All ScrapeHero Reviews

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Douglas

Verified reviewer

Newspapers, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

quick, responsive, affortable

PROS

Quality and consistency of delivered content is excellent. I've had a couple small changes to our requirements, and they've responded within a couple hours each time.

CONS

None to speak of. I'm happy with how things are going.

Vendor Response

Thank you for the kind feedback

Replied May 2019

Tony

Telecommunications, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Useful & Cost Effective

My experience has been positive. The data is accurate and updated on a frequent basis.

PROS

Fast, Efficient and good value for the money.

CONS

The link to ScrapeHero data expired. This was an unpleasant surprise.

Reasons for switching to ScrapeHero

Scrape Hero was easier to use and a btter value

Vendor Response

Thank you for the review Tony.

Replied March 2024

Mitchell

Business Supplies and Equipment, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

FUNCTIONALITY

3

Reviewed March 2024

Effective Internet Tool

Appreciate the effectiveness of the tool

PROS

Ease of use and price for what it suppies

CONS

Cumbersome to engage for a person not technical

Vendor Response

Hi Mitchell, Thanks for your review. We have some great UX and keep improving it for the non technical user - which incidentally are a huge part of our user base. Thanks

Replied March 2024

Balaji

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Great work!! but expensive!!!

Our experience with the ScrapeHero team is great and they helped in solve challenging data extraction work. Their technical team is providing quick responses and doing their best to solve the issue.

PROS

An amazing team of Data engineers who had helped in building data extraction pipelines from challenges websites

CONS

The cost of service is significantly high

Vendor Response

Thank you for the review. We appreciate the honest feedback that you loved everything but thought the pricing was high. Our pricing is middle of the road in this industry - not the cheapest and not the most expensive. Our customers come to us for a higher quality service and this higher customer experience does comes at a higher cost. The kind of customers we have (Fortune 100) expect a high level of service and we have been delivering that for a decade now. Unlike most companies in this industry, we have a dedicated quality team which adds to the cost. We do more so that our customers have to do less. Eventually the TCO works out great for our customers as evidenced by our 98% customer retention rate. Thanks you again for your review.

Replied March 2024

Gerard

Real Estate, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2024

Scrapehero great for real estate data mining

I designed a method doing data analysis on current and prior real estate listings that allowed me to analyze the current local market and find value in properties where it wasn't obvious or a listing was outside my traditional "buy box". It was frustrating that several data fields that would have been easy to add were missing and I had to manually add them. It would be helpful if Scrapehero would add to their base products over time to improve them. All in all though, I am happy to have found Scrapehero and have used it to score mulitple profitable deals.

PROS

Ease of use. Pre-built interfaces with commonly used website

CONS

Missing data and no obvious way to add fields. Zillow interface is good. It would be far more useful with a few extra fields

Vendor Response

Hi Gerard, Thank you for the detailed comments. We constantly look at new fields to add, please reach out to us and we can add new fields as a custom solution within a week and if the extra fields have broader applicability they get added to the base platform. Thanks

Replied March 2024

Anonymous

11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Quick Efficient Data Collection For Store Locators

PROS

We enjoy the fast access to retailer data that we can add to our store locator. Many times retailers are slow to provide store addresses and this allows us to quickly add the locations our products are available to the store locator.

CONS

There isn't anything that I can recall as a downside to the service.

Vendor Response

Thank you for acknowledging the speed at which we provide the data. We are an industry leader in the most recent location data and I am glad you have found that in your comparison with other vendors.

Replied March 2024

David

Government Relations, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Accurate and easily accessible for a fair price

PROS

The ease of use and generous (data) offerings has made my job a lot easier throughout the years.

CONS

Dataset prices are competitive with peers, but higher than I would like.

Vendor Response

Thank you for the review. Our pricing is competitive and while we are not the cheapest provider, we definitely provide incredible value for the quality we offer in return.

Replied March 2024

Ryan

Health, Wellness and Fitness, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Scrape Hero for Google Review Data

PROS

I like that my queries are saved so I just need to click once to trigger a common extraction request.

CONS

I would like to see some better organization of the google review data. After I extract it, I have sort the data by the time frame the review was recorded.

Vendor Response

Thanks for the review. We are working on better data analysis in the next major version. Thank you

Replied April 2024

Vishnu

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best web scraping service provider

PROS

Quality: Their data quality is on point. Clean, consistent info - straight up saves us a ton of time. Effortless: Forget the technical stuff, ScrapeHero takes care of it. We just tell them what we need. Hassle-free: The whole process is smooth sailing. Seriously, minimal effort needed on our end.

CONS

Honestly, there's not much to dislike. ScrapeHero has consistently delivered on their promises.

Vendor Response

Thank you for the review.

