All Cognito Forms Reviews
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Ashley
2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed January 2023
Love this software
Mike
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Underlying principles they are following are right on.
I was able to build a form - with no coding knowledge - that I have been dreaming about for years. I am now able to present only the information to my clients that is relevant to them and drastically reduce the amount of time they have to spend reading and filling out the bankruptcy questionnaire. For instance, imagine asking a client "how many vehicles do you have" and then having to do it the old way and tell them to "include and additional sheet for each extra vehicle" Now, with repeating sections, I can ask "Do you have a vehicle"? If they say "yes", a repeating section pops, and they can enter the information for as many vehicles as they want. if they don't have a vehicle they won't have to read another word about vehicles. The more variable the potential information is, the more mileage you get out of conditional logic and repeating sections. I don't want any other bankruptcy attorneys to find out about Cognito forms. I want to maintain my edge! Using the palm pilot, iphone, analogy. Everybody knew for a long time what they wanted a hand held device to do and they got all excited about the palm pilot more for its promise than its reality. You had to have the little stylus, use the new little language, etc. It just wasn't actually useful yet. I feel that way about most form builders compared to Cognito. They have had a lot of promise but not a lot of delivery. Cognito delivers something that is usable without having to twist and turn and try to imagine it doing what you would really like it to do. Anybody (who couldn't do the rubix cube) that ever wished that when the client answers "yes" to this question that this other question will pop up, is finally going to get their wish when they sign up with Cognito. You may have noticed tons of businesses still use paper forms. For client oriented businesses, Doctors, CPA's, Attorneys, etc. the form and the ability to make it easy to fill and dynamic, and the ability to actually use the captured data without reentering stuff from printed forms is a fundamental long standing issue and opportunity that until now only had a palm pilot solutions. The solution to the form problem can enhance everything the business is doing. The ability to include links to help text, payment options, conditional logic, repeating sections, etc. could finally move people to actually get the value from form builders that we have all been dreaming about for years.
PROSMany form builders make it difficult to pack a lot of information in the smallest space possible. They get all big and fluffy. Filling out the completed form feels either like a full blown software experience like using Turbotax or like trying to tack balloons to a board in a light breeze. Cognito forms feel tight, light,compact, intuitive and the perfect extension of the paper form you are trying to replace and make dynamic. The forms look like a nice clean paper or fillable pdf, only online. Others also make conditional logic feel like programming. This is the genius of Cognito forms from my perspective. They are in a class with "Butler for Trello" in terms of conditional logic. I have been dreaming of such a form builder to make my "ultimate, online bankruptcy intake form" for years now. It just didn't exist. Now it does. And it appears it will be getting better and better. I could have nightmares about them potentially going out of business or going a different direction with the product. It's that good and that unique, and that on target. Choosing to make the builder and forms sleek, compact and pdf-like, and solving the conditional logic gap makes other form builders feel like using a pal-pilot while Cognito is an iphone. I look forward to exploring what I can do with the back end and integrations with Zapier and my other programs, but I am quite certain I have found the form builder that is the "Trello" of the form building world.
CONSThe builder has a "preview" function, which is great, but I love, love, love, how I can send the actual form link to myself and open the form on one monitor and the builder on the other and see exactly what the bankruptcy client will be seeing and just refresh to see my changes. I admit. I just like looking at it. It looks so good compared to the competition. I like looking at that crisp compact form on my screen. Its like driving a honda or toyota compared to an old 1970's buick. The builder itself is so intuitive and comfortable to work with. It doesn't fight with you or leave you wondering what to do next. But... I am supposed to mention an issue or "con". I love how I can refresh, but it may be that my form is getting pretty large and has tons of conditional logic going on, but a couple of times when I have attempted to save it sits and spins and especially when I have attempted to apply conditional logic to a question stating "when question A is "Yes" Show questions B,C, and D, for instance. it takes quite a while to pull up the interface. If the servers are overwhelmed, then by all means, investors, get them some money. We need more servers!! Also, it would be nice when dragging and dropping fields if there was an undo button. When you accidentally drop a field inaccurately it can be hard to move everything back into place. I have learned to cut and paste instead of drag and drop. Cognito. I Love you. You make my life complete!
