Excellent customer service. Enthusiastic team and a great vision.

Our customers can now search for information across multiple doc sets, which facilitates a single solution. As admins, we can see both general and focused metrics about the way our customers use our docs, and can tune our content to make it easier and quicker for customers to reach the information they're looking for.

The dashboard is very high level, and sometimes I'd like more info at the first glance.

Allowed us to return search results from all content resources in one unified area and experience. The data has allowed us to understand, in real-time, our customer's needs and then to develop content that provides the targeted answers.

Ease of use Data return Responsiveness of the team

The amount of tools to customize search functionality can be overwhelming at first.

Good company to work with. They want it to work. Integrated with SalesForce quite well.

SearchUnify is focused on great customer service. Once setup, it is quite stable.

The gauranteed price increase every year is difficult.Indexing has to be done in a very specific way and if it is not done that way, the index can be left unusable. Have not had any indexing issues for about a year now.

I've been involved with all aspects of using SearchUnify, from the initial purchase to on-going usage and administration. There are quite a few areas that I really like. I think the team has been amazing to work with, they have been responsive and really go above and beyond to try to help us solve problems. They have been open to suggestions and since the beginning, I've seen continuous improvements in the product and what's offered.

The entire concept of the tool is cool. I love how we can connect to multiple sources to pull relevant content back into one search results page, reducing MTTK. I also love the analytics and being able to see the journey and identifying gaps.

That we haven't been able to embed it into Confluence however this is apparently something they can do now and we are working to address this.

I'm extremely happy and look forward to their latest releases.  They really understand their stakeholder's needs and always deliver.

As the Senior Community Strategist at Zuora, what sold me on SearchUnify was their analytics dashboard. It provided every detail one could possibly want from a user's search and provided information that one could take immediate action to improve results.

I would like to see in-app information dialog boxes that explained what results were and for what timeframe. However, whenever I ask their support team any questions, they are quick to respond - and respond with detailed explanations.