Replied April 2024

Ben

Retail, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Great Product and Super Intergtration

PROS

-Very low cost to setup -Super large sample of store and database

CONS

-Unsure of what happens if store sample updates and how our sample we reflects these changes

Vendor Response

Thank you for the Pros and Cons. For the Con that you mentioned - please reach out to our excellent support through email or chat and we can get into the specifics on any updates. If there are any issues, we are always available to help.

Replied March 2024

Ethan

Wholesale, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great Service Provider for Data Scraper

PROS

They can offer different service on data scrapper.Also, they are flexible, quick to response and able to delivery high quality data.

CONS

The cost and if they can offer different package to save the cost.Also, I hope we can have a portal for some quick insight, but we did not opt in such service

Reason for choosing ScrapeHero

They are more flexible and quick to response

Vendor Response

Thank you so much for your review and validating us vs our competitor.

Replied August 2023

Carly

Retail, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Professional and Fast Data Scraping Service

PROS

These folks are on top of their game - professional, fast, and flexible.Right off the bat, I noticed these guys knew what they were doing. They've got that professional vibe going, but in a chill, approachable way. They set clear expectations, keep you in the loop, and stick to their deadlines - no unnecessary drama or surprises.Speed? Yeah, they've got that covered too. I was surprised by how quickly they got back to me whenever I reached out. And the actual work? Super-fast. Every project we worked on together was delivered right on time, or even earlier. And the data they scraped? Spot on, every single time.The real cherry on top, though, is how flexible they are. It's like they've got this superpower of adapting to whatever you throw at them. Whether it was working around my weird time zone or delivering data in a specific format I needed, they just rolled with it. No fuss, no drama, just a solid "can do" attitude.So, to sum it up, if you're on the hunt for a data scraping service, give these guys a shot. They're fast, they're professional, and they're flexible. I've been really pleased with their work and I reckon you will be too.

CONS

Overall I'm happy with the service but I do think that some back and forth could have been avoided by more closely reviewing my scraping brief at the outset.

Vendor Response

Thanks for the detailed review. We have already implemented better requirements verification in the beginning of every project which needs to be verified by every customer so that should help speed up our super fast process even more !

Replied August 2023

Anonymous

51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

rusted Partner, Expert Technical Proficiency

As I previously mentioned, we have worked with ScrapeHero for the last six years, and I can say it’s been a true pleasure.

PROS

What sets ScrapeHero apart, besides their exceptional technical capabilities, is their unwavering commitment to understanding our unique business needs. They quickly find their way in each project, identify nuances, and quickly return refined structured data that is ready for our team to work with. This level of dedication has allowed them to provide us with tailored, accurate, and highly valuable datasets that have proven instrumental in our business’ growth and increased capacity.

CONS

I really do not have any dislikes. understanding that our projects are collaborative, we ask if (what is often) an unreasonable deadline can be met with the understanding that our request is challenging. Graciously, ScrapeHero has always delivered. If anything, we hope to be better customers and guide our project owners/customers to plan further ahead.

Vendor Response

Thank you for acknowledging the long standing and trusted relationships we strive to have with all our customers. We are glad that our focus on an incredible customer experience helped you achieve your business goals over the last 6 years.

Replied January 2024

Joshua

Law Practice, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

My experience with ScrapeHero has been overwhelmingly positive

Overwhelmingly positive.

PROS

I needed to extract public data into a usable form. I tried to find resources to help, and after several unfortunate other options I found ScrapeHero. That was about two years ago. They are inexpensive, they know what they are doing and they do what they say they are going to do. Refreshing.

CONS

I have never had actual phone or video contact with the company. That was an initial cause of suspicion, but at this point given the excellent service it is a non-issue.

Reason for choosing ScrapeHero

I gave ScrapeHero a shot and they did exactly what I needed, exactly as promised during the sales pitc.

Vendor Response

Thanks Joshua. We appreciate the candid review. We always strive to deliver on what we promise during the sales process. We are also glad to help you after a few failed options. We are also happy to have a phone or zoom call anytime it is just that many people prefer to just email quickly. Thanks for taking the time to write the review.

Replied October 2023

Mary

Telecommunications, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Quick, Thorough, Impactful

PROS

The ScrapeHero team is friendly - I like working with a real human on the other end that after a few projects, have gotten to know me and my team. They are thorough and run a strong QA process, verifying that the data meets our specifications before executing the full scrape. They also will custom clean/standardize the data according to our specifications, saving my team time.

CONS

Turn-around time is generally a couple of weeks. Great fit for campaigns you have time to execute, but not a fit for rapid-turn-around situations.

Vendor Response

Thank you for the kind review and acknowledging the service level and quality assurance we offer that sets us apart in this industry. It is a feedback we receive from most of our customers.

Replied August 2023

Walter

Retail, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2016

Worry free data - didn't have to do a thing !

