I am so lucky to meet ThriveDesk that helped me manage my customers easily

I liked the recent clean UI/UX design that has been crafted from scratch this give a great impact on the the dev team and founders behind ThriveDesk.

The Contacts the I still cant manually export as well I should be able to filter the what data to export so I can use other CRM that is not yet integrated with ThriveDesk in order to do my email campaigns.

Onbaording was fast and easy, support has been incredibly responsive, and new features are being launched regulalry.

Versatility of offering solutions. Email, Portal, Live Chat...it makes it really easy for clients to raise their hand for the support they need.

Missing some of the features other solutions have....but they are on the roadmap, so will be patient for them to arrive. There are too many pros to leave.

I really like the Thrivedesk system. It has a very easy to use interface and clean dashboard. The customer support is great as well, they are always there for you and help you solve any issues or questions that may arise. I love this software because it's so simple to use and affordable!

There are minor bugs and issues here and there, but thrivedesk team is constantly working on them and also handling feedbacks preety well.

Overall, great ex[efience - satisfied

I like the UI and ease of use of the ThriveDesk, it's intutive and not as cluttered as other softwarees. Provided a coopratetive pltalform and easy user management as well.

Text auto-correct feature is not implmented yet. I hope it will implemented soon.

This is the product I've been dreaming of for years, and now it's really coming to me. Thank you so much ThriveDesk team

Quality Products, An All-in-One Support Solution, Great Support

Community, not many features yet but I know ThriveDesk team will update it very quickly

From both admin and user points of view, the overall user experience / UI and ease-of-use is just phenomenal. The software allows for customer support to be automated and organized via live chat, email ticketing and beautiful knowledge base that is developing nicely. From the user point of view, I really enjoy the seamless flow of getting a resolution quickly and painlessly.

Not much so far. The company is growing fast and continues to develop the product quickly and thoroughly.

Overall, I am very happy with the ThriveDesk ticketing system & support software. I can tell that the system will be even more powerful once a few Shopify features & Live-Chat app goes live! Excited for the future!

I really like the entire customer support platform. It works well for things like customer emails & messaging + keeping track of tickets.

I wouldn’t consider this a Con, but more like a feature request. I’ve been told that the Shopify Deep Integration will be released in Q4 2023.As of now I can’t use the system to its full potential because I require a deep integration with Shopify.I also wish they had a Live Chat App - so I can be notified about chats in real-time on mobile phone.

We have changed support platforms several times to try to find one that unifies the most channels to interact and help our customers. ThriveDesk does this very efficiently, as it connects the most common two (email and live chat) along with the e-commerce orders.

It integrates to woocommerce just by installing a plugin; this allowed us to identify each customer faster, and tell straight away what type of support they needed

That the knowledgebase is still not implemented (although we can sync to a given post type in WordPress, so if we had our own kb in WP we could use this instead)

Finally I have a support system I can afford. It's easy to use, setup and manage. I love that tag, assign and set a status on a ticket in a second. The system is very responsive as well, it makes it a breeze to work with!

Ease of use, setup and the user interface. It's very easy to use and understand.

I've been working with other support software like Jira and Kaseya, so of course I'm missing a few features. But for the entreprenour or the smaller company it's way more then enough. And they are working hard on implementing more features, so I feel confident about the future!

shared Inbox feature is very expensive so having it with this pricegroup range is alreasy outstanding + the ability to get access to API, sky is the limit

If it can be extended with a full chabot features for automation

As the owner of Dig Designs, a digital agency, I cannot speak highly enough of ThriveDesk and the tremendous value it has brought to my business. This remarkable customer support system has truly revolutionized the way we manage customer conversations and streamlined our operations like never before. ThriveDesk has become an indispensable tool for my team. It has transformed the way we handle customer conversations, improved our efficiency, and ultimately enhanced our overall client satisfaction. One of the standout features of ThriveDesk is its ability to consolidate all customer tickets and conversations into one central place. Before adopting this system, we were inundated with emails, messages, and support requests spread across various platforms. It was a logistical nightmare to keep track of everything, leading to missed inquiries and frustrated clients. However, since integrating ThriveDesk into our workflow, everything has changed for the better.The seamless integration with WordPress has been an absolute game-changer for us. Our agency heavily relies on WordPress for our clients' websites, and being able to handle customer support inquiries directly within the platform has made our lives so much easier. We no longer have to juggle between different tools or waste time switching back and forth. ThriveDesk's integration has simplified our workflow, allowing us to respond to client tickets promptly and efficiently. If you're looking to streamline your ticketing system

None, improvements have been consistent since launch.

My overall experience with ThriveDesk has been largely positive, particularly when it comes to managing customer tickets and inboxes. The system is clearly designed with these critical functionalities in mind, and it does them well.

What stands out the most about ThriveDesk is its robust ticket management system. The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents. This level of organization dramatically improves efficiency and ensures that customer queries do not go unnoticed. The real-time chat/messaging feature is another significant advantage, as it enables immediate customer-agent interactions for quick issue resolution.

