When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes.

The only limitation might be the email limit per day, but it never loses emails, so it never turns out to be a problem.

This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver.

We use the Google Suite for EVERYTHING and I love that this product integrates into Gmail. It makes onboarding a breeze and offers everything we need within the tool we use most.

Hiver has been a great addition to our team, especially with client-facing emails. Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients.

Hiver is an excellent way for the team to communicate about said enquiries/queries and enables us to respond quickly to our clients.

Inability to mark notifications as unread, however this is an upcoming feature.

Great extension that does what it promises. Very helpful support staff as well.

It integrates smoothly with G Suite and we would highly recommend this tool for any business.

I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Hiver has a tremendous amount of useful functionality, specifically for a collective inbox setup. It integrates easily and intuitively with gmail and is easy to operate from the admin pannel.

The service is not the cheapest on the market, but it's absolutely worth every penny.

Great experience, if we have an issue the support team is there to help.

Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail.

Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.

Product ok, but be prepared for whacky price changes (last one 60%+ increase).

A great tool that makes corporate email communication seamless, clear and easy.

We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of.

The automated features are helpful, and the analytics have gotten better an better.

It is easy to administrate, very user friendly, and the support is phenomenal.

The software was a bit difficult to set up for our company's needs and the price point is up there.

I love the ability to customize the solution to our business needs.

The ease of use goes without saying. The contacts with people from Hiver (at all levels) is incredibly positive.

We love the ability to tag our colleagues on emails relating to them and add internally viewable comments alongside the email thread.

Overall, I very much like Hiver and think it is an excellent service that solved our very real problem when redesigning our company's architecture.

Any one else hate forwarding emails and having to write notes in said forwarding emails.

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

Their support is awesome. They help to solve problems immediately.

I really miss a section of the tool where i could gather product feedback from users.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

The app works ok and customer support is helpful when bugs or issues come up.

Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication.

Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow.

I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path.

This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked.

Implementation is really easy and onboarding is great.

All the features you need for a friendly price for a startup.

Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main  functions, love testing your actions everyday.

It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Super advanced marketing campaign builder. Easy to install (custom script, JS).

Feature-rich software with great automation potential and superb support team.

First I had an experience with their live chats, which was very pleasant.

They have bad customer support and administration.

User.com automation may be difficult to configure as you need to plan the whole flow ahead.

They have a great CRM that saves time by doing all the repetitive tasks.

I was surprised about how well it worked and what's more important, they offered a great price.

It’s quite easy to use, so you get the hang of it pretty fast. In my case ( Wordpress website) I could connect via a plugin so that wasn’t troubling.

Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool.

I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically.

And really easy to set up, including setting up the filtering and A/B roadmaps.

The only real downside to User is the alerts on the chat.

I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

If you are into growth hacking this is something for you. The API is great: you can connect it with apps, crawlers or fb campaigns.

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job.

Over the last few months, I’ve been quite impressed with the product and support from User.com.

US Dollar

Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or switching tabs.  


Hiver has all the powerful features of a helpdesk such as email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses. Hiver allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails.


It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails. Hiver helps multiple companies ranging from new-age startups to traditional enterprises such as Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork.



LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Email Monitoring

Customizable Reports

Access Controls/Permissions

Activity Tracking

Shared Inboxes

Workflow Configuration

SSL Security

Real Time Editing

Project Management

Rules-Based Workflow

Communication Management

Collaboration Tools

Automated Routing

Assignment Management

Template Management

Data Import/Export

Email Templates

Self Service Portal

Help Desk Management

Mobile Access

Performance Metrics

Routing

Queue Management

Role-Based Permissions

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Real-Time Reporting

Reporting/Analytics

Monitoring

Campaign Analytics

Remote Access/Control

Feedback Management

Autoresponders

Remote Support

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

File Sharing

Status Tracking

Progress Tracking

Real-Time Updates

Multi-Channel Management

Customer Service Analytics

Customer Complaint Tracking

Issue Management

Multi-Channel Communication

Support Ticket Tracking

Knowledge Base Management

Issue Tracking

Prioritization

Customer Communication

Signature Management

Real-Time Monitoring

Process/Workflow Automation

Email Distribution

Mobile App

Voice Mail

Contact Database

Customer History

Dashboard

Change Management

Problem Management

Real-time Consumer-facing Chat

Incident Management

Lite Plan: $15/user/month when billed annually. $19/user/month when billed monthly.

Pro Plan: $49/user/month when billed annually. $59/user/month when billed monthly.

Elite Plan: $79/user/month when billed annually. $99/user/month when billed monthly.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Hiver

Live Online

Webinars

Documentation

Videos

User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups or web push notifications as per individual preference.


Set up dynamic processes and send automated emails for any predictable scenario. Modules included in each account are chat, customer relationship management (CRM), a knowledge base, and calendar integrations. With User.com, it is easy to create automation sequences and save time while ensuring that your communication is consistent across the board.


The product is available for free and on monthly subscriptions.



Engagement Tracking

A/B Testing

Cataloging/Categorization

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Softphone

Personalization

Social Marketing

Internal Chat Integration

Application Management

Mobile Alerts

Lead Capture

Automated Responses

Code-free Development

Document Storage

Mass Texting

For Developers

Transfers/Routing

Customer Segmentation

Drip Campaigns

Scheduled Messaging

Sales Pipeline Management

Referral Tracking

Marketing Calendar

Client Database

Confirmation/Reminders

Calendar/Reminder System

Blended Call Center

Lead Distribution

Knowledge Management

Pipeline Management

User.com has a completely flexible pricing. You are able to choose the features you actually need. The exact price is calculated based on the number of contacts you have in your database and the features you choose.

Hiver vs User.com

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons