Easy to Use and the notification is really helpful.

Organization by teams ability to costumize,advanced incorporations with frameworks.

Easy, Price, Functions, support and Deplyement on premise option.

Hard to customize for more detailed  functions.

Overall its been great, its answered a lot of our issues in the IT department, and with great customer support its been even easier.

The guides system is in BETA at the moment but is going to be a great module and I am enjoying the process.

A bit difficult to install it if you are new to server, that's all.

The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site.

Very happy with the software and the excellent support I have always received whenever I ask a question in the live chat.

We save time,  we have improved Customer satisfaction, the company image, and the reporting tool is very Good.

Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing.

Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping.

Easy to use, easy to customise, very happy with the software.

Work area professional is an extraordinary item to use for organizations and working in a high speed environment. The UI is not difficult to utilize and buyer friendly.

There are a few bugs with the portal and guides area of the system that needs some fine-tuning but overall I have very little complaints.

I like that it can be as customized as you'd like. We branded it ours and are continuously making changes to a lot of the features.

The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product.

The tool is effective, the people are awesome, and for our small company, it's the perfect solution.

It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat.

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

I can open huge loads of tickets rapidly and easily.

It's a friendly tool for new users /agents with a Good interface.

Ability to blend tickets is stunning. Work area master is an incredible assistance work area programming that assists us with all that we need.

A really powerful tool with simple interface makes it best in the market.

The nice thing about this tool is how simple you can connect your Dialogflow robot to here.

There are no big issues with Tiledesk generally, the fact is that the software and the company both are new in the field and still evolving to meet the high standards.

Customer service is helpful. Good layouts and ease of scheduling.

All in all, Tiledesk is an excellent chatbot solution that is perfect for businesses that want to provide customers with quick and efficient support.

Tiledesk is a fantastic customer service platform that provides a comprehensive suite of communication and collaboration tools.

Easy to integrate and customizable easily with help of different methods and APIs.

Tiledesk is an excellent customer service solution that has a great user interface and is easy to use.

It's not often you find a software with a full-featured fee plan. Tiledesk is one of the best, and it is easy to integrate with your website or third-party application using JavaScript code.

I love the most is it is free and easy deployment.

One of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel.

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.

Great product,  great support, excited to see more businesses using Tiledesk in the future.

Great experience with this platform when it comes to customer services for many reasons it's friendly and much easy to access. Engagement with our customers has made marketing and campaigns reliable.

So far, I am completely enthusiastic about Tiledesk and would recommend it to anyone who wants a good live chat software.

We switched to Tiledesk from Drift, and are not looking back. Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.

Ease of use, speed and mobile app for android device.

Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome.

Apps, a lot of integrations with third party apps with very good documentation.

Ease of use and willingness of the team to listen to possible improvements.

This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Wonderful functionalities with extreme usability for achieving this at its best. Level of Customer engagement and interaction has attained a different level of exposure and rapport due to this.

Very surprised and very happy with the ease of use and integration.

I'm very impressed with the quality of the software and service, documentation, UI/UX. Thank you for the great job.

It's features such as live chat, file sharing, transcripts, and support ticket management can help businesses improve customer satisfaction by resolving customer issues quickly and effectively.

I loved how easy this is to set up on the cloud. So simple my 80 year old dad uses it.

It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.

I really like the look and feel of the chat widget, that the chat widget is very customizable and the fact that it is a complete solution with the option for live agents, CRM and dashboard.

I like it a lot, for me it works as the perfect bridge between any third party app and my sales software.

The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.

No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing.

I only miss the option of an automatic translation of the chats, but on Discord I learned that such a feature is already being worked on.

It is a cost-effective tool but needs lots of improvement.

Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive customer support, and impressive set of features make it a great platform for customer service.

Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable.

The ease of setting up , and the quick understandable usage are the SOP.

The system was easy to integrate, and whilst we rarely needed to contact the support staff, they were immediately available and always helpful.

