Great experience with this platform when it comes to customer services for many reasons it's friendly and much easy to access. Engagement with our customers has made marketing and campaigns reliable.

Chat and communication bot has easy to use features a very fast search engine.Contacting customers is way easier on this tool.A wide platform for online meetings and enhancing marketing.

This service desk has been our day to day help for customer services from vendors and to our customers. Absolutely nothing to dislike this far.

Overall, it's a great product to use and experience. Wonderful functionalities with extreme usability for achieving this at its best. level of Customer engagement and interaction has attained a different level of exposure and rapport due to this. The platform is dynamic and keep offering lot of features and utilities for using this full fledge in full capacity. Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

The features inbuilt in this free open source chat software is just amazing. It is equipped with Chatbots which facilitates live chatting seamlessly without any trouble. Their Live chat service is available in local languages 24/7 which is quite useful for our vertical dealing with training pan india where training requirement calls from pan india are being engaged and queries are addressed properly with complete evidence and recording. Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation and move together constructively. Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome. Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy. Customer service is our prime motto and we are achieving this through Tiledesk.

Well, there is no problem in the software as such. Though, we request for bringing some annual subscription models with low, medium and premium pricing involvement so that customer segregation and category can be differentiated easily and their unique /customized requirement can be fulfilled with special focus and attention. It should be researched first and then after analyzing primary and secondary data and then pulling some insights can help in achieving this.

The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features

The thing I liked most about TileDesk was the outstanding customer support

The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages

Good so far. No trouble in integration or deployment. Quite mature software for managing business through continuous messaging and live chat service in streamlined manner.

AI powered live chat facility is one of the best features for automated customer engagement. All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end. Unified message service and complete ticketing management for resolving queries and issues in timely manner.

More customisation are welcome and we request for incorporation of diversified templates so that we may gave beteer seamless communication flow of information.

Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes.

Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.

There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design.