All ScrapeHero Reviews
1-25 of 25 Reviews
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Douglas
Verified reviewer
Newspapers, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
quick, responsive, affortable
Quality and consistency of delivered content is excellent. I've had a couple small changes to our requirements, and they've responded within a couple hours each time.
CONSNone to speak of. I'm happy with how things are going.
Vendor Response
Thank you for the kind feedback
Replied May 2019
Tony
Telecommunications, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Useful & Cost Effective
My experience has been positive. The data is accurate and updated on a frequent basis.
PROSFast, Efficient and good value for the money.
CONSThe link to ScrapeHero data expired. This was an unpleasant surprise.
Reasons for switching to ScrapeHero
Scrape Hero was easier to use and a btter value
Vendor Response
Thank you for the review Tony.
Replied March 2024
Mitchell
Business Supplies and Equipment, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
FUNCTIONALITY
3
Reviewed March 2024
Effective Internet Tool
Appreciate the effectiveness of the tool
PROSEase of use and price for what it suppies
CONSCumbersome to engage for a person not technical
Vendor Response
Hi Mitchell, Thanks for your review. We have some great UX and keep improving it for the non technical user - which incidentally are a huge part of our user base. Thanks
Replied March 2024
Balaji
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Great work!! but expensive!!!
Our experience with the ScrapeHero team is great and they helped in solve challenging data extraction work. Their technical team is providing quick responses and doing their best to solve the issue.
PROSAn amazing team of Data engineers who had helped in building data extraction pipelines from challenges websites
CONSThe cost of service is significantly high
Vendor Response
Thank you for the review. We appreciate the honest feedback that you loved everything but thought the pricing was high. Our pricing is middle of the road in this industry - not the cheapest and not the most expensive. Our customers come to us for a higher quality service and this higher customer experience does comes at a higher cost. The kind of customers we have (Fortune 100) expect a high level of service and we have been delivering that for a decade now. Unlike most companies in this industry, we have a dedicated quality team which adds to the cost. We do more so that our customers have to do less. Eventually the TCO works out great for our customers as evidenced by our 98% customer retention rate. Thanks you again for your review.
Replied March 2024
Gerard
Real Estate, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2024
Scrapehero great for real estate data mining
I designed a method doing data analysis on current and prior real estate listings that allowed me to analyze the current local market and find value in properties where it wasn't obvious or a listing was outside my traditional "buy box". It was frustrating that several data fields that would have been easy to add were missing and I had to manually add them. It would be helpful if Scrapehero would add to their base products over time to improve them. All in all though, I am happy to have found Scrapehero and have used it to score mulitple profitable deals.
PROSEase of use. Pre-built interfaces with commonly used website
CONSMissing data and no obvious way to add fields. Zillow interface is good. It would be far more useful with a few extra fields
Vendor Response
Hi Gerard, Thank you for the detailed comments. We constantly look at new fields to add, please reach out to us and we can add new fields as a custom solution within a week and if the extra fields have broader applicability they get added to the base platform. Thanks
Replied March 2024
Anonymous
11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Quick Efficient Data Collection For Store Locators
We enjoy the fast access to retailer data that we can add to our store locator. Many times retailers are slow to provide store addresses and this allows us to quickly add the locations our products are available to the store locator.
CONSThere isn't anything that I can recall as a downside to the service.
Vendor Response
Thank you for acknowledging the speed at which we provide the data. We are an industry leader in the most recent location data and I am glad you have found that in your comparison with other vendors.
Replied March 2024
David
Government Relations, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Accurate and easily accessible for a fair price
The ease of use and generous (data) offerings has made my job a lot easier throughout the years.
CONSDataset prices are competitive with peers, but higher than I would like.
Vendor Response
Thank you for the review. Our pricing is competitive and while we are not the cheapest provider, we definitely provide incredible value for the quality we offer in return.
Replied March 2024
Ryan
Health, Wellness and Fitness, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Scrape Hero for Google Review Data
I like that my queries are saved so I just need to click once to trigger a common extraction request.
CONSI would like to see some better organization of the google review data. After I extract it, I have sort the data by the time frame the review was recorded.
Vendor Response
Thanks for the review. We are working on better data analysis in the next major version. Thank you
Replied April 2024
Vishnu
Computer Software, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best web scraping service provider
Quality: Their data quality is on point. Clean, consistent info - straight up saves us a ton of time. Effortless: Forget the technical stuff, ScrapeHero takes care of it. We just tell them what we need. Hassle-free: The whole process is smooth sailing. Seriously, minimal effort needed on our end.
CONSHonestly, there's not much to dislike. ScrapeHero has consistently delivered on their promises.
Vendor Response
Thank you for the review.
Replied April 2024
Ben
Retail, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Great Product and Super Intergtration
-Very low cost to setup -Super large sample of store and database
CONS-Unsure of what happens if store sample updates and how our sample we reflects these changes
Vendor Response
Thank you for the Pros and Cons. For the Con that you mentioned - please reach out to our excellent support through email or chat and we can get into the specifics on any updates. If there are any issues, we are always available to help.
Replied March 2024
Ethan
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Service Provider for Data Scraper
They can offer different service on data scrapper.Also, they are flexible, quick to response and able to delivery high quality data.
CONSThe cost and if they can offer different package to save the cost.Also, I hope we can have a portal for some quick insight, but we did not opt in such service
Reason for choosing ScrapeHero
They are more flexible and quick to response
Vendor Response
Thank you so much for your review and validating us vs our competitor.
Replied August 2023
Carly
Retail, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Professional and Fast Data Scraping Service
These folks are on top of their game - professional, fast, and flexible.Right off the bat, I noticed these guys knew what they were doing. They've got that professional vibe going, but in a chill, approachable way. They set clear expectations, keep you in the loop, and stick to their deadlines - no unnecessary drama or surprises.Speed? Yeah, they've got that covered too. I was surprised by how quickly they got back to me whenever I reached out. And the actual work? Super-fast. Every project we worked on together was delivered right on time, or even earlier. And the data they scraped? Spot on, every single time.The real cherry on top, though, is how flexible they are. It's like they've got this superpower of adapting to whatever you throw at them. Whether it was working around my weird time zone or delivering data in a specific format I needed, they just rolled with it. No fuss, no drama, just a solid "can do" attitude.So, to sum it up, if you're on the hunt for a data scraping service, give these guys a shot. They're fast, they're professional, and they're flexible. I've been really pleased with their work and I reckon you will be too.
CONSOverall I'm happy with the service but I do think that some back and forth could have been avoided by more closely reviewing my scraping brief at the outset.
Vendor Response
Thanks for the detailed review. We have already implemented better requirements verification in the beginning of every project which needs to be verified by every customer so that should help speed up our super fast process even more !
Replied August 2023
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
rusted Partner, Expert Technical Proficiency
As I previously mentioned, we have worked with ScrapeHero for the last six years, and I can say it’s been a true pleasure.
PROSWhat sets ScrapeHero apart, besides their exceptional technical capabilities, is their unwavering commitment to understanding our unique business needs. They quickly find their way in each project, identify nuances, and quickly return refined structured data that is ready for our team to work with. This level of dedication has allowed them to provide us with tailored, accurate, and highly valuable datasets that have proven instrumental in our business’ growth and increased capacity.
CONSI really do not have any dislikes. understanding that our projects are collaborative, we ask if (what is often) an unreasonable deadline can be met with the understanding that our request is challenging. Graciously, ScrapeHero has always delivered. If anything, we hope to be better customers and guide our project owners/customers to plan further ahead.
Vendor Response
Thank you for acknowledging the long standing and trusted relationships we strive to have with all our customers. We are glad that our focus on an incredible customer experience helped you achieve your business goals over the last 6 years.
Replied January 2024
Joshua
Law Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
My experience with ScrapeHero has been overwhelmingly positive
Overwhelmingly positive.
PROSI needed to extract public data into a usable form. I tried to find resources to help, and after several unfortunate other options I found ScrapeHero. That was about two years ago. They are inexpensive, they know what they are doing and they do what they say they are going to do. Refreshing.
CONSI have never had actual phone or video contact with the company. That was an initial cause of suspicion, but at this point given the excellent service it is a non-issue.
Reason for choosing ScrapeHero
I gave ScrapeHero a shot and they did exactly what I needed, exactly as promised during the sales pitc.
Vendor Response
Thanks Joshua. We appreciate the candid review. We always strive to deliver on what we promise during the sales process. We are also glad to help you after a few failed options. We are also happy to have a phone or zoom call anytime it is just that many people prefer to just email quickly. Thanks for taking the time to write the review.
Replied October 2023
Mary
Telecommunications, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Quick, Thorough, Impactful
The ScrapeHero team is friendly - I like working with a real human on the other end that after a few projects, have gotten to know me and my team. They are thorough and run a strong QA process, verifying that the data meets our specifications before executing the full scrape. They also will custom clean/standardize the data according to our specifications, saving my team time.
CONSTurn-around time is generally a couple of weeks. Great fit for campaigns you have time to execute, but not a fit for rapid-turn-around situations.
Vendor Response
Thank you for the kind review and acknowledging the service level and quality assurance we offer that sets us apart in this industry. It is a feedback we receive from most of our customers.
Replied August 2023
Walter
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Worry free data - didn't have to do a thing !