The customer service representatives are highly knowledgeable and responsive, making it a great choice for businesses that need to provide their customers with quick and reliable customer service.

Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.

It gives you solutions for everything. Also, the best thing about it is the opportunity it gives you to have an agent behind the bot in case the bot itself doesn't know how to respond.

Setting up a self instance was complicated. I'll leave that to the pros.

US Dollar

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.


Deskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.


Additionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.


Support is available via email, product guides and an online knowledge base.

LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Cataloging/Categorization

Employee Management

Surveys & Feedback

User Management

Application Management

Mobile Alerts

Self-Learning

Performance Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

IT Asset Management

SMS Messaging

Rich Text Editor

Templates

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Active Directory Integration

SSL Security

Change Management

Pre-built Templates

Single Sign On

Voice Mail

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Content Library

Full Text Search

Call Center Management

Template Management

Data Import/Export

File Transfer

Call Routing

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Proactive Chat

Dashboard Creation

Wiki

Real-Time Data

Transcripts/Chat History

Performance Metrics

Discussions/Forums

Web Notifications

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Mac OS

Web browser (OS agnostic)

Windows 10

Deskpro On-Premise (self-hosted), starting from US$29/agent/month; paid annually (minimum subscription of 10 agents)

Deskpro Cloud (hosted with AWS); starting from US$29/agent/month; monthly & annual subscriptions available with a minimum subscription of 3 agents. 

Deskpro as standard includes all core features, standard support and updates. 

Deskpro Professional and Enterprise are available on both cloud and on-premise, with various benefits including: 
- Premium Support 
- Account Manager 
- Uptime SLAs 
- Onboarding & Quarterly Health Checks 
- Premium features 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Deskpro

In Person

Live Online

Webinars

Documentation

Videos

Euro

Using Tiledesk, businesses can create a chatbot on website and use it to generate leads for their business. It contains an AI-powered bot to automate customer support and engagement on all your digital channels: from your website to facebook messenger. 

Tiledesk includes team organization with multi-project management, SLAs setting, smart assignment of queues, department organization, and more. It offers a dashboard with real-time analytics. Teams can use the chatbot to collect customer data and then send targeted promotions based on that information.

Key Features:

1. Omnichannel Messaging: Tiledesk brings together multiple communication channels, including chat, email, and social media, into a centralized platform. This enables businesses to engage with customers seamlessly across various channels and provide consistent support.

2. Ticket Management: The platform offers a robust ticketing system that allows businesses to organize and prioritize customer inquiries efficiently. Agents can assign, track, and resolve tickets promptly, ensuring quick and effective issue resolution.

3. Chatbots and Automation: Tiledesk leverages AI-powered chatbots to automate routine customer queries and provide instant responses. This frees up agents' time, enabling them to focus on complex issues while maintaining a high level of customer engagement. No coding skills are required thanks to the no-code chatbot visual builder.

4. Knowledge Base and Self-Service: Businesses can create a comprehensive knowledge base within Tiledesk, providing customers with self-service resources such as FAQs, tutorials, and troubleshooting guides. This reduces the need for repetitive inquiries and empowers customers to find answers independently.

5. Real-time Analytics and Reporting: Tiledesk offers robust analytics and reporting capabilities, providing businesses with valuable insights into customer support performance. Agents and managers can monitor response times, customer satisfaction ratings, and other key metrics to identify areas for improvement.

6. Integration and Customization: Tiledesk seamlessly integrates with popular CRM, help desk, and eCommerce platforms, allowing businesses to leverage their existing systems. It also offers extensive customization options, enabling businesses to tailor the platform to their specific needs and branding.

Real Time Analytics

Customizable Branding

Reporting/Analytics

Monitoring

Drag & Drop

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Use the Free Forever plan to discover conversation automation.

The Basic plan is for individuals who want to automate simple website conversations.
The Pro plan is designed for individuals and small teams looking to expand automation across channels.

The Enterprise plan allows you to exploit all the premium features and receive support for designing tailor-made chatbots.


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