Vendor Response
Wow! Thank you so much for your review, Mike. We appreciate that you took the time to leave such thoughtful and thorough feedback, and we're glad to hear that you're enjoying Cognito Forms. :) Regarding your save issue: if you continue to notice problems with your form saving or loading in the builder, please don't hesitate to contact our support team: https://www.cognitoforms.com/supportrequest/
Replied May 2018
Budi
Automotive, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Cognito forms is the best forms application
Cognitoforms already fulfilled our requirement to make form input activity more simple with spesific validation related to calculation, advanced formula, date validation, table entry, duplicate entry, custom error message and approval mechanism
PROS- complete validation before and after input event - form approval possible to be conducted - integration with Ms Flow and Ms Sharepoint enriched its functionality - response output is very complete when we use section and table - with calculation and logic function, brings cognito forms into smart forms. - custom error message - advanced formula editor - custom and complete email notification - easy form submission setting - custom output fields to be displayed
CONS- webhooks integration is against with our IT security policy and we should find another way to perform integration and we using Ms Flow integration
Reason for choosing Cognito Forms
As we compare to all candidates, only cognito forms which met all of our requirement
Reasons for switching to Cognito Forms
How to find form application which can fulfilled all of our requirement
Anonymous
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2018
Terrible Terrible Terrible
None.
PROSI liked the fact that the forms were clean looking and you could customize the forms to your liking.
CONSThey shut your form down instantly if it is reported without even investigating thus putting the burden on the customer. I mean as soon as you hit submit on the abuse report I received an automated email stating my form was shut down due to a violation. I know because I tested it out. What about some child playing around on your site or a competitor even. They also won't let you collect credit card info unless you are using their payment processors. Talk about monopoly. I will be using their competitor from now on.
Monika
Verified reviewer
Cosmetics, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Very customizable, modern and extraordinary forms
There is so much to set up! I use this to collect feedback on my cosmetic products - customers first choose the products they tried and accordingly the forms to the single products roll. This way I create all the questions and customers do not get overwhelmed by the huge amount of possibilities and I get a high rate of responses. Every field is programmable here. In my beginnings of setting up an e-shop - my first customers even placed an order through one such form - however, I did not use the option to pay with a card, but it is great they allow it.
CONSWhen I tried to embed the form on my e-shop and chose to use the formatting styles of the website, it did not look right and I had to use the font I set in the Cognitoforms. Also, it takes some time for one to learn how to use the software.
Richard
Verified reviewer
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Cognito Forms
I have created a intake form for new clients. This will be used to generate an automatic reply document for client approval and electronic signature approval. This can be done using Cognito’s internal merge process or taking the input and doing a mail merge using word. Clients are able to modify forms as needed. My first thought on a form program was what use is this for a complex problem. Cognito has provided a strong set of tools, that once used, will allow for solving very complex application needs.
PROSCognito Forms has a very large number of options that allow for very sophisticated applications that far exceed creating basic forms. Their pricing is very reasonable if you want some of the more advanced functions, however, even the free version is very powerful.
CONSWhen you open help you get a new browsers tab with each question. This may just be a function I haven’t figured out how to turn off. There are couple of very advanced options missing but unless you have a prior programming background I don’t think you would miss them.
Vendor Response
Thank you for taking the time to leave us a review, Richard! We're glad to hear that you're enjoying Cognito Forms and that you've been able to take advantage of some advanced features in your client intake form!
Replied September 2018
Anonymous
1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed December 2020
Great for collecting and funneling data
Overall, our marketing team uses Cognito on a daily basis to field requests/updates from other departments. It's easy for everyone to use and can funnel requests to specific people instead of pinging everyone. It integrates with Teams (Office 365), where we can view the requests as they come in and assign them to others, give deadlines, etc. We also use Cognito frequently for our external audiences to create surveys and forms for people to donate or update their info, etc. It's easy to set up a new form, which is great. It however is not easy to gather analytics from the data obtained. so keep that in mind!
PROSIt's easy to implement and can be used for a variety of purposes on an internal team or externally for surveys and the like.
CONSThere's not much in the way of analytics or reporting on the data in the forms. So, if you're looking for graphs or more sophisticated insights, this may not be your best choice.
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2017
Incredibly easy-to-use form making software
How quickly I was able to test it, create surveys and forms, and have it come out beautifully. I've even shown the software to other clients/partners, who quickly adopted it for their own business. I was even able to rebuild complicated forms from other platforms quickly.
PROSCognito forms is the easiest form software I had ever use. I've used Google Forms, Survey Monkey, Sparkcharts, and a dozen other form software for everything from customer support to having my clients/customers submit multi-page homework.
CONSIt doesn't have all the features that other form software have. But the more features, the more boggled down they feel. If you want something fast and easy to use with a decent level of functions, Cognito forms is it. If you want something with hundreds of features - go with something else.
Vendor Response
Thank you so much for your feedback! We're glad to hear that you're enjoying Cognito Forms. If there any specific features that you'd like to see, please feel free to submit your ideas and suggestions here: https://www.cognitoforms.com/supportrequest/
Replied December 2017
Tyler
Religious Institutions, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
A simple and efficient tool to collect information from your audience!
