We have reduced the tickets resolution time significantly and our clients are very happy with the advanced portal features.

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.

The new interface is awesome and very user friendly.

Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.

It is one of the best customer service and workflow solutions we have seen in the market.

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

We had a problem managing customers¿ requests and follow up calls on their open cases.

Very great and responsive customer support. All customizations were as requested.

Despite being a fraction of the cost of other solutions, NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.

It is hard to find a con with this organization.

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.

Nabd is easily tailored and has been integrated into our website easily to provide our clients with a simple way of contacting us with any specific issues.

Nabd is arguably one of the most important help desk solutions available today.

With more customizations to fit our industry requirements this solution will be great.

We had a problem managing customers requests and follow up calls on their open cases.

Thanks very much for this excellent, speedy and professional service.

Euro

Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting.


The software provides a shared team inbox that stores tickets, private notes and customer queries. Grasp supports various communication channels including live chat, email, WhatsApp, Facebook Messenger and Instagram Direct.


Users can run performance reports which include agent response activity and conversation handling times. Grasp also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.


Monthly and annual subscriptions are available. Support is offered via email, chat and over the phone.



LongDescription

Support Ticket Management

Customer Segmentation

Customer Service Analytics

Customer Database

Email Templates

Self Service Portal

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Templates

Alerts/Escalation

Chatbot

Reporting/Analytics

Monitoring

Prioritization

Tagging

Live Chat

Search/Filter

Web browser (OS agnostic)

Premium: €29 per user per month (+unlimited conversations).

Enterprise: €44 per month per user (+first WhatsApp number for free).

Custom: €59 per month per user (+multi brand).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

Grasp

Live Online

Webinars

Documentation

Videos

US Dollar

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizations and government. Primary features include case management, a self-service portal, workflow management, knowledge base management, reporting and analytics.


NABD enables users to connect with their customers, filter relevant content and manage service requests. It also provides preconfigured automation tools for the service desk module.


The software offers a customizable support center and configurable SSL rules. Users can engage with external auditors and suppliers. NABD also offers compliance management, social media integration, multi-channel customer service, ticket tracking, issue tracking and live chat. The program is available in Arabic, English and French.    


NABD is available in a monthly subscription pricing option. Support is offered through an online help desk and FAQ section, live chat, email and over the phone.



Engagement Tracking

Case Management

Surveys & Feedback

Multi-Channel Management

Performance Management

Document Storage

IT Asset Management

Workflow Configuration

Rules-Based Workflow

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Help Desk Management

Audit Trail

Mobile Access

Social Media Monitoring

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Routing

Issue Scheduling

Client Portal

Forms Management

Ticket Management

Visual Analytics

Recurring Issues

File Sharing

Network Monitoring

Reminders

Website Visitor Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Customizable Branding

Feedback Management

Corrective and Preventive Actions (CAPA)

Issue Auditing

Third-Party Integrations

Canned Responses

Task Management

Document Management

Quality Assurance

Subscription Based Pricing:
FREE $0/month for up to 10 users
Professional $30/month
Enterprise $60/month

Grasp vs NABD System

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons