Abeldent is a great dental software. I have been using it in our office for 26 years, since it was first installed. It is user friendly. When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow. The Abeldent help section has very good explanaition on topics, when needed. The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful. It is rare that I need to contact the Abeldent Software Support for help. It is a very good dental software.

Abeldent is a great dental software. It is very user friendly. It allows us to customize our schedule for our office needs. When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow. The Abeldent help section has very good explanaition on topics, when needed. The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful.

Honestly, I haven't come across anything that I don't like. I guess if there was 1 thing that I like least about this software is that it has limited space for additional description/notes for appointments. It would be nice if these extra notes could show up on the schedule. It is only on occasion that we need it. We are able to work around it.

Overall Abeldent is user friendly, it's only shortcoming is the billing process.

Easy to book patients, Easy to adjust the schedule settings as needed.

The billing needs a lot of work. Any adjustments that need to be made to the billing (examples: have to go back to the day you entered payment, delete the payment then change name of provider and then re apply the payment again. Anything that needs adjusting regarding to billing always need to be done after changing the date.)

Very easy to use. Still allows old school "letters" to access areas.

We feel some of the new updates take away from the ease of what was existing and already worked fine. It's great if you're a new office, we have been with Able from the beginning and do not like many of the new updates. Also if you do have a problem the waiting time, to get through to support can take up to 20 minutes and then if you have too many issues they will not handle them all, someone from support must call back - still waiting on a call from two weeks ago when I was told someone would call back re a financial issue - This reply is based on 4 dental team members and our experience. PS your last page of this review does not allow us to identify our office as a Dental Practice - so we used Medical Practice

Overall Abeldent is an easy to use and maintain part of our daily procedures here at the clinic. We have gone fully chartless thanks to the features with Abel.

The features on the administrative side of Abel are easy to use and navigate. The charting and records maintenance is easy, user friendly and the best Ive seen!

The portal has a long way to go still! The inability to navigate certain functions is frustrating especially after coming from a 3rd party communication that had the functions available.

I have been using ABELDent since 2004 and I like the software very well. Ms. Apurva Vashisht she is an excellent sales associate explained very clearly about all benefits can be achieved from ABELDent software to improve our dental business scheduling and including other benefits. Excellent ABELDent technical support team, they go beyond to resolve any issues affecting ABELDent software.

Ease of use software, user friendly it has potential for adding useful features.

A bit slow software. Sometimes glitches occurs with SQL services (2 out 10 services not running) after restarting the server PC, you have to go manually select not running SQL services to run. The default backup should not be in C drive, if C drive die you lose the backup, it is better to have your backup in a different drive. Does not have Medical/Dental dictation software with speech recognition, it would be the best to have instead of typing.

My review is not realistic to the product but to service that has been provided by [sensitive content hidden]. I have been working with an outdated version at one location and now that I need to learn the CS, she made it very clear. She was about to guide me through the ways they are similar and show me features that will change my dad to day use of this software. She also was very kind along the way.

There are so many different ways to complete a task that can seem overwhelming BUT because there is options it makes itself very versatile to every user. I also wish I could’ve had more free time to train with [sensitive content hidden]. OR have a L&L with her in office for my team.

Experience has been very good. As stated previously, the support available is easily accessible, and the help index is beneficial. The support staff are knowledgeable and provide accurate instructions when needed. Unfortunately, I have experienced other software company's support staff providing incorrect advice. Especially where the A/R is concerned. Consistent staffing, long term staffing.

Program is easy to use and the support team are fantastic and readily available. Navigating the options and screens is easy, as the the title and headings make sense, supporting the reporting you are seeking. (with the exception of the Procedure Code Report) When hiring staff, most candidates have used Abeldent Software which allows for minimal training.

Would prefer to be able to run 2 separate corps in the software and not have combined corps data on reporting. (Former owner and new corps) The Procedure Code Report title needs to change as it is currently called a Production Report.

Great company!

Abledent CS allows me to work from wherever I have a internet connection. The ability to communicate with patients electronically is a total game changer for our office. I am able to work anytime I want. Charting is well laid out and works very well. Icons are well labeled and easy to find.

Not really. We really Like the software.

This product is user friendly , it is ideal to go for paper less . Software can store all relevant information of the patients. Easy to generate All kind of Reports, referrals to specialists , patients reminders, etc. The training given was amazing.Our trainer [SENSITIVE CONTENT] did a amazing job. She is very knowledgeable, encouraging and really helpful trainer. She is always there when ever we need support.