Overall, I would highly recommend Cognito Forms to any individuals who are seeking a simple and efficient means of collecting data from their audience. I am on a very small staff, and this tool accelerates my ability to connect with our audience in a meaningful way!
PROSCognito Forms is simple (even if you are not tech-savvy) and efficient when it comes to collecting information from your audience. Personally, I have used Cognito Forms both to collect surveys and signups from our congregation. Not only has creating the forms been easy (on my end), but just as important, completing the forms (on the receiving end) has also been very easy. And once the form is completed, Cognito Forms make it very easy to export the data into a usable spreadsheet.
CONSCognito Forms has been very useful in our purposes of data collection. I have no particular criticisms.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Excellent product, nothing missing, solid customer support, tonnes of functionality.
The malleability of what you can do with these forms, is incredible. Basically think of what you want from a form, and there's a way you can do it.
CONSThe KB could use some more realistic examples of use of code. That would make it easier to learn and improve my ability to use the product.
Jenn
Verified reviewer
Internet, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great forms generater!
I was very excited to come across this site. It allows us to customize our online employment application. I have also used it for employee's feedback. I love the customization and ease of use.
PROSFor a non technical person such as myself I enjoyed using this site to create our online applications and online forms. I can customize them with our logo and appropriate backgrounds. I decide how many questions, what type of answers ie pull down options, radio buttons etc. I have used it for online applications and for employee surveys.
CONSI have not come across anything that I did not like so far.
Cristina
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Easy to use
Good product and easy to use
PROSEasy to use. You can easily do any kind of form.
CONSDid not integrate wit TaxDome. To use customer service you need to open a ticket and wait.
Reason for choosing Cognito Forms
Easy to use
Reasons for switching to Cognito Forms
We need to use TaxDome platform and cognito forms did not integrate with TaxDome. I prefer to use cognito forms than organizer in TaxDome.
Steven
Verified reviewer
Design, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Amazing form software for any purpose.
This has been a wonderful experience! I will be using Cognito Forms for many years to come and I will also be recommending them to everyone I know.
PROSThe price (FREE) is by far the best thing about Cognito Forms! I have used this for fundraisers, organizations, and churches. Being able to link it directly to Stripe, customize the form, and allow credit card payments is amazing! I used to pay JotForm for a few months until the fundraiser was over, but now I can keep everything active and save a ton of money in the process.
CONSI honestly do not have any cons about Cognito Forms. There is nothing that I wanted to do that I could not accomplish.
Reasons for switching to Cognito Forms
Price and options that you can accomplish per package.
Geoff
Building Materials, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
A Better Tool For What We Needed.
Our overall experience has been great. We use Cognito for every form need we have now.
PROSWe used another form builder that was just ok. Cognito forms is so much better, it's like going from a bicycle to a sports car. Very intuitive, easy to use, integrate and customize.
CONSCan't think of any cons. The tool is great and works.
Reasons for switching to Cognito Forms
Cognito is so much easier and intuitive.
Nana Afua
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
I recommend Cognito Forms
My overall experience with Cognito forms has been good. I was not so sure at the beginning how to build a personalised form but amazingly it was very simple to do as the interface is self explanatory. I have been able to choose from different templates and created my own forms for my blog and other websites and this has really helped increase my conversion rates and sign-ups. Thank you
PROSAs a Blog and website creator having forms that are easy to fill is a plus and cognito forms gives different templates that I can choose from to create my forms. The interface is not complicated to use and the pricing packages are really cool allowing unlimited free usage. I chose a package because of my line of work and the tool has been useful for me. I can always make changes to the form and review it before publisihing. It makes tracking submitted forms simple as well.
CONSI like everything about cognito forms its very personalised as compared to other form builders I have used in the past. There is nothing to dislike about the software, at least for now.
Faelan
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Flexible, Reliable, Easy to Implement and Very Cost Effective
Has a wide range of field types and features (saving progress, customizable tables, signatures, calculations, pre-fills) that other form builders don't have. If your form has any sort of complexity this is the best out there and the pricing is excellent value for money.
CONSIt's pretty much the complete package. On occasion, saving changes in the form builder can act up and if you could move from one response to the next by hitting return that would be nice from a user perspective. But I'm nitpicking here, it's the best form builder I've come across and at the best price.
Vendor Response
Thank you so much for the feedback, Faelan!
Replied September 2017
Gavin
Consumer Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Good form builder to customise and link with automations
Overall positive. It has a good mix of features but isn't too complicated.
PROSVery customisable. Links up well with automation services like make.com. Lightweight coding.
CONSThe UI on the back end can be a little difficult to navigate until you know what you're looking for.
