The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward.

There is always the need for both an expert and user account.

Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management.

Integration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.

Low awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment.

Our clients use Remote Eye to enable collaboration between site engineers and remote experts.

Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature.

It will help if the app provides deeper zoom in.

Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works!

A key stand out points of this software is the ease of use and the point that it just works!

No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.

We use Wideum's solutions for two years now, for remote assistance to our customers. When our field support teams have a problem or need immediate assistance, they call our expert and solve the issue quickly. It avoids a lot of unnecessary travel and reduces the downtime of our equipment.

The most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code. We use the live drawing feature and the red dot a lot.

The most complicated thing is always to locate the smart glasses and not to forget to have them fully charged.

Very easy to use, it helps a lot to improve problem solving times and decreases costs

The price could be more flexible and lower

This software expands the possibilities of digitizing production and service for our customers.

Ease of use for field service technicians.

The existing functions are sufficient for the work of our technicians and customers.

perfect, great team and support

the ability to invite remote experts to remote sites

It is somewhat difficult to invite someone that does not have the app installed

Very good experience so far. We are saving lots of downtime and travel costa

The user experience is amazing. Easy to set up and launch immediately. Great connectivity which didn’t crash

There should be a standard SaaS for these applications that runs free, and then charge you for add ons.

The feature which i like about Remote eye is that it is easy to set up and take in action immediately with having great connectivity so that it increase the work efficiency with minimal error.

Remote eye is a good software i did not find any cons. yet for this one, its a great investment by anyone in their business

Interfaz intuitiva, estabilidad de las conexiones y facilidad de emparejamiento de dispositivos.

Echo de menos la generación de informes con más métricas.

Producto muy fácil de instalar y de utilizar, permite acceso remoto de manera instantánea

Nada, no me parece que hay contras en el producto

In general, remote eyes is a powerful software that allows us to optimize time and resources for customer service.

easy to install and useease of integrating the team into the call

Sometimes the software crashNo training for new users