After sending the claims to insurance , sometimes the amount is sitting under the patient balance not under the insurance. Sometimes sitting wrong amount under insurance or patient balance. That make me to do one or few transactions before entering the payment. As I heard from Abel dent support,They are fixing that problem in the new version .

[sensitive content hidden] was great with his customer service and really explained everything very well.

There are glitches in our system, that occasionally happen.

I have used abeldent for my whole dental career so do not have other software to compare to.I recently had to speak with support and spoke with [sensitive content hidden]. He was wonderful, friendly and dealt with the problem quickly.

Fellow employees have used other dental software and they say abledent is the hardest to learn. I find there seems to be lots of "extra" clicking of "okay" "are you sure" before you can move to the next step.

I find Abeldent to be very user friendly. Navigating around the software using one finger to locate different aspects of a patients chart is amazing. Their support team is absolutely top notch, always answering calls promptly, very helpful and courteous.

New Voice Activation would help with charting. Having more information about a patient at one time (but I believe this is in the Advantage version) Some of the text boxes only holds a certain number of characters therefore some info needs to be abbreviated and this can be time consuming when training new staff.

From dealing with the sales team, implementation team and support team it is always a smooth ride all the way to delivering the product to the client. Rarely any issues and if any it is taken care of quickly or escalated.

We have been implementing AbelDent for over 10 Years for our clients. The ease of administering and the knowledge of the support staff is by far the best experience when comparing other practice management software.

No cons to talk about really. They offer 24x7 support!

[sensitive content hidden] and the rest of the staff were so amazing. They really made sure we had a seamless upgrade. I can't thank them enough. They are a phenomenal team. I would highly recommend them. Thank you!!

user friendly, so efficient, love the icons, does everything we need

we still use walk in slips which have not been updated. the appointments that people have are duplicated on the sheet at the bottom, so that section is not helpful

My relationship with the sales department and the service department has always been positive.

I have been using AbelDent software in my dental practice since 1989. The software is very stable and reliable. I rarely if ever need help with the software . Over 30+ years, as the profession has changed, I have updated my Abel system every 10 years.

I dislike the Abel Logo, only because I can't submit this survey without an answer in this field

We are starting to implement features we have not been utilizing and requiring support.

It is fairly easing to use. I like the ability to create a scheduling template.

It seems like when there is an update often it creates a problem in another area

We have been using Abel since 1995, and have never looked for a new software

Abel is easy to use, support is very helpful!

The new payment screen, the amount may differ from what is showing on the financial screen.

Ease of use on a daily basis, great reports, ease of scheduling and great support when we need it.

I really don’t have any complaints. I have used Abel for 10 years.

today's experience was great

it is what we know and use.

dated... we would like to move over to the new platform. The quote was excessive seeing that we have been using and paying for this product/service for 20 years.

Great customer service. Always available to help and not needing to wait long for response.

We like the clean look of the new version. Very user friendly. The switching process was easy and stress free. Answered the many questions we had.

The integration process was not difficult. We have not fully used the new software to give a proper review

I really enjoy speaking with [sensitive content hidden] when I call into Support. She is well informed regarding the software and she is pleasant to speak with too.

If you can use ABELDENT you can use any software.

Lots of mouse clicks. I wish there were less mouse click.

We really enjoy our relationship with Abelsoft and supporting Abeldent with our mutual client base.

Abel is always introducing new features and releases updates on a regular basis. Often we do not see with with other Practice Management vendors. Support has always been excellent and your technicians are ready to assist if we ever need them.

We find the Rainbow technologies licensing is a bit sensitive and requires work arounds quite often to get it to work. I would love to see a licensing method or system that just works out of the box ....all the time if possible.

Support is very helpful and solve any issues quickly and accurately

The software is very user friendly and easy to train new staff to use the software.

I like everything about this software, We recently transitioned for LS to LS+ and it went well

Great customer support, easy to use software

simple to use and easy to train or show others how to use the system.

Billing / financial section tends to be a bit difficult to use. Id like the invoice to be able to print off details after the billing date.

Overall, our experience has been phenomenal. Our instructor Marica contributed to a pleasant and smooth transition into this new system and we could not have felt more comfortable and supported by her helpful and pleasant personality. We are appreciative of her support and look forward to using all the tips she shared with us.

What I love about this software the most is how intuitive it is. Many routine procedures can be done with ease and with very minimal training. This software also has a function for just about anything, so it can be customized to fit every dental office's needs no matter the size or specialty. The best part has to be the support, the staff at Abeldent are always ready and willing to help in a timely manner and are very knowledgeable and kind.

At this time we are still in the implementation stage of this software at our practice, which tends to be the toughest, but so far we have had only positive experiences.