René
Media Production, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
The best service available for collecting and processing web form data
We extensively tested a lot of best of breed services like JotForm, Typeform and Formstack for collecting, embedding and processing data from online forms for internal use and external touchpoints. Cognitoforms is our final choice and we are happy.
PROSGreat flexibility, perfect code embed, event triggered e-mail notification, wonderful document layout editor. We did not find one single bug after extensively using cognito forms. Fair and flexible pricing.
CONSActually there are no given cons using Cognito Forms. Compared with other similar services like Typeform and Jotform, we are only missing "picture choice" options. Integration of own e-mail domain is planned, but not in beta until now.
Vendor Response
Thank you so much for your kind words and thoughtful feedback, René! We're glad to hear that your organization is enjoying Cognito Forms.
Replied December 2017
Brett
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great solution but lacks some functionality
We are getting overall more access to information we were not able to get otherwise. We're happy with the solution but biggest beef is not being able to export photos.
PROSThe interface is super easy to understand and use. We have trades that are not technically sound but are able to figure out the cognito forms without much issue.
CONSI can not export my entries with the photos that are taken.... what!? Cognito has been a good solution for some of our survey and purchase form needs. But we require photos to be taken and i can't export and save the results because photos will now export. I can save everything in cognito but i would pay a fortune for all the storage so I have to delete entries as we go.
Clare
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2017
It's the most intuitive online form tool I've tried out of a few. Excellent value for money.
Low cost, feature-packed, easy to use I know there's more I could do with it if I could commit the time to learning it! It's hard to find many faults.
PROSVery intuitive, simple layout, range of options available. Free version has lots of features, low cost version adds even more.
Vendor Response
Thank you for taking the time to leave us a review, Clare! We very much appreciate your kind words.
Replied November 2017
Ray
Real Estate, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2019
Best Free Forms
works great and fast, simple enough to set up, though may not be the easiest for a non-technical person.
PROSI use the free level because I only need to use it about 3 times per year, and each time lasts 2 or 3 weeks, so the paid option would cost too much for my use case. So my mission was to find the best, most manipulable, free forms. Cognito won. Conditional entries, validation, custom formulas, etc.
CONSNothing really. There are a few small things that I wish I could do, but I then find out it indeed is included in one of the paid packages. So I can't be mad at that. They need to make money just like I.
Colin
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Wow.
Saved my team hundreds of hours in custom coding.
PROSI usually don't go out of my way to review software, but Cognito forms provided exactly the level of functionality my project team required to build out a sophisticated data capture interface. We had been working for weeks on custom design requirements, but I was able to build out a solution using nested repeatable groups in under an hour.
CONSSmall item, I would love more features and options in the style section. Variable width forms would be great!
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Cognito Forms - great software to capture information online via web forms
We love the simplicity of the software and ease of capturing information online via web forms.
CONSGreat product, no cons we experienced so far.
John
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed June 2015
The experience has been OUTSTANDING. But....
The form is mostly easy to develop but I wish the 'help' files would direct you back to the form where your having a problem. Also, parts of my form call for calculations. i.e. Total Time =Endtiem - Starttime. I always get a decimal. 16.00 Hours. Or I have some one put in a 4 digital number in a number field. Say, 8011 The form shows this as 8,011. I wish there was a way to control the look of the output. Now, that said, I came to cognito forms from 123Forms because I had some problems getting what I wanted. Here, I get very much of what I want. The customer help is no more than the next day. I highly recommend this software. Ans as they work out some of the 'bugs' It will be even better. Thanks guys, I've only been using your forms for less than a week and you have won me over!!!! John
Zillah
Education Management, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2016
Just a question
I haven't used Cognito forms. I just saw a friend using it for our upcoming conference. Can Cognito forms (upgraded version) be used for university online application that can later be incorporated to a school management system? How do you manage your data base? As you know, a university application involves a huge volume of information from each applicant. What if you don't finish filling out a form, can you go back to it another time (I'm talking about a regular online university application form. Hope to hear from you soon. Thanks.
PROSNice design
CONSHave not explored it extensively yet.
Vendor Response
Zillah, Yes, you can integrate directly with your school management system database if you use our Webhook/Post to JSON feature. It will require a developer on your end, but this is how you can send the data over to your database when a user submits your form. Check out this help article for more info: https://www.cognitoforms.com/support/66/data-integration/webhooks We have a Save & Resume feature that allows your end users to save their progress and come back to their form later to complete it. Here is some info on how that feature works: https://www.cognitoforms.com/features/save-resume If you have any other questions, please feel free to submit a support request and we'll definitely help you out: https://www.cognitoforms.com/supportrequest/ Thanks, Jennifer Cognito Forms
Replied April 2018