We were looking to get an edge in our online sales which despite our best efforts in SEO, software etc were lacking just a bit for us to lose sales. We figured a 10 cent difference in price makes or loses a sale. We tried various "out of the box" solutions but the data wasnt updated as frequently as we would have liked. We went online to look for a solution and reached out to 5 vendors at the same time. The first response back was from ScrapeHero - within 5 minutes that too. 2 didnt even respond back and 2 others responded after 2 and 3 days. Their responsiveness and pricing were great (not the cheapest but it is worth the extra bit). We have been using their solution for a few months now and it is a good time to get them some feedback. Thanks

PROS

Amazing responsiveness and customer care. The Data as a Service concept just works.

CONS

It is not in our control and we are slowly getting used to not running our own servers and data centers (AWS), not hosting exchange for email (Office 365) and Accounting (QBO), so SaaS just takes getting used to. It isn't bad

Vendor Response

Thank you for the kind feedback

Replied May 2019

Dean

Real Estate, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Long Time ScrapeHero Customer

I have been very happy with ScrapeHero, The data is accurate, it is easy for me to order and pay for the files I receive and my projects are completed quickly.

PROS

ScrapeHero helps us to monitor the locations of specific types of medical clinics so we can better know the competitive landscape of markets that are clients are interested in.

CONS

In my 2+ years as a ScrapeHero customer I have not yet run into any problems with them. They are accurate, fit my budget and complete my projects in a timely manner.

Vendor Response

Thank you for your kind words and encouraging review.

Replied July 2023

Bart

Retail, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2024

Data - Store Listings

ScrapeHero is our "Go To" source to get the latest data for our company's needs.

PROS

ScrapeHero offers data sets of store listing for major gas, grocery, etc. chains. The data is provided in csv format and contains GPS information. The data is refreshed periodically. If you are looking to expand your customer base, SH has plenty channels to choose from.

CONS

Contact or customer support is only via email. However, the responses are timely.

Vendor Response

Thanks for the review and identifying us as the "Go To" source for this data. Thank you

Replied March 2024

Philip

Marketing and Advertising, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Should You Use ScrapeHero? A User's Perspective

Good experience overall. Completely hassle-free. We're satisfied with the overall levels of service and definitely recommended.

PROS

Excellent Customer Support Easy to Use and Implement - They handle everything right from the get go. Good Value for Money - For the level of service they offer, they are very competitively priced in the market.

CONS

Nothing worth mentioning. Maybe it could benefit from more granular targeting options to extract specific elements based on attributes or CSS selectors.

Vendor Response

Thank you so much for your review and taking the time to write about your positive experience.

Replied April 2024

Steve

Consumer Goods, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Good price for checking historical pricing and who led, but difficult to sift thru data

Had an overall positive experience with scrapehero, but ultimately found a solution better for us.

PROS

When you need to dive in and pivot the data to see who led, its great for that.

CONS

However since the data only comes as a CSV File, it is not the ideal tool to open and see who is violating.

Vendor Response

Thanks Steve. We appreciate the feedback and based on your suggestions and our other customers feedback we have made various improvements in our Price and MAP monitoring service. Thank you.

Replied March 2021

Chris

Real Estate, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great tool for comps

Excellent. We consistently get good scraped data.

PROS

Websites like redfin and zillow do not export most sold comps in most counties to excel. This helps with that.

CONS

Initial learning curve was not steep but it did require some tweaking.

Vendor Response

Thank you for kind and honest feedback. We keep improving the UX so that the learning curve is lower. We are glad you are benefitting from our service.

Replied March 2024

David

Real Estate, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Awesome product, would recommend

Great, awesome

PROS

ease of use and time it took to get my list

CONS

expensive, money , paying large amount for a list etc

Vendor Response

Hi David, Thanks for taking the time to provide us some feedback.

Replied March 2024

Keir

Marketing and Advertising, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2024

Excellent product

PROS

Accurate data and great breadth available. Accurate.

CONS

Check out process when purchasing products a little unreliable at times

Vendor Response

Hi Keir, Thanks you for your review - please reach out to us on our online chat to reach a real human anytime you face any issues. We are always happy to help resolve any issues during checkout. Thank you

Replied March 2024

Anonymous

11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

good to use as a bolt on to rpa in hrms

good for rpa optimization in HRIS and FI use cases

PROS

have used scrapehero for a pilot to pull contract stabs at a hris company and convert them into structured data feeds entering a AR module of a CRM to keep track of incoming revenue. Has good parsers available for document to text conversion

CONS

limited functionality in terms of what it can do with RPA, it is difficult to implement in use cases that are non traditional

Jose

Management Consulting, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Best scraping service

PROS

Speed, data quality, great customer service, constant communication

CONS

We started with a small delay, but we accomplished the deadline with a great effort of their team.

Vendor Response

Thanks for the kind review. We appreciate the feedback.

Replied April 2021

Showing 1 - 25 of 25 Reviews