The contact management feature is notably less impressive, lacking the depth and customization options found in more comprehensive customer relationship management systems

They really stand behind their product and constantly pushing it forward. Its getting better every day! I can now have all my customers tickets in one place - thats peace of mind.

Still a little eary stage - for example there is no search function within the tickets.

Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help. All the features along with nice support makes its a perfect fit for me.

I like how it is very easy to setup, though it seems like it would take time to set up such a powerful platform, it is in reality very easy and quick to get going. This is because the platform is laid out very thoughtfully in regards to the UX. The UI is nice and pleasing. I like how it is a complete communication suite and offers so many features and customisability. From live chat to support to knowledge base to a full featured community, it's a great platform and the only one you will need. The shared inbox feature is another one that I love!

Not much that I don't like but something to improve on is to provide more gamification options for the community feature. Other than that it's pretty good.

Overall am quite happy with the product and will watch closely with the new updates and features getting added.

I have been testing thrivedesk for a while now and I am pretty impressed with the features it offers. The chat widget is excellent. Shared inbox, Live Chat, Woocommerce integration along with Community feature makes it an excellent choice for any small medium businesses looking to provide support services to their clients or customers. You can streamline support tickets with collision detection, taggings csat surveys and much more. The support is great and have been effectively listening to all the feedback from users.

There is no social media integration available at the moment available on thrivedesk. Knowledgebase is missing at the moment. However knowledgebase will be added soon to Thrivedesk.

ThriveDesk is a well-thought tool with a very user-friendly interface. It didn't take me long to setup my account and everything worked exactly as it should. The support team are very helpful and quick to respond. There have been consistent updates to the software with regular bug-fixes and new features added. The biggest plus in my opinion is that the team behind it seem to be very committed to their product and are actively engaged with their customer community.

Being a new player in this space Thrivedesk was initially a work in progress but since the recent release of version 2.0 I feel it has everything I need and more. I'm not yet making use of the Community and Knowledge Base features so I'm not sure about those.

ThriveDesk provides a support platform for freelancers. I have been using ThriveDesk for a short time and I am very happy with this product. One of the best features is the ability to set up mailboxes for different support aspects. This allows me to respond to my clients efficiently and effectively. The product UI is well thought out and quite intuitive, requiring minimal training/hand-holding. Add to that an excellent support team and supportive community.I am very positive about the product and would recommend it to anyone.

ThriveDesk has little that I don't like about it. Some features are still in the development phase, but the team behind the product is working tirelessly to release them according to the roadmap.

How it helped me and my team to organize and manage our customer support proccess, and how that helped me making my life much easier

Some minor initial problems due in the first version, obviously due to be a young platform.

From the sign up to onboarding to setting things up and then finding different features, it was an awesome experience. The ease of moving between various sections of the app is a breeze.

Don't have any cons as yet since the app covers pretty much all three critical channels for customer support. Chat, Inbox, and community features are nice, although one would have to subscribe to a higher plans to get all the features...

ThriveDesk is the perfect solution for customer management. Everything we need to give support to the customers is in the same place. So, I don't have to use multiple software from the multiple tabs.

About this software, I mostly like dealing with customers in a single inbox feature, community, self-service portal, autoresponder, canned email, customizable live chat, and team member assigning feature.

This software is excellent in functionality but the looks of the user interface are average.

This piece of great software makes even I appear organized and on top of things. We haven't missed a support ticket since, and our customers love us for it. I always wanted intercom, but didnt want to pay intercom prices. thrivedesk does a great job, at a better price.

looks super professional, as if my business is well establish. We're just getting started, but appear to have been around for years.

Wanted chat bot features across all channels. but this is more a great ticketing system

Overall experience is smooth and above average.

I like most in thrivedesk is community, which is a complete solution of forum and customer engagement.

what i least like about this is community needs to be improved with more features like other focused commmunity platforms, team gave a positive respons on developing more features.

Thrivedesk has been very effecient in streamlining communication between us and the customers. The built in WooCommerce and Shopify integration helps us solve customer queries in minutes.

I would like to see social inbox aswell as alot of our customers do contact us on the social media to inquire about their orders. Social media integration will make thrivedesk the complete solution.

ThriveDesk is very easy to use with clean design and user interface.It is pretty straightforward and there is zero learning curve. I was surprised toi see how easy it is to configure and set up mailboxes for whatever you need. It helps you keep everything separate and organized.

As the product s new, there are some features still missing, but these features are in RoadMap.

Easy to share files right from the chat widget and send chat transcripts to your customers as soon as the chat ends. It saves time and helps you respond quickly.

ThriveDesk is a simple and easy-to-use tool that will increase your customer support. Live Chat, a shared inbox and a community feature make ThriveDesk a complete help desk solution.

So far, so good. I haven't found anything yet.