Our clients are helped through various channels, served by Trengo

Useful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.

They changed their pricing plan, with a half year for existing customers.

Good, good support.

Integration of several communication channels

Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet

Answering customers is not bad but anything related to customer support is slow and low quality. The sudden surge in prices forces me to move all my data and system to another platform. This is very frustrating, and for this reason I highly recommend anyone to stay away from this company (they will forcefully upsell/upgrade you).

Modern-looking, fairly easy to implement.

Customer support is slow and inneficient. Pricing is extremely unstable. Several bumps over the months and sudden changes in pricing structure that penalize smaller companies. My monthly price has doubled, and conversions are now capped (so I'll have to pay more if I get more support requests). No legacy plans, you are forced to upgrade. This will happen again in the future, no doubt.

Trengo saves us time, brings us closer to our customer and shortens response times.

Everthing in one place with an interface that works like a charm and looks good too.

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.

Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.

I have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier

We made the flow for our customer service work. After a try out and getting used to the system for everyone involved, we think it is one of the best choices we have made this past year for our company. It works fast, efficient, customers are happy and it is easy to switch from one user to another so no customer needs to wait long for an answer. The Dutch customer service is excellent, [SENSITIVE CONTENT HIDDEN] team is working very hard to give their customers a good experience. Everybody is friendly and we receive answers very quickly. If we have a problem which they cannot solve immediately, they always let us know they cannot solve it right away. That way we are not left in the dark like so many companies do. Hooray for [SENSITIVE CONTENT HIDDEN] and her team!

Trengo made our company work more efficient. Our customer service is now able to reply to our customers who come from different channels, it saves time and money.

The way we had to change the e-mail addresss from a weird code into a proper "sender" address.

Easy to use tool to combine all communication channels you have. This way our support-team has one place to answer the question from our clients (from mail to chat, all in one place). Other pro; Trengo is building rapidly new features. We are now integrating the chatbot for even better communication with our user.

For the way we use it, it is super! In the future it would be usefull the get even more insights and more smarter marketing automations based on insights. But the way we use it now it is super!

Integration with Whatsapp for business, online help center feature and last but not least the chat.

Minimum of 4 seats for using Whatsapp feature.

A really nice and user friendly program. I like the layout and how this is working. Improvements are mainly on having history.

I really like that you can open it anywhere, which makes it really easy to combine the chat function with other activities.

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again. Maybe a function to save conversations would be nice.

We use this to communicate directly with our consumers and it works well doing this.

Does the work pretty well and is easy to use.

Sometimes the overview is not very clear

We zijn als organisatie heel erg tevreden over het gebruik van Trengo en de communicatie met het support en IT team van Trengo. Het is heel makkelijk om je wensen door te geven en we hebben het gevoel dat er naar ons, als gebruiker, wordt geluisterd.

Als customer care manager heb ik, sinds de start van het gebruik van Trengo, een veel beter inzicht in alle conversaties tussen mijn collega's en de consument. De verschillende teams (meertalig) kunnen ook makkelijk met elkaar communiceren.

We verkopen als webshop een deel via Amazon en die koppeling werkt soms niet helemaal optimaal, maar gelukkig is het makkelijk en snel communiceren met het support team van Trengo en denken zij graag mee om tot een oplossing te komen.

Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had ervoor moeten zorgen dat onze customer support makkelijker werd en beter voor de klant, maar het word er tot nu toe alleen meer gestrest door. Wij gebruiken de telefoon service "voice" en die werkt bijna niet en hierdoor hebben wij al vele klanten telefonisch niet kunnen helpen. Ik had niet veel verwacht van de software die ze ervoor aanboden, maar het zou wel moeten werken. Ook hun support is zeer omslachtig en niet eens Nederlands. Ik word 4x gevraagd om dezelfde gegevens toe te sturen naar het support team. Ik snap niet waarom ze dat bijvoorbeeld niet kunnen terugvinden in hun eigen gemaakte systeem.

Makkelijk tickets delen met collega's en toewijzen.

Het gebruiken van de optie voice werkt nauwelijks tot niet. De software had moeten lijden dat onze customer support makkelijker werd, maar het word er tot nu toe alleen meer gestrest door.

Via zowel chat als telefoon kunnen we onze klanten snel en goed advies geven!

Veel mogelijkheden om service te verlenen aan klanten, ook online te gebruiken.

In het begin wat problemen gehad met de integratie van Trengo omdat dit toen ook nog een vrij nieuwe software was, gelukkig is dit nu goed opgelost. Betreft telefonisch contact zou het handig zijn dat mensen die in de wacht staan te horen kunnen krijgen hoelang ze nog moet wachten / hoeveel mensen er nog voor hen zijn. Nu wordt er soms opgehangen omdat het te lang duurt.

I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.

I would say the mobile app could use some updates to make it faster. But it still works great - just could be faster!

Fijne partij die altijd klaar staat om je te helpen. Vriendelijke support medewerkers denken goed mee voor een gepaste oplossing

Fijn programma waar alles onder een dak zit. Van chat tot mail. Trengo biedt de mogelijkheid om klanten zo snel en goed mogelijk te helpen.

Het is een one size fits all programma. Hierdoor ben je beperkt in je mogelijkheden.

I like the company and it's staff, very smart people with a sense of humor, great to work with!

Easy to use, self explanatory, helps our customer service to scale

Sometimes you need middel man, for instance with Whatsapp, this delays implementation

Easy to set-up / implement and the tool allows us to interact with our customers better. Trengo is easy to work with as a user, there is an online version and also a desktop app. Also provides statistics and enough ways for us to customize it to our needs.

We did try to also use it for our info@ mailbox but came to the conclusion it is not a great replacement for a dedicated email tool like Outlook when you are using that at the same time.

We use Trengo to contact all of our customers through various channels, such as e-mail, facebook, whatsapp and chatbot.

We use it everyday for contact with our customers. Trengo makes this very easy for us.

It took us a little while to find a workflow, but now that we got one, it works great!

Intergration with channels like Whatsapp, facebook etc

There are no thinks i like least about this software?

It works good, but not all my customers like it

The option that you can send a message instead of making a lot of phonecalls

That there is no option that you can send directly to whatsapp

Makkelijke implementatie. Lastige support.

Super makkelijk te implementeren. Veel kanalen.

Email is omslachtig, koppelingen van emails in threads niet altijd intuitief. Koppelen en verwijderen niet altijd slim.

Software is makkelijk om in gebruik te nemen. Erg fijn dat je uit 1 inbox werkt en daarnaast ook kan monitoren of berichten worden opgepakt.

Fijn om uit 1 inbox te werken. Makkelijk in gebruik.

Op dit moment heb ik nog geen nadelen ondervonden.