ThriveDesk

RATING:

4.7

Overview

About ThriveDesk

ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' requests, chat interactions, and phone conversations on a centralized dashboard. Key features of ThriveDesk include customer relationship management, digital workspace, team collaboration, community, and knowledge base. Customer support teams can use the platform to search, create, delete, merge or assign conversations to other team members. Additionally, the tool allows businesses to automatically forward incoming emails to a shared inbox, track recurring queries, perform bulk changes across conversations, set up team signatures, and more. Busines...

Awards and Recognition

FrontRunner 2023

ThriveDesk Pricing

$25/month

Starting price:

$15.00 per month

Free trial:

Available

Free version:

Available

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ThriveDesk Reviews

Overall Rating

4.7

Ratings Breakdown

(26)

(11)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

4.5

Most Helpful Reviews for ThriveDesk

1 - 5 of 37 Reviews

Read All 37 Reviews

Mohammad

Verified reviewer

Information Technology and Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2022

Expert ThriveDesk User

I am so lucky to meet ThriveDesk that helped me manage my customers easily

PROS

I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk.

CONS

The Contacts the I still cant manually export as well I should be able to filter the what data to export so I can use other CRM that is not yet integrated with ThriveDesk in order to do my email campaigns.

Reason for choosing ThriveDesk

Easy onboarding and direct follow ups with the founders for any new releases and product updates and features requests.

Reasons for switching to ThriveDesk

The easy onboarding and easy customization of the knowledgebase from Right to Left as I need to make RTL Content for Arab customers the speack the Arabic language and read from Right To Left (RTL)

John

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed July 2023

Amazing Solution for Incredible Value!

Onbaording was fast and easy, support has been incredibly responsive, and new features are being launched regulalry.

PROS

Versatility of offering solutions. Email, Portal, Live Chat...it makes it really easy for clients to raise their hand for the support they need.

CONS

Missing some of the features other solutions have....but they are on the roadmap, so will be patient for them to arrive. There are too many pros to leave.

Reason for choosing ThriveDesk

The value and features received that fell within our budget.

Reasons for switching to ThriveDesk

ThriveDesk had the critical features we needed and we could no longer wait for FluentSupport to add them. The people at Teamwork have lost appreciation for smaller teams like ours and treated us like we were not worthy of their product.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2021

Recommend support management solution

PROS

I really like the Thrivedesk system. It has a very easy to use interface and clean dashboard. The customer support is great as well, they are always there for you and help you solve any issues or questions that may arise. I love this software because it's so simple to use and affordable!

CONS

There are minor bugs and issues here and there, but thrivedesk team is constantly working on them and also handling feedbacks preety well.

Reason for choosing ThriveDesk

I have high hopes with the team and considering their launch offer i was preety impressed and considering it as a investment in the long run and save support costs.

Nazmul

Verified reviewer

Market Research, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2022

ThriveDesk - An affordable helpdesk software for businesses

Overall, great ex[efience - satisfied

PROS

I like the UI and ease of use of the ThriveDesk, it's intutive and not as cluttered as other softwarees. Provided a coopratetive pltalform and easy user management as well.

CONS

Text auto-correct feature is not implmented yet. I hope it will implemented soon.

Reason for choosing ThriveDesk

It's cheap and as effective as otheres-- bang for your buck!

Reasons for switching to ThriveDesk

Does not offer multi inbox support and there is a lot back and forth.