All GlitchSecure Reviews

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Eran

Information Technology and Services, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Could not have picked a better partner for our Cybersecurity needs

PROS

We engaged with GlitchSecure to perform a penetration test for our product, and to do an ongoing vulnerability detection to make sure we're solid on this front. After considering multiple vendors, we ended proceeding with GlitchSecure - and are so happy we did. The team is extremely professional and knowledgeable, and helped us get to speed on the various security findings that needed addressing. The GlitchSecure platform is very easy to use and navigate, way ahead of what most security vendors offered. They were also able to accommodate a tight schedule, which was very much appreciated. Looking forward to a long and fruitful engagement!

CONS

Nothing really comes to mind. It was an excellent experience.

Scott

Financial Services, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Fintech Firm Review

Partnering with GlitchSecure has been a great experience. Their service is top-notch, and their security offering is second to none. We feel like they really have our backs and want to improve our security footprint which is a big relief in this industry. We're excited to continue the relationship

PROS

What stands out to me the most is the customer service and security expertise which has been exceptional. We have been working with [sensitive content hidden] and they have been extremely responsive, flexible and knowledgeable.

CONS

Honestly, at this point I don't have any cons with GlitchSecure. The experience has been nothing but positive

Reason for choosing GlitchSecure

GlitchSecure offers a managed service of vulnerability testing using a whole suite of products to test against our environment. It's simply a better offering than most products and the service is excellent!

Reasons for switching to GlitchSecure

GlitchSecure offers a managed service of vulnerability testing using a whole suite of products to test against our environment. It's simply a better offering than most products and the service is excellent!

Vendor Response

Hi Scott, We're really glad to hear the experience has been such a positive one so far! Thanks for highlighting some of the reasons for choosing us over competing products, we put a lot of care into making sure both our product and support are always top-notch. Looking forward to continuing to work together!

Replied June 2023

Andy

Internet, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Excellent team & product

The confidence that we're closing the little gaps, or understanding and optimising the issues in our

PROS

[sensitive content hidden] and team were clear, helpful, and competent throughout the onboarding and during the initial penetration tests.The tool to track remediation is a feature that is wildly better than the typical "badly formatted PDF" we've seen in the past.

CONS

As with any comprehensive penetration test it's not plug and play and there can be issues that result from the in-progress work (hello lots of "under attack" alerts) but that's a function of the work rather than anything specific.

Vendor Response

Hey Andy, thanks so much for sharing such positive feedback with us and that our platform and remediation tracking has been such an improvement from your past experience. I totally get what you mean about setting off alerts that you're under attack, as you said that's a function of simulating a cyber attack but it does show that your monitoring and alerting systems are working. ^_^

Replied May 2023

Jonathan

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Glitch Secure went above and beyond to protect us! We owe a lot to them!

11/10, can't give them enough shout outs for helping beyond the job description.

PROS

Glitch Secure went well above and beyond the contractual obligation to make sure we are secure. With any vulnerabilities, they would jump on a call, night, weekend, it doesn't matter. They are truly amazing people and want their customers to feel appreciated.

CONS

Haven't found anything yet. Their service has been above and beyond!

Reasons for switching to GlitchSecure

When a threat of an incident happened, Cobalt could not be reached. GlitchSecure, even without having a contract in place, jumped on a call with the team at horrific hours and helped the team solve any potential issue. They just go above and beyond.

Joshua

Education Management, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Great team, relevant results, easy to understand

I'm incredibly happy with the team and how responsive they are. They guided us whenever we got stuck and were helpful with suggested approaches to remediation.

PROS

The GlitchSecure team is super easy to work with and they work hand in hand with us in a dedicated slack channel. They are easy to communicate with when there are hiccups and they have a lot of industry knowledge to help guide towards fixes.

CONS

Sometimes it is hard to know what to do when there are lower level issues. The team is super knowledgeable and can guide anyone in remediation steps but sometimes it's just hard to figure out exactly what to do.

Reason for choosing GlitchSecure

The great people and the cost of service.

Vendor Response

Hey Josh, thanks so much for sharing this feedback! We're so happy to hear you've been happy with us and that we've been able to guide you towards improved security! One of the things we are working on to address the low level stuff is a series of guides and articles that cover how to implement fixes in common infrastructure such as AWS and CloudFlare. Keep an eye out for those later this year. :)

Replied May 2023

Milan

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

A Seamless Journey

Collaborating with GlitchSecure has been an enlightening experience; their team’s expertise, combined with a hands-on approach, ensured not just vulnerability identification but also robust strategies for remediation. Collaboration is so easy, fast, and right to the point.

PROS

What I appreciated most about GlitchSecure is their human-powered, comprehensive testing approach which ensures no vulnerabilities go unnoticed, paired with their remarkable agility and responsiveness.

CONS

I haven's seen anything missing so far.

Reasons for switching to GlitchSecure

We transitioned to GlitchSecure seeking a more tailored, agile, and human-centric approach to penetration testing, something that larger entities often struggled to provide amidst their bureaucratic processes.

Vendor Response

Thanks so much for this review Milan, as a small team your kind words mean a lot to us! The whole team has really enjoyed working with you and yours as well. We look forward to continued collaboration to help keep your product secure.

Replied August 2023

Tom

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Awesome service

PROS

They were extremely helpful - responsive, competent, and amazing bang for your buck.

CONS

There wasn't anything I disliked about GlitchSecure.

Brooke

Information Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great help with cybersecurity

PROS

They were really helpful in consulting with my team!

CONS

nothing, I had nothing that I didn't like about GlitchSecure

Michael

Computer Software, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Thorough and deeply knowledgable

Their work ethic and dedication to ensuring our systems were fortified against potential cyber threats was truly commendable.

PROS

The GlitchSecure team was very thorough and deeply knowledgable about security. They were wonderful to work with and really went above and beyond for us. From the onset they promptly addressed our inquiries and we felt they demonstrated a keen understanding of our concerns and needs. We were looking for security testing / scanning that could be customized to our platform. GlitchSecure came through with impressive customization that allowed us to gain a comprehensive understanding of our security posture.

CONS

We don't feel there are any cons. GlitchSecure's team provided a very high quality assessment.

Marko

Computer Software, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great service

PROS

They are fast and communicate well. The experience was very seamless. In comparison to some of the bigger companies, they feel a lot more like a boutique service.

CONS

Overall there wasn't anything specific that we had issues with

Benjamin

Information Technology and Services, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Smooth process from start to end

An incredible experience from start to finish. Setup was easy, the team were a joy to work with and the findings / output of the report was easy to understand and navigate.

PROS

Easy to setup and get the tests started.

CONS

I would have liked a PDF report during the trial but totally get why it wasn't included.

Vendor Response

Hey Ben, as a small team just like yours we really appreciate the positive feedback! It's so nice to hear that the experience was both incredible and smooth. =) Looking forward to working with you more in the future!

Replied May 2023

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