We were looking to get an edge in our online sales which despite our best efforts in SEO, software etc were lacking just a bit for us to lose sales. We figured a 10 cent difference in price makes or loses a sale. We tried various "out of the box" solutions but the data wasnt updated as frequently as we would have liked. We went online to look for a solution and reached out to 5 vendors at the same time. The first response back was from ScrapeHero - within 5 minutes that too. 2 didnt even respond back and 2 others responded after 2 and 3 days. Their responsiveness and pricing were great (not the cheapest but it is worth the extra bit). We have been using their solution for a few months now and it is a good time to get them some feedback. Thanks
PROSAmazing responsiveness and customer care. The Data as a Service concept just works.
CONSIt is not in our control and we are slowly getting used to not running our own servers and data centers (AWS), not hosting exchange for email (Office 365) and Accounting (QBO), so SaaS just takes getting used to. It isn't bad
Vendor Response
Thank you for the kind feedback
Replied May 2019
Dean
Real Estate, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Long Time ScrapeHero Customer
I have been very happy with ScrapeHero, The data is accurate, it is easy for me to order and pay for the files I receive and my projects are completed quickly.
PROSScrapeHero helps us to monitor the locations of specific types of medical clinics so we can better know the competitive landscape of markets that are clients are interested in.
CONSIn my 2+ years as a ScrapeHero customer I have not yet run into any problems with them. They are accurate, fit my budget and complete my projects in a timely manner.
Vendor Response
Thank you for your kind words and encouraging review.
Replied July 2023
Bart
Retail, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2024
Data - Store Listings
ScrapeHero is our "Go To" source to get the latest data for our company's needs.
PROSScrapeHero offers data sets of store listing for major gas, grocery, etc. chains. The data is provided in csv format and contains GPS information. The data is refreshed periodically. If you are looking to expand your customer base, SH has plenty channels to choose from.
CONSContact or customer support is only via email. However, the responses are timely.
Vendor Response
Thanks for the review and identifying us as the "Go To" source for this data. Thank you
Replied March 2024
Philip
Marketing and Advertising, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Should You Use ScrapeHero? A User's Perspective
Good experience overall. Completely hassle-free. We're satisfied with the overall levels of service and definitely recommended.
PROSExcellent Customer Support Easy to Use and Implement - They handle everything right from the get go. Good Value for Money - For the level of service they offer, they are very competitively priced in the market.
CONSNothing worth mentioning. Maybe it could benefit from more granular targeting options to extract specific elements based on attributes or CSS selectors.
Vendor Response
Thank you so much for your review and taking the time to write about your positive experience.
Replied April 2024
Steve
Consumer Goods, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Good price for checking historical pricing and who led, but difficult to sift thru data
Had an overall positive experience with scrapehero, but ultimately found a solution better for us.
PROSWhen you need to dive in and pivot the data to see who led, its great for that.
CONSHowever since the data only comes as a CSV File, it is not the ideal tool to open and see who is violating.
Vendor Response
Thanks Steve. We appreciate the feedback and based on your suggestions and our other customers feedback we have made various improvements in our Price and MAP monitoring service. Thank you.
Replied March 2021
Chris
Real Estate, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great tool for comps
Excellent. We consistently get good scraped data.
PROSWebsites like redfin and zillow do not export most sold comps in most counties to excel. This helps with that.
CONSInitial learning curve was not steep but it did require some tweaking.
Vendor Response
Thank you for kind and honest feedback. We keep improving the UX so that the learning curve is lower. We are glad you are benefitting from our service.
Replied March 2024
David
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Awesome product, would recommend
Great, awesome
PROSease of use and time it took to get my list
CONSexpensive, money , paying large amount for a list etc
Vendor Response
Hi David, Thanks for taking the time to provide us some feedback.
Replied March 2024
Keir
Marketing and Advertising, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent product
Accurate data and great breadth available. Accurate.
CONSCheck out process when purchasing products a little unreliable at times
Vendor Response
Hi Keir, Thanks you for your review - please reach out to us on our online chat to reach a real human anytime you face any issues. We are always happy to help resolve any issues during checkout. Thank you
Replied March 2024
Anonymous
11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
good to use as a bolt on to rpa in hrms
good for rpa optimization in HRIS and FI use cases
PROShave used scrapehero for a pilot to pull contract stabs at a hris company and convert them into structured data feeds entering a AR module of a CRM to keep track of incoming revenue. Has good parsers available for document to text conversion
CONSlimited functionality in terms of what it can do with RPA, it is difficult to implement in use cases that are non traditional
Jose
Management Consulting, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best scraping service
Speed, data quality, great customer service, constant communication
CONSWe started with a small delay, but we accomplished the deadline with a great effort of their team.
Vendor Response
Thanks for the kind review. We appreciate the feedback.
Replied April 2021